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SureCritic / Hyundai Dealer / Northwest Hyundai / SHAWN WICHER
SW

SHAWN WICHER

Northwest Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(8 reviews)
67

Reviews of SHAWN WICHER

Verified Customer
Baytown, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great company
Everything was great.
George/A S., Service Manager from Northwest Hyundai responded on 03/14/2022 06:23 AM

Thank you very much for feedback and for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
Verified Customer
Katy, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
¡Buen servicio!
I feel they go beyond the needs of the customer!
George/A S., Service Manager from Northwest Hyundai responded on 03/10/2022 05:51 AM

Thank you so much for your feedback, and we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
SW
SHAWN WICHER
CD
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Christine D.
Houston, TX
2020 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible customer service
Terrible customer service
George/A S., Service Manager from Northwest Hyundai responded on 03/07/2022 08:06 AM

Christine, 

I'm so sorry that you had less than a great experience with us.  I would like to set some time to speak with you to be able to get more information on your last service visit.  Please feel free to contact me on my information listed below, because I would like to get all the information I can, so I can know what I need to work on with my service team.  

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
BS
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Brian S.
Houston, TX
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First Oil Change 3750 service
Luis was thorough and provided great information regarding my car and future service appointments.
George/A S., Service Manager from Northwest Hyundai responded on 03/04/2022 02:05 PM

Brian, 

Thank you very much for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
Verified Customer
Houston, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai
Great service and sakes team
George/A S., Service Manager from Northwest Hyundai responded on 03/04/2022 02:03 PM

Thank you so much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
SW
SHAWN WICHER
Verified Customer
Houston, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service- Oil Change
I arrived 10 minutes prior to my service appointment. I was greeted by a friendly serviceman. He explained what would be done and notified me when my car was ready.
George/A S., Service Manager from Northwest Hyundai responded on 02/28/2022 10:49 AM

Thank you very much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
WW
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Will W.
Houston, TX
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly staff, great experience
Everyone was very friendly and welcoming. They completed the work on my vehicle within the promised time. I would recommend this dealership to anyone looking for old fashioned quality customer service.
George/A S., Service Manager from Northwest Hyundai responded on 02/18/2022 05:44 PM

Will, 

Thank you very much for your feedback, and for being part of the Northwest Hyundai family.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223 g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
SW
gravatar
Scott W.
Houston, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Great service, dated facility
The team at Northwest Hyundai are great but the facility is extremely dated. Compared to newer Hyundai dealerships I’ve been to in California and Florida, this one is embarrassing.
George/A S., Service Manager from Northwest Hyundai responded on 02/18/2022 05:42 PM

Scott, 

Thank you so much for your feedback, we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223 g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
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