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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

Verified Customer
Placentia, CA
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Custoemt
PH used to value there customer services and deliver it with great satisfaction. However, that’s not the case anymore, they still prides them selfs on accolades and steps they took back in the early 00’s.
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/08/2018 02:27 PM

I am sorry that the service we provided did not meet your expectation.  Thank you for taking time to fill out survey

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Whittier, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awful experience
Took my car for my battery light going off and they never fixed he problem
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/06/2018 11:54 AM

I am sorry that you had bad experience with us.  We will continue to improve ourselves to serve you better next time.  Thank you for taking time and gave us input.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
LM
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Linde M.
Rowland Heights, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Not so complete auto service
Quick to advise services, then you pick up vehicle and then don't have anymore time for you. the only reason i bring in our vehicle for service is because we paid for extended services.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:17 PM

Hi Linde,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Hawaiian Gardens, CA
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Worst Service Department
Worst service department ever. The service manager is dishonest and does not follow through with promises or agreements.
Not Recommended
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Los Angeles, CA
2015 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
verified customer Verified Customer
Category: Service
Good service at maintenance front desk
Thank u,Sean Kim !!
I am very appreciate for your excellent service.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2018
Service Type: Repair
Category: Service
Go another Hyundai dealer
Puente hyundai is one of the biggest dealer but service was poor.I think Puente hyundai is worst dealer. Try another dealer.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/07/2018 01:45 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Walnut, CA
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Longest oil change ever
Even with an appointment - I had to wait to be checked in - I had to inquire about my car almost 1 1/2 hours later - then find the service advisor and then wait for a cashier to take my money -On top of that I felt I was given erroneous information regarding the cabin filer.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/06/2018 03:11 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
La Habra, CA
2016 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Meh
Didn't get greeted when I walked in. They wanted to upsell from an oil change and when I said no because I didn't have that much time I was told it would still take almost two hours.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/14/2018 05:41 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
SH
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Steven H.
Chino, CA
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
no thanks
Not anymore
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/20/2017 03:37 PM

Hi Mr. Hong,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We strive to provide 5 star service to our customer.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
Verified Customer
Hacienda Heights, CA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Very professional & friendly and provide quality services
1. Service representative Sean was excellent at customer services. He is very professional at his job too. He explained my car condition very clearly and help me to identify the needed services for my 30,000 miles check up at a reasonable cost. 2. This time the automate performed was very detailed and clean. I really appreciate the automate team for this visit. My previous automate experience was not as detailed and clean. Thank you Hyundai service team!

I would recommend the PH service any time to my friends.

HOWEVER, I will not recommend the PH sales business to anyone namely due to the unethical fleet manager Yessar.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/12/2017 03:36 PM

Hi,
Thank you for 5 star review.
Wow, We are very happy to hear that we provide professional and friendly service to you.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rowland Hghts, CA
2003 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They do great work, and are very kind and considerate
I think they are a great Hyundai shop
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/20/2017 01:25 PM

Hi,
Thank you for perfect survey with kind words for our shop.
We are looking forward to seeing you.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Ontario, CA
2016 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Alignment issue
Serviced twice for alignment and still has not been aligned correctly
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/07/2017 07:44 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.

Employees worked with
SK
SEAN KIM
Service Director
HN
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Hyeyoung N.
La Habra, CA
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very bad
Bad bad
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/01/2017 03:16 PM

Hi Hyeyoung,
Thank you for taking the time to review your service experience. We appreciate your business.

Employees worked with
SK
SEAN KIM
Service Director
TT
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Tai T.
Chino Hills, CA
2014 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017
verified customer Verified Customer
Category: Service
Just want to clarify it service adviser is professional and helpful
I just want to clarify it wasn't Sean Kim but the service manager need to fix the team's work behavior.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2017
Service Type: Repair
Category: Service
This place doesn't have enough staff to help their customers.
I was only here to change the driver's headrest and rear center console's cover, but spent more than 5 hours waiting, and I can see the technicians going back and fourth chatting with other technicians. I will not come back to this location again.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/26/2017 05:16 PM

Hi Tai,
Thank you for taking the time to give us your feedback.  I am very sorry to hear of your recent experience. 
You are absolutely right that your service was not acceptable, and I apologize once again for your service. 
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations. 
I would like the opportunity to make it right and ask that you please contact me directly.  You can reach me by phone or by the email to chanp@phhyundai.com.  Thank you once again for taking the time to let me know about your experience.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Chino, CA
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
verified customer Verified Customer
Category: Service
new advisors and the new management
I'm very hopeful with the new management and the new advisors that service will be where it belongs.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2017
Service Type: Maintenance
Category: Service
gotten better, but long way to go.
service was much better this time...but overall experience still to be desired.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/15/2017 11:13 AM

Hi Charles,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
HT
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Heng T.
Monterey Park, CA
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Be careful with your time
Sean the service advisor will tell you anything to feel assured to get you going. His professionalism is under par and has the qualities of a strip used car dealership. The new Car sales department is great on the other hand.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/10/2017 08:30 PM

Hello Heng,
Thank you for taking the time to review your service experience. We appreciate your business.

Employees worked with
SK
SEAN KIM
Service Director
DB
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DEZI B.
2016 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Buyer's remorse with the Pre-Paid Maintenance Plan
I purchased the Pre-Paid Scheduled Maintenance Plan at the time I purchased my new vehicle (Hyundai Sonata Hybrid) exactly 1 year ago. I went in for scheduled maintenance due at 15,000 miles. As per Hyundai's Service Manual, that means an oil change, tires rotation, and replacement of the cabin climate control air filter. I ended up with those items getting replaced, but still "needed" a wheel alignment and a throttle body service? After 1 year and exactly 15,000 miles of use? Of course, those last 2 items aren't part of the required Scheduled Maintenance that is covered by my Pre-Paid Scheduled Maintenance and I had to pay out of my own pocket for those items. Very suspicious.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2017 03:02 PM

Hi Dezi,
Thank you very much for the honest feedback,  and your concerns. I sincerly apologize for the inconvience in service here. Please contact me at 626-581-5300 ext 1106 or chanp@phhyundai.com
Thank you,

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rowland Heights, CA
2013 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/18/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Not enough Technicians and service advisors. Estimating time of service needs to be better.
Communicating with client on status is very important. Specially if not going to be ready as promised.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/19/2017 08:12 AM

Hi Yolanda,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We are hiring more staff now.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
ML
gravatar
Malcolm L.
Walnut, CA
2014 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
verified customer Verified Customer
Category: Service
Service!!!!!!! However, the vehicle battery warranty should have a longer life (months) such as 24-36 months, NOT 12months
I appreciate your services, courteousness and patients when serving your customers.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2017
Service Type: Maintenance
Category: Service
No comment
No comment
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 02:28 PM

Hi Malcom,
Thank you very much for sharing your experiance with us here at Pente Hills Hyundai, We will always strive to give you a 5- star rating service. Please feel free to contact me via phone or email chanp@phhyundai.com for any additional feedbacks and or concerns. Thank you again.

CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 03:18 PM

Thank you for rescore.
I really appreciate it.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
El Monte, CA
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Could they do better?
Really need to work on your costumer service skills if you want to work at a service department.
Not Recommended
Employees worked with
SK
SEAN KIM
Service Director
LV
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Lorenzo V.
Bell, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Shawn was the only light at Puente Hills Hyundai!!!
The service provided by Shawn, my service technician, was exceptional. They policies and programs paid for to Hyundai (i.e. protocol extended warranty, diagnostic check payment) are below average and disappointing. The loop that I, as a customer had to go through just to fix parts that should work is unnecessary and disheartening. The one pleasant moment was working with Shawn who went beyond the call of duty and tried his best to give me the best service and provide me with all the information I needed. His professionalism and hard work were definitely seen and appreciated! Thank you, Shawn. I hope Hyundai takes care of you since I know you didn't even have lunch on how overworked you were!
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/20/2017 08:20 AM

Thank you for allowing Shawn the opportunity to rectify the situation.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
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