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THERESA L BAAS

Superior Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(94 reviews)
69

Reviews of THERESA L BAAS

MG
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Mathew G.
Anniston, AL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customer Verified Customer
10
Category: Service
Excellent
The service is always excellent. They receive us and in the department and check us our with efficiency.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2021
Service Type: Maintenance
10
Category: Service
Place to go
Always have your vehicle service at the dealer
THERESA L B. from Superior Hyundai responded on 09/09/2021 11:58 AM

I apologize we did not achieve our goal of 5 stars. My service manager will be reachin gout to you shortly 

Employees worked with
TB
THERESA L BAAS
Verified Customer
Anniston, AL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
verified customer Verified Customer
Category: Service
fast and reliable services!!
If you have your car put in on Saturday and cant pick it up at 1:00 call them and they will leave it outside.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/25/2021
Service Type: Maintenance
Category: Service
I didnt get my car back.
I didnt get my car back and the dealership wouldnt help me.
Not Recommended
THERESA L B. from Superior Hyundai responded on 07/29/2021 12:19 PM

I apologize that i did not achieve my goal of 5 stars I will be reaching out to you shortly to discuss your concerns with you 

Employees worked with
TB
THERESA L BAAS
Verified Customer
Edwardsville, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
verified customer Verified Customer
Category: Service
Service and courtesy.
They set appt. Asap and double check to make sure what u r bringing car in for is necessary.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2021
Service Type: Maintenance
Category: Service
Overall good service.
They are more conchenenious than most repair places I've been to.
Recommended
THERESA L B. from Superior Hyundai responded on 04/08/2021 11:49 AM

Thank you for taking the time to fill out our survey. It is our goal to provide 5 star service. We always want to make sure that repairs and maintinience work gets done in a timely manner, but we also want to insure that the work is completed properly ! I will be contacting you shortly to discuss your concerns with you !  Thank you !

Employees worked with
TB
THERESA L BAAS
ME
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Mike E.
Cropwell, AL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
verified customer Verified Customer
Category: Service
Happy with the service.
Questioned a service charge, and John took good care of us with this matter.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2020
Service Type: Maintenance
Category: Service
My Service Experience
As stated in my comments
Recommended
JOHN V M. from Superior Hyundai responded on 06/17/2020 07:56 AM

Thank you for your feedback.  I'm glad we were able to resolve the issue you described.  We appreciate the opportunity to service your Hyundai and look forward to doing so in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
DH
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Donna H.
Anniston, AL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
verified customer Verified Customer
Category: Service
Service Manager, John, is a professional & devoted to customer satisfaction.
The service manager was very quick to resolve any issues I had with my detail/car wash. I want to thank him for being so friendly & concerned about my service. I look forward to buying cars & recommending friends & family to Superior Hyundai in the future.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/08/2020
Service Type: Maintenance
Category: Service
Friendly service personnel & timely service. Poor car wash/detail.
Service dept personnel are very friendly & professional. The purchase of my car in 2019 came with great warranty. Tire incentive etc. I loved the idea of having a free car wash/detail when getting my car serviced. However, the detail & car wash are terrible. The car wash is just basically a quick tire wash. Terrible terrible terrible car wash. I do not even expect a vacuum anymore.
Recommended
JOHN V M. from Superior Hyundai responded on 06/10/2020 10:37 AM

I have sent a private email to our valued guest.  We are working to resolve any issue they may have.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
TH
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Timothy H.
Oxford, AL
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
verified customer Verified Customer
Category: Service
Car waiting in office.
When you finished work on my car? call me immediately your income while I'll be in waiting room then I'll be happy to paid your service leave immediately for my car.
Thank your sir or mam. Mr. Hurley
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2020
Service Type: Maintenance
Category: Service
No comment
N.A.
Recommended
Tim B., Srvice Manager from Superior Hyundai responded on 03/03/2020 07:49 AM

Im sorry we didnt reach our goal of 5 stars. I am sending you a free oil change to make up for it. If you have any suggestions for us please give us a call at 256-236-7651.

Tim Bowden
Service Manager
256.236.7651
Employees worked with
TB
THERESA L BAAS
Verified Customer
Talladega, AL
2016 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
verified customer Verified Customer
Category: Service
Great customer service
Happy with the outcome of the services I received. Thank you Superior Hyundai
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/30/2020
Service Type: Maintenance
Category: Service
Second thoughts
It wasn't the same
Not Recommended
Tim B., Srvice Manager from Superior Hyundai responded on 01/31/2020 09:07 AM

We apologize for the mix up. There was an oil additive added to yours. We're going to send you a free oil change to make up for the mistake. I would like to send you a rescore. We're just not accustomed to getting low scores. Again we apologize. We hope the oil change makes up for it. Thank you.

Tim Bowden
Service Manager
256.236.7651
Tim B., Srvice Manager from Superior Hyundai responded on 02/04/2020 06:02 AM

Thank you for your rescore Any problems or concerns please don't hesitate to call. Thanks again

Tim Bowden
Service Manager
256.236.7651

Tim B., Srvice Manager from Superior Hyundai responded on 02/04/2020 06:12 AM

Thanks again.

Tim Bowden
Service Manager
256.236.7651
Tim B., Srvice Manager from Superior Hyundai responded on 02/11/2020 06:33 AM

Thank you so much for the rescore and we look forward to seeing you at your next oil change! 

Tim Bowden
Service Manager
256.236.7651
Employees worked with
TB
THERESA L BAAS
GJ
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Gary J.
Anniston, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Dealership
Sales and service staff are excellent. Management ensures a professional customer experience.
Employees worked with
TB
THERESA L BAAS
Verified Customer
Muscadine, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
Everyone was professional
Employees worked with
TB
THERESA L BAAS
FK
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Frank K.
Piedmont, AL
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Engine repair to Hyundai Sonata
We found that the Superior Hyundai Service Team in Oxford/Anniston AL is a great team for fixing our car. They were kind & professional and did a timely & complete repair for us. They were very honest, treated us with respect & integrity. We highly recommend them & will go back to them for any service repairs that we may need in the future.
Employees worked with
TB
THERESA L BAAS
JM
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Jeffrey M.
Anniston, AL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent workers Miss Teresa and Miss Christy
Over all review was excellent .Got car in and out at a reasonable time frame Customer services was great.Nice young ladies at front desk was very helpful.
Employees worked with
TB
THERESA L BAAS
CD
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Candace Renee D.
Oxford, AL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
When I owned a Hyundai before, I’ve always loved the service
Employees worked with
TB
THERESA L BAAS
Verified Customer
Talladega, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great place
Very friendly and listen to what you have to say.
Employees worked with
TB
THERESA L BAAS
AT
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Antonia T.
Anniston, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Very nice staff and they’re always smiling
Best service in town, I wouldn’t go anywhere else
Employees worked with
TB
THERESA L BAAS
SR
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Shirley R.
Anniston, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Srvice
To avoid waiting, I was transported to a local shopping area, then sent a text when they finished for me to be picked up. Very friendly staff.
Employees worked with
TB
THERESA L BAAS
KB
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Kenya B.
Roanoke, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional service
The staff and service is always excellent.
Employees worked with
TB
THERESA L BAAS
BP
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Barry P.
Gardendale, AL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Outstanding service
Employees worked with
TB
THERESA L BAAS
KC
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Katherine C.
Anniston, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Always get good service
Employees worked with
TB
THERESA L BAAS
CJ
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Carrie J.
Oxford, AL
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
service
great job
THERESA L B. from Superior Hyundai responded on 01/14/2022 06:27 AM

Im sorry we did not achieve our goal of 5 stars. I will be reaching out to you shortly to discuss your concerns. 

Employees worked with
TB
THERESA L BAAS
LA
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Lisbeth A.
Lineville, AL
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Prompt attention to issue with my vehicle.
Aside from a couple of recall issues that were promptly addressed I have had a rough cold start when the weather first starts turning cold. Even when the Service Technicians aren't able to duplicate my complaint they are courteous and respectful when attempting to find the problem. The Service desk personnel are always on top of things and very knowledgeable about Service issues.
Employees worked with
TB
THERESA L BAAS
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