STEVE ENRIQUEZ

Thank you for taking the time to speak with me today. I look forward to seeing you when you drop off in a couple of weeks  to adress your noise concern . 

Thank you 
Steve Enriquez
Temecula Hyundai 

Thank you for your feedback i reached out to you to discuss your last visit  please give me a call 951-699-6807


Respectfully

Steve Enriquez

I am so sorry for the time taken to service your vehicle and also for the stain that was left. I would like to make things right for you and with that said I will be in touch to see what we can do to fix the concern. Hope you have a great day and will be in touch soon. 

I am so very sorry for the inconvenience on your last visit. I would like to spend some time to perform a detail on the inside of your vehicle to get rid of the stain that was left and I know I cant do much at this point about the time spent with us but would like to make it up to you. I will be in touch to see what we can do for you. 

thank you for taking the time to speak with me today 
we look forward to taking care of your vehicle on your next service visit 


Respectfully 
Steve Enriquez

I apologize for the experiance you had at Temecula Hyundai. The Salesperson involved in the inapropriate behavior towards you has been disciplined and terminated. If you can please call me directly at your convienance, I would like to discuss the issue with you. We at Temecula Hyundai take this acusation very seriously and beahavior of this type is not tolerated by any person working at Temecula Hyundai. I again apologize for your expeeriance at Temecula Hyundai.

Thank you for taking the time to speak with me regarding your visit again i want to apologize on how your initial arrival was and thank you for bringing it to our attention. 
i look forward to seeing you next saturday to complete your recalls 

respectfully 
Steve Enriquez

Thank you for taking the time to bring this to our attention we were able to track down the voicemail to a generic voicemail box in the sales dept which we have now deactivated so this will not happen again. we do appologize for the incovience this has caused and we want to make sure you are provided with excellent service and responsiveness. I tired reach out several times and left several message whenever you are available please give me a call or text so I can disscuss a way to make things right and give you the 5 star service evey temecula hyundai customer deserves. 
Thank you for your time and look forward to speaking with you.

I am sorry to see the review that we received from your last visit with us. I have called and left a message to see if I could speak to you in regards to your visit. Please feel free to contact me when you get a chance so that I can see how to resolve your concerns. Thank you for your time. 

Thank you for taking the time to speak to me last week. I will follow up with you later this week or next to see what we can do to resolve the concerns you had. Happy Holidays. 

Thank you for the feedback, I will be more then happy to have a conversation with our staff and make sure they are more attentive to the time once the vehicle is completed. 

I am so very sorry for the inconvenience on your last visit. I will be in touch shortly to see what I may be able to do in order to fix the last service concern. 

Thank you so much for talking with me this morning. I appreciate your time.

Mr. Munch, 

I tried to call you to go over some paperwork and I left a message. Please feel free to contact me or I will call you later this afternoon. We had made a mistake on the Multi point inspections and I wanted to go over some details with you. I hope to hear from you soon. 

Thank you very much for the great survey response. We appreciate your business. 

 

Thank you again for the re-score. 

I am very sorry for what had happened on your last service and the broken shield. We do care about each and every one of our customers and I did have some conversation with the advisor and the technician that worked on your vehicle and they were both very apologetic.  As stated in our previous conversation we are more then happy to provide you with transportation while we take care of the issues we caused. 

Thank you for giving us the opportunity to correct our mistake.  I hope i was able to take your 1 star experience and make it a 5 star experience. Thank you again and safe travels.  

Thank you for taking the time to chat with me about your last service visit. It looks like the survey was filled out for the prior visit on 09/26/2018 not the 9/30/2018 visit. Thank you for allowing us to service your vehicle and I hope that on your next visit we can provide better communication. I will have a conversation with Dominic about your last visit as needed. Thanks again for taking the time out of your day to talk to me. 

Thank you for taking the time to talk with me today and for the great feedback. We appreciate your business and hope to see you back soon. 

I do apologize for the concern on the warranty on your vehicle. Please feel free to contact me as soon as possible to see if I can assist in any way. 

I wanted to reach out to you about this last visit with our service department. I would like  to apologize about the mistake made on moving your vehicle before you had removed your personal items. We do like to clear out the service drive to make sure we don't get piled up with vehicles. I understand that we did not duplicate the concern you are having with your vehicle but I can assure you that we took a good amount of time to try and figure it out. I see that Steve had even gone on a road test with you to try and duplicate the issue and still no luck. As far as the rentals unfortunately your vehicle is out of warranty in which Hyundai would not pay for any rentals with vehicles out of warranty. I know we have 2 snack machines here in the waiting room and they always have plenty of things to purchase. If you wish please come see me on your next visit and I will be more then happy to provide a voucher to purchase a snack. I have called and left a message and hope to hear from you soon to clarify any concerns you may have.