ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

OF
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Odowd F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean Tolbert
I trust the opinion of Mr. Sean tolbert.
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:25 AM

Thanks for the great score!

Employees worked with

Verified Customer
Upper Marlboro, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customer Verified Customer
Category: Service
Great customer service
Ok, the rating that I’m giving is based on the professionalism that the service representative for Pohanka displayed. I have been taking my car into Pohanka every since it’s purchase and fortunately I usually have Sean as my service rep. He is very courteous and professional. Sean will explain the service that your car is receiving and will to the best of his knowledge inform you as to how long the job will take. However my concern that I had from my previous rating was based on the recall info that I received. I made an appointment online and was sent a reminder regarding my time and date. However when I arrived at the service department I was informed by Sean that the parts were not in to complete the work. Personally I feel that if Hyundai is recalling a certain model for recall the parts should be there at the service department so that the job can be completed. Thank you Sean for explaining to me what the job entails so that when the parts come in I will know what to expect as well as the length of time the job will take.
Recommended
Employees worked with

TJ
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Teresa J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer services and friendly!
Greatttt customer services
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:27 AM

Thank You for great score!

Employees worked with

Verified Customer
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
I’m a customer for some years now and the service is good
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:22 AM

Thank you for the excellent score and comments!

Employees worked with

Verified Customer
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The worker's
The people that interact with where very helpful.
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:23 AM

Thank you for the kind words and great score! We appreciate it.


RC
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Ronald C.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good customer service
Overall it was good. Just put to much air in the tire replacement.they needed to check all tires to make sure they are the same
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/30/2021 06:11 AM

Thank you for the 5 star review. In the future feel free to contact your service advisor if you have any problems. 


VC
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Vincent C.
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service!
Employee friendly professionalism and timely service
Recommended
DAVID P. from Pohanka Hyundai responded on 07/29/2021 04:46 AM

Thanks for the feeback and great comments!  I will be reaching to you look for ways to improve our process.


JG
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James G.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
I have yet to experience any problems when having my car serviced at Pohanka Hyundai. The personnel friendly and professional. They are knowledgeable and are willing to answer any questions you present to them. Most importantly is timely quality service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/02/2021 08:20 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with

KP
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Kenneth P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Service Around
I have used them for years and Seean always see that I get the best service and attention I need for my car
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                      


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
My vehicle maintenance was done properly. Sean was pleasant and professional as always and he listened to my request about what I wanted done to my vehicle.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/24/2021 01:33 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with

EB
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Evelon B.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Santa Fe Sport
Customer service rep. Sean was very friendly and informative, as always he explained what was being done, approximately how long it would take, and when I should return, what would have to do done when I return for my next appointment.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/22/2021 08:10 AM

We appreciate your kind feedback about our employee. Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


AR
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Angelo R.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Always a happy customer, I have two cars that get serviced here.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021 08:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The communication between the service attendant that checks your car in and keeping you posted on the status of your car.
Yes open communication is very important.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/04/2021 07:58 AM

Thank you for your 5 star we are always happy to serve! 

 


AP
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Angela P.
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fabulous service
I would recommend Sean and Pohanka Hyundai to anyone. The personal attention i receive from Sean has me seeking him out, when my car needs servicing. He took the time to remember me. He knows my name and my car. All I need to do is tell him what I needed and give him the keys. His commitment and Pohanka service is exceptional.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/02/2021 05:26 AM

 We appreciate your kind feedback about our business and employees Angela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

LW
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Letricia W.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service visit
Exceptional service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/01/2021 01:51 PM

Thank you we appreciate the chance to be your 5 Star dealer!!

 


JP
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Jocelyn P.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Very good service
Recommended
DAVID P. from Pohanka Hyundai responded on 05/31/2021 11:03 AM

Thank you we appreciate the chance to be your 5 Star dealer!!


Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
My service tech is Sean. Always friendly and welcomes me by name even with my mask on and I don't even tell him who I am. Keeps me updated while I wait. He will schedule my appointment around my availability and tell me by what time to be at the shop so he can check me in. Excellent!
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/25/2021 05:28 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


KB
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Kristal B.
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
my service advisor and his knowledge on my vehicle
i have been using this service department for years. If i have questions they get answered in a timely fashion. I find out what wrong with my vehicle and get estimates before work is performed and i appreciate that.
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/24/2021 10:54 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

CP
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Corana P.
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
No time wasted
I was in and out promptly...enough time to enjoy a nice cup of coffee and then, all done!
Recommended
DAVID P. from Pohanka Hyundai responded on 05/15/2021 05:18 AM

Thank you for the kind comments!  We look forward to servicing your vehicle in the future!

Employees worked with

KP
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Kenneth P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Greatcplace for service
I really enjoy the service I receive from them. I am extremely pleased with sean the service representative. He always makes sure that I receive the best service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/13/2021 05:25 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

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