Sean Tolton

KARIMA MCDOUGALL

Mark B.

Upr Marlboro, MD

2013 Hyundai Sonata

07/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai sonata

Unfortunately not good services

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/14/2020 01:52 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/22/2020 10:41 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

Employees worked with

Lisa A.

Washington, DC

2018 Hyundai Sonata

03/09/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service sucks

Service Director is unprofessional

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/11/2020 03:18 PM

Employees worked with

DWAYNE FORRESTER

Isaac B.

Upper Marlboro, MD

2015 Hyundai Genesis

ReScore Review™

01/24/2020

Verified Customer

Category: Service

Service

Great Service

Recommended

Original Review

01/06/2020

Service Type: Repair

Category: Service

Repair

Will give one when car is returned

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/07/2020 10:02 AM

Thank you for taking the time to re-score our Survey. Sean greatly appreciates this, if you have any further concerns please reach out to me and I will have them addressed. Thank you again!

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 08:31 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

Employees worked with

DWAYNE FORRESTER

Ronald S.

Washington, DC

2017 Hyundai Veloster

01/03/2020

Service Type: Repair

Verified Customer

Category: Service

Never again

I've only had my car for 15 months and it has had the engine replaced and the catalytic converter worked on twice. I'm done with hyundai. I've contacted corporate and they did nothing. The worst customer service I've had ever smh

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/06/2020 03:09 PM

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 07:58 AM

hank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

Employees worked with

Brittain R.

Greater Landover, MD

2017 Hyundai Sonata

08/14/2018

Service Type: Maintenance

Verified Customer

Category: Service

Worse oil change ever

One tech on a Friday at 6 am is horrible. I waited an hour and half for an oil change.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2018 06:44 AM

Employees worked with

Verified Customer

Washington, DC

09/05/2017

Service Type: Repair

Verified Customer

Category: Service

BAD SERVICE

I came to the dealership to have my brakes looked at because I was hearing a grinding noise when slowing down. After waiting for 2 hours I was told that my front brakes were a 4 and I still had time on them, but would have to replace them in the near future. And I was told that my rear brakes were at a 6. I informed Mr. Seal Tolton that I was going out of town to NC and he informed me that I would be safe to drive. The next day I had my brakes looked at and repaired by another mechanic. He was able to look at it without taking the tire off and showed me the difference from the front and the back and not only did I need front and rear brakes, I needed rear rotors. There was no pad left to my rear brakes. After hearing this I was a little upset because that mean I would've been on the road with my three children and anything could've happened. After this how can I trust coming here to have services done in the future if the staff our willing to japradise people lives.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/05/2017 06:14 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation

Ralph Dykes
Service Manager
Pohanka Hyundai

Employees worked with

Verified Customer

Clinton, MD

2016 Hyundai Sonata

06/12/2017

Service Type: Repair

Verified Customer

Category: Service

Not good

I'd rather not say as my unsatisfactory visit might be a one time thing.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 06/13/2017 03:14 PM

Employees worked with

DWAYNE FORRESTER

Dovetta G.

Camp Springs, MD

ReScore Review™

09/29/2016

Verified Customer

Category: Service

Robotic Response from Service Manager

I really don't think customer service is a priority. As requested by his response to my first review, I called Mr. Benack two weeks ago, he was not available and I left a message. No call back to date. I love my 2015 Sonata and I would prefer to deal with the dealer for repairs, oil changes, etc.. but I think I'm going to find another service provided.

Not Recommended

Employees worked with

Leonard D.

Temple Hills, MD

2014 Hyundai Elantra

ReScore Review™

08/27/2016

Verified Customer

Category: Service

Immediate response

Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.

Recommended

Original Review

08/11/2016

Service Type: Repair

Category: Service

Disappointed

I am extremely disappointment with Pohanka Hyundai. I have been taking my car to this dealership since having my car and trusted their advice. Approximately 3 months ago I began having trouble with the battery of my car. I would go through period of not having my car start, having to contact roadside for a jump and then taking it to the dealership to be evaluated. On at least two occasions, the tech stated that there was nothing wrong with my battery and that it was good. On the third occasion, the tech indicated that the battery issue was due to factory issue with the gear shift, of which they replaced. At that time I again inquired if there was anything wrong with the battery and if it needed to be replaced, and I was assured wholeheartedly that the battery did not need to replaced and should last.

Two weeks ago, I had to replace the battery. When I inquired as to what happened to it, I was really provided an explantation other than it "it could be for a multiple of reasons". I then had to pay for the replacement as the warranty had "just" expired. Had the battery been replaced when I began having issue three months, I would not have had to pay anything.
My car is barely two years old and I should not be having any major issues with my car nor taking it back and forth to the dealership.

I am disappointed in the service and overall quality of my car if I continue to have issues.

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/11/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this issue with you and get more information. Please contact me so that we can discuss further.

Thank you

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager from Pohanka Hyundai responded on 08/15/2016 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Thank you for taking my call and hope you are satisfied with the resolution.

Steve Benack
Service Manager
301-423-1100

Employees worked with

2011 Hyundai Sonata Hybrid

COLIN HENRY

MARCUS M.

Fort Washington, MD

08/25/2013

Service Type: Repair

Verified Customer

Category: Service

Long Wait

Customer Service needs improvement

Not Recommended

Employees worked with

Keith D.

District Heights, MD

2017 Hyundai Sonata

ReScore Review™

01/24/2020

Verified Customer

Category: Service

Quickly attended.

I was able to go in and receive my car from service. Very polite attendants.

Recommended

Original Review

01/09/2020

Service Type: Repair

Category: Service

Could have been better

Turn around time was to long.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:22 PM

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 08:50 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. . I apologize for the service and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

Employees worked with

COLIN HENRY

William C.

Upper Marlboro, MD

2014 Hyundai Equus

10/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Disappointed in Hyundai

I have taken my car in for the same problem since July. I have gone between 2 different locations because the first place did not fix the problem but after taking to second location and agsinnbeing out of a vehicle for days the problem is still not fixed. I have always valued my Hyundai vehicle and service location but after I traded my Genesis for an Equus I have had nothing but problems. My car has had more problems in 6 months than I’ve ever had with any car in 5 years. EVERY TIME My car gets fixed the same issue appears again within 24 hours and I have to turn car back in again/ get a rental car because they NEVER have loaners ( it was a big sales pitch when purchasing the vehicle that when you own an Equus they will pick up your vehicle for service and leave you with another Equus if available - if not it will be another vehicle equivalent to the Equus)
I have never received a loaner and ALWAYS have to rent a vehicle out of pocket. In 1 situation the warranty covered a rental for the first day but other than that I’ve paid OUT OF POCKET.
Unfortunately based on the bad experience and problems with this vehicle my plan of purchasing a G90 next year is no longer going to happen . I am done with dealing with both the vehicle and the dealerships/ service and it is very disappointing because I absolutely loved my Genesis and could never see myself in anything other than a Hyundai. THAT HAS NOW CHANGED.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 03:00 PM

Employees worked with

COLIN HENRY

Verified Customer

Upper Marlboro, MD

2014 Hyundai Sonata

05/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Not that great takes forever for them to service you

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:54 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you.

Employees worked with

Raymond G.

Temple Hills, MD

2017 Hyundai Santa Fe S

08/10/2017

Service Type: Repair

Verified Customer

Category: Service

Incomplete minor service

I don't like that the minor service was not completed without a second visit.

Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/12/2017 10:41 AM

Employees worked with

JACQUELYN G.

2015 Hyundai Tucson

04/01/2017

Service Type: Repair

Verified Customer

Category: Service

Follow through increases engagement.

Thumbs down

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/03/2017 06:06 AM

Employees worked with

Jeffery S.

Mitchellville, MD

08/22/2016

Service Type: Repair

Verified Customer

Category: Service

no part in stock

replacement part was on back order with no date when the part was coming in

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/22/2016 07:13 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. So sorry that this happened, some parts have to come from overseas. We do everything we can to expedite getting parts in a timely manner.

Thank you

Steve Benack
Service Manager
301-423-1100

Employees worked with

Gregory G.

Greenbelt, MD

2012 Hyundai Tucson

08/17/2016

Service Type: Repair

Verified Customer

Category: Service

Too long

I got there at 0800 and did not leave until 1615

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/17/2016 01:01 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me so that we discuss your service visit.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Donna S.

Fort Washington, MD

08/02/2016

Service Type: Repair

Verified Customer

Category: Service

DSW Review

Disappointed, but management fixed the problem

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/02/2016 05:15 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager from Pohanka Hyundai responded on 08/03/2016 04:53 AM

Please contact mewhen you can so we can get the vehicle detailed. I have discussed the use of the covers with my employees. I am sorry that this happened.

Steve Benack
Service Manager
301-423-1100

Employees worked with

LARON H.

2013 Hyundai Sonata

02/05/2016

Service Type: Repair

Verified Customer

Category: Service

Sean Tolson

I'm not completely satisfied with the work.

Not Recommended

Andy P., Service Manager from Pohanka Hyundai responded on 02/05/2016 06:07 AM

Please allow us an opportunity to address your concerns. Your satisfaction is very important to us. Sean and our service team would be more than happy to help.

Andy Portillo
Service Manager
301-909-7531

Employees worked with