STEVE RISLEY

 Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. Tunde, your service consultant will be following up with you shortly. 

 We greatly appreciate you taking the time to share your service experiences with us and your kind words. Our service team enjoys reading how we are doing and is the best form of flattery. We are committed to exceeding your expectations.

 Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you bringing this to our attention. Tunde, your service consultant will be following up with you.

 Thank you for sharing your service experience with us and our apologies for the uncharacteristic amount of time needed to complete your service. Tunde, your service consultant will be following up with you. We are committed to exceeding your expectations.

 We appreciate you taking the time to share your service experience with us. Our apologies for being short staffed due to unforeseen illnesses. We have added personnel to help in speeding our processes. Danny will be following up with you shortly.

 Thank you for taking the time to share your candid comments with us. We haven't seen your father in some time, hope he is doing well. I always enjoyed speaking with him. 

 My sincere apologies for the uncharacteristic level of service you received. We will be following up with you shortly.

 Happy holidays from our family to yours.

 Thank you for taking the time to speak with Tunde today and again our sincere apologies for the misunderstanding.

 Thank you for sharing your service experience with us. Our sincere apologies for the inconvenience this has caused you. Justin, your service consultant will be following up with you shortly. Thank you for bringing this to our attention.

 Thank you for speaking with Justin today and again our sincere apologies for the inconvenience.

Thank you for the 5 stars on the survey.
I will let sales know about the $50.00 card for the 
test drive. 

Thank you for sharing your service experience with us. Our sincere apologies for the delays, we were in the process of changing over our computer systems and ran into some unforeseen issues. Cheryl will be following up with you.

 Thank you for sharing your experience with us. Our apologies for your missing cabin filter. Since we haven't serviced your vehicle since before you purchased it used (over a year ago) we have no explanation for why your filter is missing. It would be our pleasure to take care of the filter for you and we appreciate your understanding and continued loyalty to Hyundai of St Augustine.

Thank you for taking the time to share your experience with us. Our apologies for the vibrations, Danny will be reaching out to you to make this right.

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Giovanni will be following up with you.

Thank you for taking the time to speak with Giovanni and your continued loyalty to Hyundai of St Augustine.

Please let us know if we can be of any further assistance and once again we appreciate your loyalty to Hyundai of St Augustine.

Thank you for sharing your candid feedback. Your service consultant Cheryl will be reaching out to you. Our apologies and we appreciate your feedback and will make sure to pass this on to our cleaning company.

 We appreciate you taking the time to speak with Cheryl and share your interior decorating ideas. We agree, white walls are boring and a soft gray would be nice as well as the pleasant fish tank creating a more soothing atmosphere. We are always looking for ways to improve and your ideas will be taken seriously. Thank you again for your candid feedback and continued loyalty to Hyundai of St. Augustine.

Our sincere apologies for the level of service you received. Please reach out to me at your earliest convenience to discuss this further. 904-797-7800 or JoeKing@hyundaiofstaugustine.org

Thank you for speaking with me today, it was a pleasure to meet you.  Once again I am sorry for the extended warranty deductible not being disclosed to you at time of purchase and we are taking care of it. I am happy to hear our service department was courteous and professional in trying to assist you. As we discussed, please contact me personally if you ever have any questions and I am looking forward to assisting your vehicle needs in the future.

Thank you for allowing us the opportunity to resolve your concerns. Your feedback is greatly appreciated and we look forward to being there for you when you need us.

Thank you again for your kind words and allowing us to show you we do value you as a member of our Hyundai of St Augustine family.

Our sincere apologies for the amount of time it took for your service and the smudges on your seat. We appreciate you bringing this to our attention so we may correct this going forward. Your patience and understanding in getting this matter corrected for you is greatly appreciated. Please don't hesitate to contact me personally whenever I may be of assistance.

Best Regards,
Danny Perez
Service Consultant
Hyundai of St Augustine

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine. We always look forward to your visits.

Sincerely,
Service Team
Hyundai of St Augustine

We sincerely apologize for the long wait time for your oil change.  With our increased growth , we are experience some growing pains as we continue to staff up our service department to meet consumer demand.  Thank you for the feedback as it is the only way we can hope to improve our organization.  As a gesture of goodwill, I would like to reimburse you for your oil change as well as send you an additional $50 to compensate you for your time.  My service director, Joe King, will be in contact with you.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine 

Sanra,  we are glad to hear that Joe King addressed your concerns.  We are sorry we didn't meet your expectations on your service, but appreciate your understanding and allowing us to a second chance.  We sincerely appreciate your loyalty, and are working hard at reducing the wait time of our guests for all services as we grow. 

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine