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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
SE

STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

Verified Customer
Oley, PA
2015 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
2
Category: Service
.
.
DANIEL E C. from Kelly Hyundai responded on 02/08/2022 09:03 AM

Thank you for taking the time to complete our survey! We strive for 5 star satisfaction with every customer every time. I apologize if you feel that we did not achieve that while you were here visiting us. I would love to talk with you about your visit when you are available. Please contact me on personal cell 484-388-0171.

Dan Carter
Kelly Hyundai
Service Manager
C: 484-388-0171
B: 484-665-0130 ext. 2416

Employees worked with
SE
STEPHEN EBERHARDT
BB
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Brian B.
Kutztown, PA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Great service. Timely, convenient and very positive. The staff was professional, patient, kind, and had a great attitude. Will bring my vehicle back for maintenance, service, and repairs.
DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:29 AM

Brian,

     Thank you so much for taking the time to complete the survey and give us a 5 star review! We look forward to seeing you again! 

Daniel Carter
Kelly Hyundai
Parts and Service Director
Bus. 484-665-0130
C. 484-388-0171

Employees worked with
SE
STEPHEN EBERHARDT
VR
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Vanessa R.
Gordon, PA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Great service
DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:25 AM

Vanessa,

     Thank you so much for taking the time to complete the survey and give us a 5 star review! We look forward to seeing you again! 

Daniel Carter
Kelly Hyundai
Parts and Service Director
Bus. 484-665-0130
C. 484-388-0171

Employees worked with
SE
STEPHEN EBERHARDT
AL
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Andrea L.
Frackville, PA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
10
Category: Service
Great Job
use original review
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2021
Service Type: Repair
10
Category: Service
Great Job
I purchased my first Hyundai here. They got me in the vehicle i needed without the sales pressure. After purchasing second Hyundai elsewhere, I circled back around to Kelly Hyundai for convenience. And as with my first purchase there I got fast, professional service again. The experienced service department work behind the scene to ensure the up keep of your car. This is the go to place for sales and service. Great Job!
DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:05 AM

Andrea,

     Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171). 

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Blandon, PA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Review
Easy scheduling. Good communication. Love our Santa Fe.
STEPHEN C E. from Kelly Hyundai responded on 10/11/2021 03:27 PM

Thank you for the 5 star survey!

Your opinion is very important to us.
We look forward to another opportunity to serve.

Have a great week!

STeve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
CA
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Charles A.
Schuylkill Haven, PA
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
10
Category: Service
Service
Excellent service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
Service Type: Maintenance
8
Category: Service
Great Service
Great Service
DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:05 AM

Tammy,

     Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171). 

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:05 AM

Charles,

     Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171). 

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Reading, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
took timebut very pleased
very pleased
DANIEL E C. from Kelly Hyundai responded on 09/28/2021 07:00 AM

Dwight,

     Thank you so much for the 5 star review! It is always a pleasure servicing your vehicle. We look forward to seeing you again soon!

Dan Carter
Service Manager
Kelly Hyundai
B: 484-665-0130 ext.2416
C: 484-388-0171

Employees worked with
SE
STEPHEN EBERHARDT
WS
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Will S.
Pine Grove, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Kona Recall
No problem or issues having my wife's Kona checked for the piton recall notice I had received. Our Kona was not deficient and passed the piston inspection. Service department was friendly, prompt and timely in checking the pistons and also getting an oil change.
DANIEL E C. from Kelly Hyundai responded on 09/28/2021 07:02 AM

Will,

     Thank you so much for the 5 star review! It is always a pleasure servicing your vehicle. We look forward to seeing you again soon!

Dan Carter
Service Manager
Kelly Hyundai
B: 484-665-0130 ext.2416
C: 484-388-0171

Employees worked with
SE
STEPHEN EBERHARDT
JK
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John K.
Shenandoah, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Car check
Good service.
STEPHEN C E. from Kelly Hyundai responded on 09/11/2021 12:50 PM

Thank you John for the 5 star review!

We are truly thankful for you and your time spent with us.
We look forward to another opportunity to serve.

Have a great weekend!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JB
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Joseph B.
Cumbola, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Kelly Hyundai service department makes you feel like you are family
Because Steve in your service department is an absolute GEM. Steve goes above and beyond in service excellence and is rated number one in my book!
STEPHEN C E. from Kelly Hyundai responded on 09/11/2021 12:49 PM

Thank you Joe for the 5 star survey!

It is always a pleasure to see you and help with your vehicle's needs.
We are grateful for you and your business.
We look forward to seeing you again.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
WB
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Walter B.
Frackville, PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great dealership
Great experience
STEPHEN C E. from Kelly Hyundai responded on 08/25/2021 04:13 AM

Thank you Walter for the great survey!

We are tuly thankful for you and your valuable time spent with us.
We look forward to serving you in the future.

Have a great week!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Reading, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick and easy
Always professional and was finished in less then an hour.
STEPHEN C E. from Kelly Hyundai responded on 08/23/2021 07:32 AM

Thank you for the 5 star survey!

We appreciate and value you tremendously.
We look forward to another opportunity to serve.

Have a great week!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
BD
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Brad D.
Hamburg, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good
Steve is a great customer service manager. Took care of all our concerns.
STEPHEN C E. from Kelly Hyundai responded on 08/21/2021 04:24 AM

Thank you Brad for the 5 star survey and the nice comment!

We are truly grateful for you and the time you spend with us.
We look forward to another opportunity to serve.

Have a great weekend!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
SB
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Sherry B.
Pottsville, PA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Kona service 2022
The customer service I get when taking my car in for service is exceptional The waiting area is clean and comfortable Everyone is friendly and helpful
STEPHEN C E. from Kelly Hyundai responded on 08/18/2021 05:12 AM

Thank you Sherry for the 5 star review!

We are truly thankful for you and your time spent with us.
We look forward to seeing you again.

Enjoy the rest of your week!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MP
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Mia P.
Sinking Spring, PA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
2012 Sonata service
The customer service was exceptional. The service advisor was very informative about the work that was necessary on the car.
STEPHEN C E. from Kelly Hyundai responded on 08/17/2021 03:36 PM

Thank Doug & Mia for the 5 star review!

You have been faithful friends for quite a while.
We are truly thankful for you guys.
We look forward to another opportunity to serve.

Have a great week!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Barnesville, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
good and fast
enough said
STEPHEN C E. from Kelly Hyundai responded on 08/11/2021 10:30 AM

Thank you for the 5 star review!

We appreciate and value you and your business with us.
We look forward to seeing you next time.

Have a great week!

Steve,

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
VS
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Vincent S.
Mount Pocono, PA
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
service
excellant staff, clean facility none of that old school attitude or being shunned away cause my vehicle is old ..
STEPHEN C E. from Kelly Hyundai responded on 08/09/2021 06:14 AM

Thank you Vincent for the5 star review!

We are thankful for you and the time you spend with us.
We look forward to another opportunity to serve.

Have a great week!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
LW
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Leslie W.
Womelsdorf, PA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome experience
I am always happy with the great service at this facility. Everyone takes great care with my car.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/21/2021 02:21 PM

Thank you Leslie for the 5 star review!

We are grateful for your business as well as the time you spend with us.
We look forward to seeing you again.

Enjoy the rest of your week!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DK
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Deborah K.
Pottsville, PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Staff
Staff are kind and work is complete
Recommended
DANIEL E C. from Kelly Hyundai responded on 07/15/2021 05:08 AM

Deborah,

     Thank you for the 5 star review! It is always a pleasure servicing your vehicle. If there is ever any thing you need don't hesitate to reach out. Thank you for choosing Kelly Hyundai!

Daniel Carter
Kelly Hyundai 
Service Manager
484-665-0130

Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Coaldale, PA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Explain charges more thoroughly
Prices were high for what I had done. When they explained what had to be done, they didn't include tax. When they were explaining what I needed done I thought the fluid change was included in the price he gave me. Good thing I opted for not doing the one fluid change(didn't have to be done yet) because I thought it was included,the way he explained it.
Recommended
DANIEL E C. from Kelly Hyundai responded on 07/19/2021 12:00 PM

Kaitlin,

     I understand how fustrating it can seem if there wasn't clear communication on services and charges to be performed to your vehicle. If you have time I would love to talk to you about your most recent visit to our servce department. We strive to make every customer feel valued and appreciated. Thank you for taking the time to fill out the survey and I hope to speak with you soon.

Dan Carter
Kelly Hyundai
Service Manager
484-665-0130 Ext. 2416

Employees worked with
SE
STEPHEN EBERHARDT
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