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SureCritic / Hyundai Dealer / Northwest Hyundai / STEPHEN REDDIX
SR

STEPHEN REDDIX

Northwest Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(10 reviews)
60

Reviews of STEPHEN REDDIX

Verified Customer
Houston, TX
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Bad experience
Painful
George/A S., Service Manager from Northwest Hyundai responded on 03/01/2022 06:35 AM

I'm sorry that you didn't have a not so great experience on your last visit, I will speak to your service advisor about this to see what was the hold up and why it took this long for your services to be complete.  I'm glad that you brought this to my attention, because this is not what we want our customers to experience, we want our customers to feel welcomed and at home.  I apologize again, and I can't stress how much customer satisfaction means to me and our owner.  Please, if I can do anything to make your experience better, don't hesitate to contact me, I know I can't give you your time back, but I willing to do what it take to make this right for you.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
SR
STEPHEN REDDIX
TC
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Titus C.
Katy, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
8
Category: Service
A follow up call was provided with a clear explanation
An immediate follow up call was provided by the service adviser and a clear explanation was provided to merit and excellent service
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/31/2022
Service Type: Maintenance
6
Category: Service
Need improvement
Need for improvement
George/A S., Service Manager from Northwest Hyundai responded on 03/31/2022 02:36 PM

Titus, 

I'm sorry to hear this, let look into this and I will get back to you shortly.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
SR
STEPHEN REDDIX
CS
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Crystal S.
Katy, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Fairly smooth maintenance experience overall
Having scheduled a routine oil change and recall assessment, the expected wait time was at least a couple of hours. It was surprising to learn how long the visit had actually taken when an update arrived about additional recalls being assessed and acted upon. The overall effort was appreciated even if the confinement to the waiting area was lengthier … the service staff were also very thorough with explanations and other details, after-the-fact.
George/A S., Service Manager from Northwest Hyundai responded on 12/28/2021 12:42 PM

Crystal, 

Thank you very much for feedback, and I do apologize about the wait, I will speak to your service advisor to make sure they update their customers a little more.  If I can do anything please feel free to contact me.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
TC
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Titus C.
Katy, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
8
Category: Service
A follow up call was provided with a clear explanation
An immediate follow up call was provided by the service adviser and a clear explanation was provided to merit and excellent service
Employees worked with
PW
PAUL WICHER
SR
STEPHEN REDDIX
Verified Customer
Houston, TX
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
1st time maintenance in 2022 Tucson
Having 3yrs of maintenance included is a wonderful perk. It was fairly easy to schedule in the Hyundai app. My only suggestion is to drop off the car instead of waiting.
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:14 AM

Thank you very much for your feedback and your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
SR
STEPHEN REDDIX
Verified Customer
Houston, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
2021 Santa Fe limited oil change and multi point inspection
This is my second Santa Fe and have always trusted Hub Hyundai with both cars.
George/A S., Service Manager from Northwest Hyundai responded on 03/15/2022 05:25 AM

Thank you very much for your business and for your feedback.

George A. Sanchez Northwest Hyundai Service Director Ph. 281-664-6223 g.sanchez@northwesthyundai.com Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
BD
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Brenda D.
Hockley, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Routine maintenance
I am consistently impressed when taking my Santa Fe to the dealership for routine maintenance, repairs or warranty work.
George/A S., Service Manager from Northwest Hyundai responded on 03/01/2022 06:11 AM

Brenda, 

Thank you very much for your feedback and we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
RE
gravatar
Rannisha E.
Houston, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Very good service. Very helpful
George/A S., Service Manager from Northwest Hyundai responded on 02/05/2022 06:11 AM

Rannisha, 

Thank you very much for your feedback and for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
SR
STEPHEN REDDIX
KG
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Kimberly G.
Houston, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Place To Get Your Car Serviced
I have been going to this facility for about 2 years now. I wouldn't trust my ride would any other service department than Hub Hyundai. The waiting area is always clean with comfy seats. There are stocked water in the fridge and hot coffee . The bathroom is clean and their wifi is great. I would recommend this place to family and friends.
George/A S., Service Manager from Northwest Hyundai responded on 01/18/2022 07:41 AM

Kimberly, 

Thank you so much for your feedback, and for being a loyal customer of ours.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
SR
STEPHEN REDDIX
BB
gravatar
Brian B.
Cypress, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Recall Service
This service call was to take care of a recall issue regarding programming. I referred to it as needing to change out the blinker fluid to correct a turn signal issue. The car was accepted on time, and was worked on for the time I was told. The issue was taken care of well and I left a happy camper.
George/A S., Service Manager from Northwest Hyundai responded on 01/03/2022 06:58 AM

Brain, 

Thank you very much for your feedback and for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
Verified Customer
Humble, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
A
Nice employees and quality service
George/A S., Service Manager from Northwest Hyundai responded on 12/27/2021 06:03 AM

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
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