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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

JR
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Jason R.
Los Angeles, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service in such a professional manner
I have been always so happy with Services done by Puente Hills Hyundai. Service manager Sean was so attentive to my needs, also provided me with such an outstanding customer service. Always super satisfied with his service and work ethic.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:47 AM

Dear customer,
  At Hyundai, our mission is to deliver customer experiences as legendary as the cars we build. Your valuable input helps us in our pursuit to deliver exceptional customer experience to all Puente Hills Hyundai customers.
  Thank you for filling out the survey.  

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
WK
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Won K.
Torrance, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service - Effective and timely
This dealer has done nothing but right by us. They go out of their way to ensure we are satisfied and took care of all work effectively and timely. The people at the dealership have been great, very cordial and professional.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/15/2020 11:52 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
JE
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Jesus E.
Covina, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
WOW!
I was very impressed on how Puente Hills Hyundai treated me as their new customer. Even before my appointment, I received a phone call confirming my appointment. And, Sean, took great care of my concerns for my car. They worked as a team and were friendly through-out the process. Like I said, I'm a new customer.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/01/2020 03:11 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. It is pleasant and we all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
DS
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Dolores S.
Bellflower, CA
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sr
Todo estuvo muy bien Grasias
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/09/2019 09:49 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Whittier, CA
2019 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair
Workers drinking coffee.and having donut
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/12/2019 09:58 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
South El Monte, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
Amazing customer seevice by the Service Department
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/25/2019 05:30 PM

Thank you so much for the great review.
We also appreciate the 5 stars.
Your kind words are much appreciated, too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Needed a new battery. Was disappointed with AAA's battery replacement service (waited nearly 2 hours for the contractor, who then said he wouldn't have a battery until the next day - at a cost more than I'd been quoted over the phone). Costco didn't have my battery in stock. So called PH Hyundai. Within an hour of that call I was already back on the road with the new battery installed. Excellent service!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/26/2018 05:05 PM

Thank you for the beautiful review!  It is always pleasure to see our customer happy.  Thanks again for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
KA
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Kil A.
Diamond Bar, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Buying new tire and replacement
Very Satisfy
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/25/2018 08:42 AM

Thank you for the 5 star review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Easy and painless. Work completed earlier than expected. Grateful for free wash.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/30/2018 11:08 AM

Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Habra, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
courteous and very professional service
Tino was exceptionally outstanding in his service. He was helpful and courteous. I'll definitely ask for his service again
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/28/2018 08:01 AM

Thank you for the great review.  Your opinion is very important to us.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
OR
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Oscar R.
Bell Gardens, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
Great service. I've had my 2010 Genesis coupe serviced at PHH since 2013. Now I own a 2017 Elantra Value Edition. I will continue to have my Elantra serviced for more years to come! Keep up the great work. Thank you.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/23/2018 05:47 PM

Thank you for the kind comment.  We will make sure to earn 5 stars from you next time.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Placentia, CA
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Custoemt
PH used to value there customer services and deliver it with great satisfaction. However, that’s not the case anymore, they still prides them selfs on accolades and steps they took back in the early 00’s.
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/08/2018 02:27 PM

I am sorry that the service we provided did not meet your expectation.  Thank you for taking time to fill out survey

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Maywood, CA
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Balance
It’s a good ok place to service you automobile.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2018 08:39 AM

Thank you for the positive review.  we will make sure to earn 5 stars next time.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Whittier, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awful experience
Took my car for my battery light going off and they never fixed he problem
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/06/2018 11:54 AM

I am sorry that you had bad experience with us.  We will continue to improve ourselves to serve you better next time.  Thank you for taking time and gave us input.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
AT
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Anthony T.
La Habra, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The service rep made the difference
Service Rep. Made us feel welcome to the neighborhood and dealership sincerely we just moved to the area.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2018 08:58 AM

Hi Anthony,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Brea, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean, Service
Sean is helpful and honest with answers to my questions. Thank you Sean
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2018 08:01 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
Verified Customer
Walnut, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
prompt service & csr wash
Sean Kim went to extra to check extra needs/ recalls.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/04/2018 08:22 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
MA
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Margaret A.
Whittier, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prompt Service
I have been taking my Elantras for service since 2008. From simple oil changes to a transmission replacement the service has always been professional, cordial, and thorough. Shuttle service has also been top notch. Thank you all for your dedication to quality service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/27/2018 04:04 PM

Hi Margaret,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
YL
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Yongil L.
La Crescenta, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great and kind service
Sean Kim in service department always giving me the great service and do his best for my car. Exactly know suggest to me what's the best for me.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/26/2018 08:04 AM

Hi Yongil,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
RF
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Rigoberto F.
Rowland Heights, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best
Very friendly and does as promised
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018 04:24 PM

Hi Rigoberto,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
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