ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

CM

Charles M.

Washington, DC

2014 Hyundai Elantra Gt

03/25/2022

Service Type: Repair

Verified Customer

8

Category: Service

Service

Done

MARCUS D. from Pohanka Hyundai responded on 03/28/2022 12:05 PM

Thank you for taking the time to provide your feedback. We're happy to hear that our veteran superstar advisor Sean took excellent care of you. We pride ourselves on quality and look forward to addressing all of your service needs. We look forward to seeing you and your Elantra again soon!

Employees worked with

JEROME CRAWFORD

CT

Connie T.

Capitol Heights, MD

2016 Hyundai Accent

03/23/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Mr. Sean Tolton was very patient, helpful, personable and had our car back to us in a very timely manner.

My husband and I were very pleased with the service we received when we came in for our oil change. Mr. Sean Tolton was so nice, patient, friendly, helpful and very personable to us. We are senior citizens and he was very respectful to us and that made us feel very and important.

MARCUS D. from Pohanka Hyundai responded on 03/28/2022 11:42 AM

This type of feedback makes my day so much better! I'm pleased to know that our veteran advisor Sean took excellent care of you and your spouse. We are proud to have Sean on our team! We strive for 100% satisfaction for each one of our customers at Pohanka. Please reach out to Sean for all of your future automotive needs!

Employees worked with

KJ

Kevin J.

Upper Marlboro, MD

2020 Hyundai Accent

03/22/2022

Service Type: Repair

Verified Customer

10

Category: Service

Excellent Service

Pohanka Hyundai has the best customer service the staff that works there are so friendly and helpful

MARCUS D. from Pohanka Hyundai responded on 03/25/2022 04:07 PM

Thank you for taking the time to provide your feedback! We strive for 100% customer satisfaction, so we're thrilled to know we hit the mark during your recent visit. We value your business and look forward to taking great care of you again soon!

Employees worked with

ALEXANDER GARCIA

HD

Helen D.

Suitland, MD

2022 Hyundai Tucson

03/18/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

I had a nail in my tire and Service Advisor Sean Tolton had it replace with a new tire

I was please with the service I received by Sean Tolton. He was friendly, courteous and responsive to my needs.

MARCUS D. from Pohanka Hyundai responded on 03/18/2022 04:25 AM

This is fantastic news - thanks for taking the time to provide your feedback! We're thrilled to hear our superstar Sean took great care of you. We hope you're enjoying your new Tuscon and look forward to taking care of your future service needs!

Employees worked with

JF

Judy F.

District Heights, MD

2021 Hyundai Sonata

03/02/2022

Service Type: Repair

Verified Customer

9

Category: Service

The Service Representative Sean greeted the customer with a sincere welcoming voice.Always look forward to his help.

The Pohanka Service Department always goes above and beyond to give you the best customer service..

MARCUS D. from Pohanka Hyundai responded on 03/05/2022 01:15 PM

Thanks so much for the positive feedback! We always strive to deliver the highest quality service to our customers. We appreciate your business and look forward to seeing you and your new Sonata next time!

Employees worked with

RT

Robert T.

Washington, DC

2012 Hyundai Sonata

01/30/2022

Service Type: Maintenance

Verified Customer

8

Category: Service

Better than expected.

I've had issues with this location in the past but this most recent visit was a welcome surprise in how good it was. I was able to go in and get serviced in a decent amount of time. Much improved.

MARCUS D. from Pohanka Hyundai responded on 01/31/2022 01:07 PM

Thank you for the feedback! We're ecstatic to hear we've exceeded your expectations. We look forward to taking care of your vehicle's service needs in the future.

Employees worked with

TM

Thaddeus M.

Odenton, MD

2020 Hyundai Sonata

01/20/2022

Service Type: Repair

Verified Customer

10

Category: Service

My experience was excellent.

Sean the service agent was great on communicating what was wrong with my car, and what was needed to correct the problem. He got me in and out in a reasonable time and tried to help me keep the cost down. Very good experience.

MARCUS D. from Pohanka Hyundai responded on 01/20/2022 04:17 AM

We're glad to hear you had such a positive experience - thank you!

Employees worked with

KP

Kenneth P.

Washington, DC

2011 Hyundai Sonata

12/22/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Best Service Ever

Sean Tolton is a great service reo. Always makes sure I get the best service.
Repairs are timely and cost efficient.

DAVID P. from Pohanka Hyundai responded on 12/23/2021 07:35 AM

Thank you for the kind comments!

Employees worked with

DT

Denine T.

Alexandria, VA

2017 Hyundai Santa Fe Sport

12/19/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Pohanka Hyundai

I received great service at Pohanka Hyundai.

DAVID P. from Pohanka Hyundai responded on 12/21/2021 05:24 AM

Thank you for the kind words!

Employees worked with

ALEXANDER GARCIA

Verified Customer

Fort Washington, MD

2021 Hyundai Santa Fe

12/13/2021

Service Type: Repair

Verified Customer

10

Category: Service

Exceptional Service Every Time

My service advisor, Sean is phenomenal. He makes sure that I am taken care of every time I have to have my car serviced. I will keep coming back.

DAVID P. from Pohanka Hyundai responded on 12/14/2021 05:21 AM

Thank you for the kind comments and great score!

Employees worked with

JG

James G.

District Heights, MD

2016 Hyundai Sonata

12/09/2021

Service Type: Repair

Verified Customer

10

Category: Service

Service was for check engine, 60K maintenance, repair on a service recall for a defective part.

Outstanding service. I was accurately advised it would be about 2 weeks due to a backlog to have a diagnostic conducted. Also, during this period received a recall notice from Hyundai to replace a defected part. A big shout out to Sean for his professionalism and courtesy!

DAVID P. from Pohanka Hyundai responded on 12/10/2021 06:12 AM

Thank you for your feedback and patience!

Employees worked with

JEROME CRAWFORD

JH

Joseph H.

Silver Spring, MD

2016 Hyundai Elantra

11/20/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Pohanka Hyundai service is honest and thorough

My auto service has always been thorough and I have never felt that they were trying to generate phony service issues. My service rep, Sean Tolton, was very helpful with my questions or concerns. I also saw how cordial he was with other customers. He is a true credit to Pohanka.

DAVID P. from Pohanka Hyundai responded on 11/23/2021 07:19 AM

Thank you for the kind words!

Employees worked with

Verified Customer

Washington, DC

2020 Hyundai Palisade

11/17/2021

Service Type: Repair

Verified Customer

9

Category: Service

Best Service

My service advisor, Sean is always great!!!

DAVID P. from Pohanka Hyundai responded on 11/19/2021 04:12 AM

Thank you for the great score!

Employees worked with

DWAYNE FORRESTER

ER

Edward R.

Riverdale, MD

2016 Hyundai Veloster

10/28/2021

Service Type: Repair

Verified Customer

10

Category: Service

Thanks for a pleasant experience

Keep up the good work

DAVID P. from Pohanka Hyundai responded on 10/29/2021 01:15 PM

Thank you!

Employees worked with

GP

George P.

Upper Marlboro, MD

2015 Hyundai Sonata

10/22/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Always great service

My service advisor Sean Tolton always takes great care of me and my three Hyundais.He makes bringing the cars in for service no hassle and always keeps me informed of any issues asap. I appreciate the care he shows and doesnt make me feel like they just want me to spend extra money.

DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:30 PM

Thank you for your continued confidence in us as your Service Department!

Employees worked with

JP

Jocelyn P.

District Heights, MD

2011 Hyundai Azera

10/22/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellen

Great service

DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:29 PM

Thank your for being our valued customer!

Employees worked with

CC

Cynthia C.

Clinton, MD

2015 Hyundai Sonata

10/22/2021

Service Type: Maintenance

Verified Customer

8

Category: Service

Employees customer service

My service provider Sean T. is very professional and gives good customer service. While he was tending to a customer , his co workers were talking among themselves as if I was not there. That did not look good!

DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:28 PM

Thank you for the feedback!

Employees worked with

YH

Youtha H.

Washington, DC

2012 Hyundai Sonata Hybrid

10/19/2021

Service Type: Repair

Verified Customer

10

Category: Service

Quick Resolution

I was back on the road within 24 hours.

DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:23 PM

Thank you for the kind comments!

Employees worked with

VP

Venita P.

Temple Hills, MD

2017 Hyundai Santa Fe

10/04/2021

Service Type: Repair

Verified Customer

10

Category: Service

Great Service - Start to Finish!

I experienced amazing service at Pohanka Hyundai in Capitol Heights, MD. Sean was informative, helpful, and made sure I understood every aspect of my service. He was courteous, knowledgably, and professional. Great, painless experience from start to finish.

DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:47 AM

Thank you for the kind comments!

Employees worked with

BH

Bluette H.

Fairmount Hgt, MD

2014 Hyundai Santa Fe Sport

09/22/2021

Service Type: Repair

Verified Customer

0

Category: Service

SANTA FE REPAIR

I HAVE HAD MY VEHICLE SINCE 2014 AND ALWAYS HAVE IT SERVICED AT THE SAME SERVICE CENTER. I HAVE RECEIVED GOOD SERVICE.

DAVID P. from Pohanka Hyundai responded on 09/23/2021 07:53 AM

Thank you!

Employees worked with

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