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THERESA L BAAS

Superior Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(94 reviews)
69

Reviews of THERESA L BAAS

CJ
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Carrie J.
Oxford, AL
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
service
great job
THERESA L B. from Superior Hyundai responded on 01/14/2022 06:27 AM

Im sorry we did not achieve our goal of 5 stars. I will be reaching out to you shortly to discuss your concerns. 

Employees worked with
TB
THERESA L BAAS
AB
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Anna B.
Talladega, AL
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
No oil! Ruined my engine!
Did not put oil back in car and ruined my engine. Denied it!!! Asked them to pull cameras and they said they would and then said they didn’t have any in that department! I have video and documentation from another Hyundai dealer verifying my statement… totally unacceptable.
THERESA L B. from Superior Hyundai responded on 10/14/2021 08:33 AM

I apologie we did not achieve our goal of 5 stars. My service manager will be reaching out to you shortly to discuss your concerns 

Employees worked with
TB
THERESA L BAAS
MG
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Mathew G.
Anniston, AL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customer Verified Customer
10
Category: Service
Excellent
The service is always excellent. They receive us and in the department and check us our with efficiency.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2021
Service Type: Maintenance
10
Category: Service
Place to go
Always have your vehicle service at the dealer
THERESA L B. from Superior Hyundai responded on 09/09/2021 11:58 AM

I apologize we did not achieve our goal of 5 stars. My service manager will be reachin gout to you shortly 

Employees worked with
TB
THERESA L BAAS
Verified Customer
Anniston, AL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
verified customer Verified Customer
Category: Service
fast and reliable services!!
If you have your car put in on Saturday and cant pick it up at 1:00 call them and they will leave it outside.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/25/2021
Service Type: Maintenance
Category: Service
I didnt get my car back.
I didnt get my car back and the dealership wouldnt help me.
Not Recommended
THERESA L B. from Superior Hyundai responded on 07/29/2021 12:19 PM

I apologize that i did not achieve my goal of 5 stars I will be reaching out to you shortly to discuss your concerns with you 

Employees worked with
TB
THERESA L BAAS
CT
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Carla T.
Heflin, AL
2020 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Time management
I had a 10:20 am appointment and arrived at 10 am. It took3 hours and my asking to find out what they were doing and what was taking so long.
Recommended
THERESA L B. from Superior Hyundai responded on 07/09/2021 05:59 AM

I apologize for the inconvienience of time. The service director will be reaching out to you this morning to discuss your issues with you !

Employees worked with
TB
THERESA L BAAS
LT
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Lynn T.
Anniston, AL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superior Hyundai-The personnel is outstanding
I've used Superior Hyundai ever since I bought my 2010 SantaFE! Everyone is very friendly, helpful and great at their job!
Making appointment to have car serviced is great..they work around your schedule. They also will contact/talk to you about whatever they find that may need to be done. Always on time and do a wonderful job! Everyone is so friendly!
Recommended
THERESA L B. from Superior Hyundai responded on 06/22/2021 11:02 AM

Thank you for the outstanding survey ! We appreciate your continued loyalty to our dealership and our staff ! We look foward to taking care of all your automotive needs soon !! 

Employees worked with
TB
THERESA L BAAS
Verified Customer
Talladega, AL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome service staff
Awesome group
Recommended
THERESA L B. from Superior Hyundai responded on 06/18/2021 07:06 AM

Thank you for the awesome 5 star review ! We appreciate your continued loyalty to our dealership and our personnel. If you have any questions or concerns give me a call at 256-236-7651

Employees worked with
TB
THERESA L BAAS
BP
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Byron P.
Talladega, AL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Very organized. Personal friendly.
Recommended
THERESA L B. from Superior Hyundai responded on 06/15/2021 05:35 AM

Thank you for the incredible 5 star review !!! I'm so happy we achieved our goal of 5 stars ! Please do not hesitate to give us a call if you have any questions or concerns !!

Employees worked with
TB
THERESA L BAAS
Verified Customer
Oxford, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Business as Usual
Superior Hyundai Service Dept continues to deliver on service. I was in for my regularly scheduled maintenance. I was met at my car and greeted friendly by name.
Recommended
James R J. from Superior Hyundai responded on 06/11/2021 11:30 AM

Thank you for your feedback from your previous service visit so that we could reach your expectations going forward. I am glad to know that the advisor greeted you by name and you had a 5 star visit. Have a great weekend!

Ryan Johnson
Service Director

Employees worked with
TB
THERESA L BAAS
GJ
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Gary J.
Anniston, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Reliable service by professional staff
Service procedures are professionally scheduled and performed on-time and correctly. When a mistake is made they “make it right” to the customers’ satisfaction.
Recommended
THERESA L B. from Superior Hyundai responded on 06/03/2021 05:36 AM

Thank you for the incredible 5 star survey ! We appreciate your continued loyalty to our dealership and our dealership perosonell. Please give us a call if you have any questions or concerns and we look forward to seeing you again soon ! 

Employees worked with
TB
THERESA L BAAS
MK
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Mark K.
Anniston, AL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good and friendly
Good service friendly people
Recommended
THERESA L B. from Superior Hyundai responded on 06/03/2021 05:38 AM

Thank you for the wonderful 5 star review ! We always strive to achieve 5 star ! We look forward to servicing your vehicle again soon !!!

Employees worked with
TB
THERESA L BAAS
Verified Customer
Pell City, AL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Easy to make appointment...service personnel very helpful...car wash a plus
Recommended
THERESA L B. from Superior Hyundai responded on 05/31/2021 12:28 PM

Thank you for the 5 star survey ! It is always our goal to provide 5 star service ! I apologize for the inconvience in the ladies restroom ! We try to make sure there is always amentities available to the customer ! Thank you again for the 5 star and we will make sure we have amentities available from now on! 

Employees worked with
TB
THERESA L BAAS
MS
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Margie S.
Riverside, AL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Love my 2021 Tuscan!
First I love Hyundai line of Vehicles.
Second, I love Superior Hyundai in Anniston.
Their sales are not high-pressured, but are available to answer all your questions.
Their service staff are excellent and strive to not only meet your service needs, but exceed them.
Recommended
THERESA L B. from Superior Hyundai responded on 05/13/2021 05:27 AM

Thank you for the outstanding 5 star review ! I am pleased that we achieved our goal of 5 star service ! If there is anything we can assist you with please let me know ! We hope to see you again soon ! 

Employees worked with
TB
THERESA L BAAS
TR
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Thomas R.
Anniston, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
There’s only one place to get great service.
I have vehicles by two other manufacturers, and I have tried their service departments respectively. Each time I take them their own vehicle, there is either a problem getting the parts or an outrageous cost associated with the repair. The only thing I’ve learned is great service is where you find it and that place for me is Superior Hyundai. The only way I take my vehicles elsewhere is that Superior’s service department tells me I have to. It is then that I prepare myself for disappointment or a inflated bill or quite possibly both. The Superior parts department and the service department are simply the best, but don’t take my word for it, see for yourself.
Recommended
THERESA L B. from Superior Hyundai responded on 04/21/2021 12:07 PM

Thank you for your 5 star review ! It is our goal to provide each and every customer with their own unique experience with us ! We appreciate your business and this survey means the world to each and every one of us ! Thank you so much !!!

Employees worked with
TB
THERESA L BAAS
Verified Customer
Heflin, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people!!
The people are wonderful!! They work with you and try to help!! The car wash is great too
Recommended
THERESA L B. from Superior Hyundai responded on 04/15/2021 08:49 AM

Thank you for the 5 star review! It is always our goal to provide 5 star service. We look forward to seeing you again soon for your automotive needs ! 

Employees worked with
TB
THERESA L BAAS
Verified Customer
Edwardsville, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
verified customer Verified Customer
Category: Service
Service and courtesy.
They set appt. Asap and double check to make sure what u r bringing car in for is necessary.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2021
Service Type: Maintenance
Category: Service
Overall good service.
They are more conchenenious than most repair places I've been to.
Recommended
THERESA L B. from Superior Hyundai responded on 04/08/2021 11:49 AM

Thank you for taking the time to fill out our survey. It is our goal to provide 5 star service. We always want to make sure that repairs and maintinience work gets done in a timely manner, but we also want to insure that the work is completed properly ! I will be contacting you shortly to discuss your concerns with you !  Thank you !

Employees worked with
TB
THERESA L BAAS
LS
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Ladonna S.
Anniston, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very nice employes in the service dept. They take great care of my car and its so clean when they return it to me
The service dept is great!! Always to nice to me
Recommended
JOHN V M. from Superior Hyundai responded on 12/21/2020 11:13 AM

Thank you for giving us the opportunity to provide your automotive needs.  It really makes us feel proud to know our customers feel about us as you do.  However, I must admit, our job is a lot easier when we are servicing wonderful guests.  We truly appreciate the great rating and very nice comments.  It always a pleasure to take care of your vehicle and we look forward to seeing you again real soon!

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
BD
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Betty D.
Riverside, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best customer service place
Great experience, pleasant staff
Recommended
JOHN V M. from Superior Hyundai responded on 12/21/2020 06:00 AM

Thank you for giving us the opportunity to provide your automotive needs.  We consider this a privilege and want to provide the very best service possible.  We appreciate the great rating and nice comments.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
BM
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Bobby M.
Piedmont, AL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
My kind of business
The dealership lives up to it’s name. Superior
Recommended
JOHN V M. from Superior Hyundai responded on 12/10/2020 07:20 AM

Wow!  Music to our ears!  We love it when our owners are happy!  We are extremely thankful you've given us the opportunity to provide your automotive needs.  Thank you for the great rating and heartfelt appreciation for the wonderful comments.  We look forward to and are eager to assist you again in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
Verified Customer
Pell City, AL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome
In and out quickly, honest and reliable service department
Recommended
JOHN V M. from Superior Hyundai responded on 12/03/2020 08:13 AM

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our intent to provide 5-Star service to all our guests during each and every visit.  We apologize if we failed to do so during this visit.  We appreciate the comments and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
TB
THERESA L BAAS
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