STEVE ENRIQUEZ

I apologize for the experiance you had at Temecula Hyundai. The Salesperson involved in the inapropriate behavior towards you has been disciplined and terminated. If you can please call me directly at your convienance, I would like to discuss the issue with you. We at Temecula Hyundai take this acusation very seriously and beahavior of this type is not tolerated by any person working at Temecula Hyundai. I again apologize for your expeeriance at Temecula Hyundai.

I am sorry to see the review that we received from your last visit with us. I have called and left a message to see if I could speak to you in regards to your visit. Please feel free to contact me when you get a chance so that I can see how to resolve your concerns. Thank you for your time. 

Thank you for taking the time to speak to me last week. I will follow up with you later this week or next to see what we can do to resolve the concerns you had. Happy Holidays. 

Mr. Solis, I am so sorry to see the 2 star review coming in from your last visit. I tried to contact you via telephone and left a message. I would like to chat with you in regards to your last service visit with us. Please give me a call back when you get a change. Thank you for your time. 

Thank you for the great survey and I am so very glad that you are happy with our service. This is what we strive for. 

I am so very sorry for what happened on your last service visit. I will be in contact shortly after I speak to everyone involved with the last visit. 

I am very sorry for the inconvenience on your last visit. I looked into the last repair and I know we had a backup/ delay on getting parts here to get the vehicle repaired. I will try to get in contact to see what we "Temecula Hyundai" can do to resolve any issues from the last visit. Thank you for your time and I hope to speak to you soon. 

I am very sorry for the outcome of the recall that was performed on your vehicle. We typically do not have many issues after performing the recall and unfortunately your vehicle was one of the few that had to come back. I can completely understand your frustration with the sequence of events that occurred. I am sorry for the time taken coming back, getting into a rental and the time it took to get your vehicle repaired also. I will be contacting you shortly to see what we can do to keep you as a customer. The last thing we want is to lose a customer for something that could have been handled different ways. Thnak you for your time and I will be contacting you today. 

I would like to take the time to apologize for the inconvenience.  I have spoken to all of our personnel about the situation that occurred and they were all very apologetic about the confusion of the situation. We normally don't have issues like this and I would like to apologize.  Please feel free to let me know what we can do to keep you coming back and happy on any future services. 

I am so sorry to hear that you are still experiencing issues with the seat belt. I hope we can continue our relationship and we can take care of any of your service needs. Please let me know if there is anything we can do to assist. 

I am very sorry for what had happened on your last service and the broken shield. We do care about each and every one of our customers and I did have some conversation with the advisor and the technician that worked on your vehicle and they were both very apologetic.  As stated in our previous conversation we are more then happy to provide you with transportation while we take care of the issues we caused. 

Thank you for giving us the opportunity to correct our mistake.  I hope i was able to take your 1 star experience and make it a 5 star experience. Thank you again and safe travels.  

Thank you for your response,

We left you a voicemail on 9/20/18 in the afternoon  and 2 voicemails  today on your cell phone  in attempt to get a hold of you so we could complete the install of the part please email me back or give me a call @ 951-699-6807  ask for Steve so we can come out and replace the latch.


Thank you
Steve Enriquez

Thank you for allowing us to come and make the repair at your house. 
See you on your next oil change.
Thank you,
Steve

Thank you for taking the time to talk with me today and for the great feedback. We appreciate your business and hope to see you back soon. 

I am very sorry to hear about the situation on your vehicle. Please feel free to call me back at the number below or email me so I can take care of your concern . I will be more then happy to have a appointment set and also a test drive to duplicate the transmission issue and perform repairs as needed. I have attempted to contact you via telephone and left a message. I would love to get in contact to see what day we can look at your Santa Fe. 

I am so sorry for the inconvenience of dealing with the sales department. I am glad to see that we will keep you as a service customer. 

I'm very sorry to see that you have again filled out the survey even if it was sent to you by accident. I will see about taking you off of our email system. 

I am very sorry to hear that we did not figure out what was wrong with the noise on the vehicle. I have spoken to the technician that worked on your vehicle and the only noise heard was resolved my adjusting a part of the actuator for the vents in the dash area. Please feel free to contact me and I will set a time where we can test drive the vehicle and duplicate the correct noise and hope to resolve it. 

I am so sorry to hear about the service provided on your vehicle at your last visit. Please allow me to make up for the inconvenience of the lost keys. I will have a note put into the computer system to make sure and take care of your next service visit. It is not normal practice for us to misplace keys and unfortunately in this case it was a HUGE mistake on our part. I do greatly apologize. Please feel free to contact me if needed on the phone number listed below. 

I do apologize for the concern on the warranty on your vehicle. Please feel free to contact me as soon as possible to see if I can assist in any way.