Larry,
Thank you for your feedback. Customer satisfaction is very important to us. You are right and this NOT acceptable at all. I would like to give you a free oil change for your time. I do take all concerns to upper management. This is something that will be be brought to the attention of all service advisors service management. Please feel free to call me at anytime to discuss your concerns. Kimberly Stewart, CRM 501-604-1502
Sorry, we will reach out to you soon.
Larry,
Thanks for this great review!
Melih,
Thank you for your feedback. Customer Satisfaction is very important to us. I have taken your concerns to our Service Manager and Service Advisor. I do apologize for any inconvenience that this may of cause you. I would like to offer you a complimentary oil change on your next visit. Also, Hyundai will be sending you a rescore survey and that survey will be on me and if I reached out to you. Hyundai does like to know that we do take care of our customers. Please let me know if there is anything that I can help you with, Kimberly Stewart, CRM
John,
Thanks for this great review!
John,
Thanks for this great business rating!
I was sent a request to review my visit. My review was less than stellar based upon the length of time I was kept waiting. I was contacted immediately by the Hyundai dealership regarding my review. They agreed my wait time was unreasonable especially since I had an appointment. To ameliorate my concern, they offered me a free oil change. They explained the reason for the delay was a shortage of a technicians but agreed that was not an excuse because appointment times are to receive priority service. I advised them I understood and had hoped the delay I experienced was an an aberration. I’m convinced it was and feel this issue has been resolved in an appropriate manner. I will continue having my Santa Fe serviced with them.