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SureCritic / Hyundai Dealer / Clark Hyundai / SARAH FAUSKE
SF

SARAH FAUSKE

Clark Hyundai
"Master Service Advisor"
Hi everyone! My name is Sarah, I've been with Hyundai for 3 years. I am a Master certified Hyundai Advisor and strive to meet our customers' expectations while taking into consideration of all your vehicle's needs. Come see me today!
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(56 reviews)
73

Reviews of SARAH FAUSKE

BE
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Brittany E.
Trego, MT
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Horrible service experience
Had a very bad experience with this service center on Monday. I had called about getting a new headlight bulb put into my Santa Fe, and they told me to come on over. I sat in the service center for over an hour because they were waiting on a bulb. I had appointments so I told them I had to leave and then would be back in a few hours. They told me they would have the bulb by the time I got back and it would take about 5 minutes. I got back about 3 hours later and sat another 45 minutes. I finally went to talk to the lady at the front about why it was taking so long. She was very rude and said that when we got back they still had not received the bulb so they had to re order it. The lady was not pleasant to work with, and if they knew they didn’t have the bulb they shouldnt of told me to come in. (I had told them over the phone what car I was in). They also offered a different customer next to me a discount and appologized for her service taking so long, but did not offer me a discount. I will never bring my service back to them and I would not recommend them to any of my friends or family.
Not Recommended
LEE G. from Clark Hyundai responded on 06/01/2021 08:58 AM

Good morning Brittany, 
I'm very sorry to hear that you had a less than exceptional experience with us. As a team we strive for nothing less than a great experience at our service center. I greatly appreciate your feed. I have attempted to contact you and would love to communicate about your experience and see how we can improve. 

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Whitefish, MT
2015 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
It's fixed...not really.
Was told vehicle was repaired only to have same issue return on same day as pick-up.
Recommended
LEE G. from Clark Hyundai responded on 06/11/2021 02:19 PM

Hello Daniel,
I'm very happy that we got to chat today. Thank you for your feedback and I'm happy to hear you were happy with our service in the way we handled everything. I undrstand that some of the procedures for diagnosing issues on newer vehicles take time. Thank you for being patient and understanding. 

LEE G. from Clark Hyundai responded on 06/11/2021 02:21 PM

Dear Customer,
I'm sorry that we have not excelled in our service with you. I will be in contact ASAP. Thank you for your feedback

LEE G. from Clark Hyundai responded on 06/23/2021 09:21 AM

I'm very glad we got to chat. Thank you for your business 

LEE G. from Clark Hyundai responded on 06/30/2021 09:31 AM

Thanks for speaking with Sarah today, sounds like everything is coming together! Thank you for your business

Employees worked with
SF
SARAH FAUSKE
JT
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John T.
Columbia Falls, MT
2007 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Great follow up service
After speaking with Lee, the Customer Service Manager, my issues were worked out.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/30/2021
Service Type: Maintenance
Category: Service
Dealership is fine. Parts prices are marked up by 40% compared to online prices
Parts needed for my vehicle were quoted at $1395.66. I found the same exact oem parts online for $416.93. A whopping difference of $978.73!!!!!
Not Recommended
LEE G. from Clark Hyundai responded on 06/30/2021 09:28 AM

Thank you for your feedback John. I have looked into this and after speaking with you I'm happy to hear you had a great experience with us last visit. 

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Somers, MT
2018 Hyundai Ioniq Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Ioniq thermostat
Very good service department. They have me updates when it was taking longer than expected. Evening was done well.
OLIVIA J. from Clark Hyundai responded on 02/14/2022 06:52 AM

Good morning, thank you so much for taking the time to leave us a review. We are glad to hear you had a great experience with our service team. If you have any questions or concerns that come up, please do not hesitate to give us a call. We can't wait to see you again! 

Thanks again from all of us here at Clark Hyundai! 


Olivia Jilek

Owner Loyalty Manager
Clark Nissan 
ojilek@clarkhyundai.com
(406)755-2277

Employees worked with
SF
SARAH FAUSKE
AK
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Arthur K.
Kalispell, MT
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
very good
Great place,,, great service,
OLIVIA J. from Clark Hyundai responded on 01/06/2022 07:11 AM

Hi Arthur, Thank you so much for your positive feedback. We are glad to hear you had a great experience with our Service team here at Clark Hyundai! I will let our team know that our scheduling needs to improve with responding to messages in a timely manner. We can't wait to see you again soon! 

Thanks again from all of us here at Clark Hyundai!

Employees worked with
SF
SARAH FAUSKE
TW
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Todd W.
Thompson Falls, MT
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Friendly and Professional
Other than the difficulty just trying to get through to a scheduler for an oil change, the staff was friendly, polite, professional.
MICHELLE S. from Clark Hyundai responded on 01/03/2022 06:45 AM

Thank you so much for your positive feedback, we are glad to hear you had a good experience with our Service team! I will forward your notes about the issues you had with scheduling to management to better serve you on your next visit. We thank you for your business and look forward to seeing you at your next visit!

Michelle Sells,

Clark Hyundai

Employees worked with
SF
SARAH FAUSKE
GH
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Grover H.
Columbia Falls, MT
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customer Verified Customer
10
Category: Service
great work
They were great.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2021
Service Type: Repair
9
Category: Service
great work
The staff is great and very friendly and our car was taken car very timely.
LEE G. from Clark Hyundai responded on 11/15/2021 10:47 AM

It was great talking with you today! Thank you for your time

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Whitefish, MT
2015 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Good
Quick and comfortable with no complaints.
JANEY J. from Clark Hyundai responded on 11/02/2021 11:59 AM

Thank you so much for your Honest Feedback! 

Employees worked with
SF
SARAH FAUSKE
SH
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Sandra H.
Bigfork, MT
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service, professional and friendly
Sarah was friendly and cheerful. They serviced my car in a timely manner. Sarah also helped me with a problem I was having with my key bob.
JANEY J. from Clark Hyundai responded on 10/19/2021 09:31 AM

Sandra, Thank you so much for the feedback! If there is anything that we could improve on in the future please let us know! 
Thanks again from all of us here at Clark Hyundai!  

Employees worked with
SF
SARAH FAUSKE
RH
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Robert H.
Proctor, MT
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
My exoerience was good.
The service manager is great. She is always cheerful and accomodating.
I was disappointed to be charged for labor on the installation of a new air filter. Installing new one is no more work than reinstalling the old one.
LEE G. from Clark Hyundai responded on 10/13/2021 03:51 PM

Thank you for your positive feedback! We will be reaching out to you about the labor issue. 

LEE G. from Clark Hyundai responded on 10/19/2021 09:30 AM

I attempted to reach out. We have discussed this issue and came up with a plan to delete the labor entirely from the air filter service. Please reach out to me, Lee Gasser, so we can discuss further. Thank you for your feedback to make us better!

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Columbia Falls, MT
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Service department is great to work with.
No comment
LEE G. from Clark Hyundai responded on 08/16/2021 07:24 AM

Thank you for your positive feedback! We strive for a perfect exsperience with us. Please let us know if there is anything we can do to be better and better!

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Whitefish, MT
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Regular service appointment
Everything was great because I he’s an appointment. However, I could see my vehicle was finished and keys brought in yet I waited at least an additional 20 or more minutes before they brought me my keys to leave.
Recommended
LEE G. from Clark Hyundai responded on 07/20/2021 03:17 PM

Thank you for your feedback! We can only improve and grow with input from our customers. I'm sorry to hear it took so long from the time your vehicle was done, to the time you got your vehicle. We are already implementing a plan to make sure this doesn't happen again. Again, thank you for your feedback! We appreciate your business!

Employees worked with
SF
SARAH FAUSKE
VQ
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Vincent Q.
Kalispell, MT
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department
I loved the service department. They kept my car clean and didn't spill any oil. Sales was ok, the actual salesman was great! I test drove what I wanted and learned alot about the new hyundai features. When it came to talk to the sales manager he was quite rude. I have excellent credit and know I can get a good deal. He treated me as if that were nothing and for that I do not recommend buying a car here. Kalispell toyota treated me with better respect and the hyundai dealerships in California are far better.
Recommended
Employees worked with
SF
SARAH FAUSKE
JB
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Jerry B.
Bigfork, MT
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great service
no review. great service. out of time to do review
OLIVIA J. from Clark Hyundai responded on 03/01/2022 09:09 AM

Good morning Jerry, we appreciate you taking the time to give us feedback about your experience here at Clark Hyundai. We are so glad to hear that we were able to help keep your vehicle maintained and on the road. Thank you for ackowledging the team here at Clark Hyundai; We work hard to keep our customers happy! Please do not hesitate to give us a call if you have any questions or if you are in need of future services. Thank you again from the team at Clark Hyundai! 

Olivia Jilek
Owner Loyalty Manager
Clark Hyundai
ojilek@clarkhyundai.com
(406)755-2277

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Whitefish, MT
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Scheduled Maintenance
Wick and efficient!
OLIVIA J. from Clark Hyundai responded on 02/28/2022 02:05 PM

Good afternoon, we appreciate you taking the time to give us feedback about your experience here at Clark Hyundai. We are so glad to hear that we were able to help keep your vehicle on the road. Thank you for ackowledging the team here at Clark Hyundai; We work hard to keep our customers happy! Please do not hesitate to give us a call if you have any questions or if you are in need of future services. Thank you again from the team at Clark Hyundai! 

Olivia Jilek
Owner Loyalty Manager
Clark Nissan
ojilek@clarkhyundai.com
(406)755-2277

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Kalispell, MT
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car service
Great staff
OLIVIA J. from Clark Hyundai responded on 02/23/2022 08:02 AM

Good morning, we appreciate you taking the time to give us feedback about your experience here at Clark Hyundai. We are so glad to hear that we were able to help keep your vehicle on the road. Thank you for ackowledging the team here at Clark Hyundai; We work hard to keep our customers happy! Please do not hesitate to give us a call if you have any questions or if you are in need of future services. Thank you again from the team at Clark Hyundai! 

Olivia Jilek
Owner Loyalty Manager
Clark Nissan
ojilek@clarkhyundai.com
(406)755-2277

Employees worked with
SF
SARAH FAUSKE
JP
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James P.
Whitefish, MT
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall was done quickly.
Appointment for recall was scheduled and work finished quickly.
OLIVIA J. from Clark Hyundai responded on 02/22/2022 08:28 AM

James, thank you for taking the time to provide us with wonderful feedback regarding your visit with our service department. The team here at Clark Hyundai is so glad to hear that we were able to get you in and out of our shop quickly! Please do not hesitate to reach out to us for any questions or concerns about your vehicle. We are more than happy to help and hope to see you for future services! Thank you again and have a wonderful day.

Olivia Jilek
Owner Loyalty Manager
Clark Nissan
ojilek@clarkhyundai.com
(406)755-2277

Employees worked with
SF
SARAH FAUSKE
SA
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Stephen A.
MT
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Clark Hyundai is the place to go in Kalispell for work on your Hyundai cars
Don't hesitate to go to Clark Hyundai. They are professional. Sarah Fauske at the front desk of service was friendly and kept us up to date on our repair work. Nick Sheldon the technician got our car going in 90 minutes with a detailed report to give to our local dealer/service if problems arose in the future. The bathroom was spotless. I've never seen a cleaner public bathroom. The waiting area was spotless and offered free wifi, beverages and snacks. In western Montana, choose Clark Hyundai!
OLIVIA J. from Clark Hyundai responded on 02/21/2022 12:21 PM

Stephen, we appreciate you taking the time to give us feedback about your experience here at Clark Hyundai. We are so glad to hear that we were able to help get your vehicle back on the road. I will share your kind words with Sarah and Nick. Please do not hesitate to give us a call if you have any questions or if you are in need of future services. Thank you again from the team at Clark Hyundai! 

Olivia Jilek
Owner Loyalty Manager
Clark Nissan
ojilek@clarkhyundai.com
(406)755-2277

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Whitefish, MT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding service department
I think I dealt with 3 different people in the service department and they were all exceptional! Listened to my concerns and gave me the assistance I needed. Great job!
OLIVIA J. from Clark Hyundai responded on 02/18/2022 07:40 AM

Good morning, thank you so much for taking the time to provide us with wonderful feedback. The team here at Clark Hyundai is so glad to hear you had a great experience with our services. If you have any questions or concerns that come up, please do not hesitate to give us a call. We can't wait to see you again for future services! 

Thanks again from all of us here at Clark Hyundai! 


Olivia Jilek

Owner Loyalty Manager
Clark Nissan 
ojilek@clarkhyundai.com
(406)755-2277

Employees worked with
SF
SARAH FAUSKE
JD
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Jennifer D.
Kalispell, MT
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service!
I appreciate the ease of appointment. Efficient, professional and courteous staff!
OLIVIA J. from Clark Hyundai responded on 02/14/2022 06:53 AM

Good morning, thank you so much for taking the time to leave us a review. We are glad to hear you had a great experience with our service team. If you have any questions or concerns that come up, please do not hesitate to give us a call. We can't wait to see you again! 

Thanks again from all of us here at Clark Hyundai! 


Olivia Jilek

Owner Loyalty Manager
Clark Nissan 
ojilek@clarkhyundai.com
(406)755-2277

Employees worked with
SF
SARAH FAUSKE
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