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SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

Verified Customer
Plant City, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Satisfied
Personal care, prompt and polite
Employees worked with
SG
Samantha Giddens
AS
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Amanda S.
St. Petersburg, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Kindness galore!
I wish that I could remember all of the people that helped me in the week that my car had to be with you guys. I was going through a lot and the rental car I was driving in was unsafe and I actually called you guys the same time one of the tires blew on the rental. Well, your employee stayed on the phone with me was trying to calm me down, was very kind and just an angel, making sure I was OK, making sure I got off the side of the road safely. The other people helping with my transactions were awesome as well. I cannot thank you guys enough for all of the kindness that I was given!!
Employees worked with
SG
Samantha Giddens
PT
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Paige T.
Lakeland, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service personnel
Hannah and Jonathon were really kind and friendly. The hold up was the part needing to be delivered and they shared that with me. Both were professional and apologetic. My car was neat and tidy when I was cleared to leave. My trunk works now and I have very cold! I am very satisfied. ??
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
break light out
I was there before 8am to get my break light changed and they had to change the wiring and didn't get done till almost 11 am with no you saying anything till I ask them what was going on with my car and they stated it was under warranty not the point I had things I needed to do and not told I would be sitting there for 3 hours also they changed location and never let me know till I pulled into the old lot
Employees worked with
SG
Samantha Giddens
TS
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Tina S.
Bartow, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Came through for me BIG time
Staff went above & beyond to get my car repaired at last minute, when my a/c stopped working the evening before my vacation. They stayed after hours to help me out. Who does that? The staff at Lakeland Hyundai.
Employees worked with
SG
Samantha Giddens
Verified Customer
Winter Haven, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall
Quick service. I was only there 30 minutes.
Employees worked with
SG
Samantha Giddens
CS
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Christopher S.
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
EXCEPTIONAL SERVICE
Lakeland Hyundai is the best. I would highly recommend them in comparison to Hoagland Hyundai.
Employees worked with
SG
Samantha Giddens
DA
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David A.
Lakeland, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent
Great job,keep it up.
Employees worked with
SG
Samantha Giddens
DL
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David L.
Lakeland, FL
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car's air conditioning
My car's air wasn't working and they worked me in Without an appointment. They fixed my car and even stayed a little after closing for me to pick it up. I highly recommend them.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience
It was quick and easy
Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service dept
Arrived after parts ordered for my car arrived. Said about 1 1/2 to 2 hour wait. Had the job done quick and washed the car too.
Employees worked with
SG
Samantha Giddens
RS
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Roger S.
Lakeland, FL
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai Santa Fe service
We dealt with Rae Giddens and arrived early for service Rae was on point and took care of everything.
She was in contact with me the entire time. Everything was done on time and with in budget according to what Rae mentioned earlier.
Definitely will be back.
Employees worked with
SG
Samantha Giddens
Verified Customer
Tampa, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customer Verified Customer
10
Category: Service
Jessica Alexander
Upon my initial service completed, I wasn’t a fan of this location. There seemed to be lots of miscommunication and trouble resolving my cars issues. However, after speaking with JESSICA L ALEXANDER, the service manager at my chosen location, she eliminated all of our concerns in the most professional and timely manner. I cannot speak more highly of this individual. If I could give a rating better than 5 stars- 10/10 I would! If you are seeking a dedicated, personable and extremely helpful person to work with, Jessica is the one for you she will not disappoint! Amazing service
Employees worked with
SG
Samantha Giddens
Verified Customer
Tampa, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customer Verified Customer
10
Category: Service
Jessica Alexander
Upon my initial service completed, I wasn’t a fan of this location. There seemed to be lots of miscommunication and trouble resolving my cars issues. However, after speaking with JESSICA L ALEXANDER, the service manager at my chosen location, she eliminated all of our concerns in the most professional and timely manner. I cannot speak more highly of this individual. If I could give a rating better than 5 stars- 10/10 I would! If you are seeking a dedicated, personable and extremely helpful person to work with, Jessica is the one for you she will not disappoint! Amazing service
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2022
Service Type: Maintenance
0
Category: Service
Horrible service
This dealership is the worst Hyundai you can go to. The communication is below par, the staff is incredibly rude, my cars issues were not resolved by the service department and definitely not in a timely manner. Do not waste your time!
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/03/2022 08:08 PM

I will continue to help in anyway I can and will reach back out tomorrow. Have a good night 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
MD
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Michael D.
Bartow, FL
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service review
Service was properly conducted in a timely manner. Service department staff were friendly and knowledgeable.
Employees worked with
SG
Samantha Giddens
RA
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Randall A.
Wimauma, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
2020 Santa Fe
Great service
Employees worked with
SG
Samantha Giddens
EH
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Evangelo H.
Riverview, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai Experience
I was treated in a professional manner. The service department taking care of the two engine recalls and the tire alignment needed was done within two hours.

The service person that I was assigned to was Rhea, she was very nice and pleasant to work with for getting my Tuscon back to me in a very timely manner.

We bought our 2017 Tuscon from Lakeland Hyundai and will hopefully return in either March or April for our next Hyundai Tuscon or Santa Fe.
Employees worked with
SG
Samantha Giddens
JD
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Julane D.
Sun City Center, FL
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
OUTSTANDING!!!
We were treated with warmth and respect! The Service was great which even included a complimentary car wash and a beautiful job at that!!
We have never been treated so well at a Dealership. We will definitely keep using this Dealer for our service even though it is an hour drive from our home. Keep up the great work and attitude LAKELAND HYUNDAI. We certainly appreciate it!!
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
great service
I never have a problem getting a timely appt. for maintenance, it's quick and done right. They have even seen me without an appt. when I had a problem.
Employees worked with
SG
Samantha Giddens
WP
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William P.
Lithia, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customer Verified Customer
10
Category: Service
The service manager gave me two personal telephone calls. We discussed my issue and she answered my concern to my satisfaction.
My original issue with Lakeland Hyundai was addressed by a conservation with the service manager. I explained my reason for the less than excellent review. She listened and was very understanding to my reasoning. We discussed how Lakeland Hyundai and I could have a better relationship in the future. I appreciate the concern management has for the satisfaction of every customer.
Employees worked with
SG
Samantha Giddens
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