STEPHEN EBERHARDT

Thank you for taking the time to fill out our survey.
Your opinion is extremely important to us.

We truly apologize for the inconvenience you suffered your last visit.
Do to unforseen/special circumstances, we did run out of inspection stickers.
When I was informed of the situation, I personally attempted to reach out to you about 1/2 hour prior to visit.

I see you have an appointment scheduled for this upcoming Monday.
We look forward to an opportunity to regain your trust & confidence.
I beleive we can do that.

Thank you so much for your business and the time you spend with us.
You are valuable to us.

Steve

We are sorry fell short of your expectations. we are working on adding technicians to accommodate shorter wait time.

Hyundai Service Team

We are really sorry that the service fell short of your expectations.
We are looking into this situation, and we will work on a solution together.


Hyundai service Team

Thank you for taking the time to complete our survey! We strive for 5 star satisfaction with every customer every time. I apologize if you feel that we did not achieve that while you were here visiting us. I would love to talk with you about your visit when you are available. Please contact me on personal cell 484-388-0171.

Dan Carter
Kelly Hyundai
Service Manager
C: 484-388-0171
B: 484-665-0130 ext. 2416

Thank you for taking the time to fill out our survey.
Your opinion is very important to us.

I apologize your experience was not satisfactory.
I want to tell you that by no means we were trying to take advantage of you or the situation.
Your vehicle needed alot of immediate and long term repairs.
The immediate repairs needed to be completed so we can address and eventually perform those long term repairs. 
There is a process that we (the dealer) and Hyundai that needs to be followed so the long term repairs can be covered/repaired under warranty.
My goal was to get to that point.
I am aware of the phrase "perception is reality" .. I know by your comments you feel you were mistreated.
I truly apologize for those feelings and would love another opportunity to gain your trust.

Please let me know if I can help with any future vehicle needs.

Steve

Thank you Heather for taking the time to fill out our survey.

Your opinion is very important to us.
I understand your frustration about the situation.
We will come to you and provide a vehicle for you while we fix your vehicle.
We will make sure the concern will be reconciled before it is brought back to you.

We apolgize for the inconvenience and hope to eventually earn your trust for the future.

We are truly grateful for your business.

Steve

Thank you for taking the time to fill out our survey!
Your opinion is very important to us.

We apologize for the incovenience.
We understand the frustration you are feeling about the situation.
We will come to you and provide a vehicle for you while we repair your vehicle.
Your vehicle will not return to you until it is fixed.

Our intentions are to not only repair your vehicle but also regain your trust.
I believe we can do that.

We are grateful for you and your business.

Steve

Thank you Gerald for completing our survey.
We take them very seriously.
I consulted our staff that was involved with your vehicle. They were quite suprised.
We feel your comments are misleading and take no consideration the condition of your vehicle when it arrived at our dealership.
Our advisor was extremely "up front and open" about the condition of your vehicle prior to the engine replacement and even made no promises about its condition after repairs. You responded "I agree and understand".
The multiple aftermarket components and the "creative" work performed previously elsewhere was extremely difficult to deal with. We did our best.

That being said, we stand behind our techs and the work they perform. If there is something that was not repaired correctly, we look forward to an opportunity to "right any wrongs".
Please contact me personally if you would like to discuss further.

Thank you for your business,

Steve

Thank you Jennifer for taking the time to fill out our survey.

I am sorry for the inconvenience of your previous visit with us.
I understand your frustration. 
I know you have an appointment for tomorrow.
I want to take some time and explain why things worked out as they did.
See you then!

Steve

I apologize that we did not provide you with top quality service.

Your concerns will be discussed with our recon department as well as our technician(s).
We take these surveys and your comments very seriously.
It is our goal to provide top quality service on a consistant basis.
I will reach out to you to further discuss our actions.

Thank you for the survey.
We are sorry that we could not provide you with a 5 star visit.
Our coupons that we send out are extremely agressive (That's good!) but unfortunately cannot be combined with each other.
These rules are clearly stated on the coupons. May I suggest using different coupons at different visits.
We appreciate you and value your business tremendously.
Have a great day!

Thank you for the survey.
Sorry we did meet all of your expectations due to the circumstances.
I would like to reach out to personally about the matter.
We appreciate you and your business tremendously.

Steve Eberhardt

Thank you for taking the time to explain your experience.
I remember that day and the circumstances. I do apologize we did not have your vehicle ready at the time you requested.
Customer's needs/wants and their satisfaction is extremely important to us.
We are grateful for you and your business.

I will take a moment and reach out to you some time today to personally apologize.

I hope you have a great weekend!

SteveSteve Eberhardt
Service Manager
484-665-0130 X2417

Thank you for the survey.
I apologize for the circumstances with your vehicle and your last visit with us.
I would like to speak with you personally and try to help.

Talk to you soon.

Steve

Thank you for the survey.

I do aplogize for the inconvenience of waiting long to pickup your vehicle.
We are currently adding personel.
I will also mention your comment to our sales manager.
Your satisfaction & confidence in us our top priority.

Thank you for your business!

Have a great weekend.

Steve

Thank you for the survey and your comments.

We consitantly try to accomodate our customer's needs.
Loaner vehicles being available are never an issue if they are scheduled ahead of time. Because of the demand/popularity of such a great feature as loaner vehicles, it is difficult to have extras on hand with little or no notice.

I would like an opportunity to speak with you about the matter so we may not have the same situation happen again.

We really do appreciate & value your business.

Steve

Thank you for your survey & feedback.

I apologize your visit was less than perfect.
We strive to perform services in a timely/efficient manner.

We would like another opportunity to exceed your expectations and deserve a 5 star rating.

We are grateful for you and your business!

Steve

Kaitlin,

     I understand how fustrating it can seem if there wasn't clear communication on services and charges to be performed to your vehicle. If you have time I would love to talk to you about your most recent visit to our servce department. We strive to make every customer feel valued and appreciated. Thank you for taking the time to fill out the survey and I hope to speak with you soon.

Dan Carter
Kelly Hyundai
Service Manager
484-665-0130 Ext. 2416

Thank you Anthony for taking the time to fill out our survey!

I apologize you had less than exceptional service visit with us.
We strive to provide exactly that every time we see you.

We are in the process of making some changes here at the dealership.
I apologize that you are catching us during those changes. 
Like, we will be building a automated car wash so we can wash all cars in a timely manner.
We just changed our hours of operation to be more available for our customers. This has led into 
some appointment challenges. 

Please give us another opportunity to exceed your expectations.
I believe we can do that.

Enjoy the rest of your week!

Steve

Thank you Brad for taking the time to fill out our survey.

Your opinion is very important to us.

I am sorry your visit was not completely satisfactory to you.
Please give us another opportunity to regain your confidence and satisfaction.
I believe we can do that.

Enjoy the rest of your week!

Steve

Thank you Michael for taking the time to fill out our survey.
Your opinion is very important to us.

We apologize you feel you did not have a completely satisfactory visit with us.
I took a look over your visit and found no inflated pricing or exhuberant charges of any kind.
We are very conscious of our pricing, especially during this time of turmoil.
My most experienced technician was the one who worked on your vehicle. He is especially detailed in his diagnosis and repairs. This may have something to do with the extended wait time you may have felt.
Please keep in mind ... every repair we do carries a 12 month/12,000 mile parts & labor guarantee.
If that same bulb happens to blow out again within that time frame, I can replace it under warranty for you at no charge.

Please give us another opportunity to exceed your expectations. I believe we can do that.
We are grateful for you and your business with us.

Enjoy the rest of your week and be safe.

P.S.  Thank you for your service as a veteran as well as a first responder. We are grateful.

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415