THERESA L BAAS

I apologie we did not achieve our goal of 5 stars. My service manager will be reaching out to you shortly to discuss your concerns 

I apologize that i did not achieve my goal of 5 stars I will be reaching out to you shortly to discuss your concerns with you 

I apologize for the inconvienience of time. The service director will be reaching out to you this morning to discuss your issues with you !

It is always our intent to provide 5-Star quality service for each and every guest on each and every visit.  We shop other automotive service providers, including dealerships, regularly, to make sure our services are priced competively.  I contacted 2 dealerships to shop the services provided to you and found our prices were over $10 less than one and $18 less than the other.  I contacted an independent provider and found we were $10 less and, considering we use Hyundai original equipment parts, that says a lot about our pricing. 

Please note, in addition to any oil & filter change with a free multipoint inspection, you received a tire rotation, free brake inspection, an engine air filter and an air-conditioning cabin air filter. 

I hope this provides some explanation on our pricing and you can see the value of these services. 

It is our hope you will reconsider your rating and will rescore your survey.  We look forward to assisting you in the future.

It was our hope you may have shopped our prices with other facilities and after seeing we are very competitive, will rescore our survey that was sent back to you.  We always desire to provide 5-Star service and hope to assist you in the future.

Thank you for your feedback.  I'm glad we were able to resolve the issue you described.  We appreciate the opportunity to service your Hyundai and look forward to doing so in the future.

I have sent a private email to our valued guest.  We are working to resolve any issue they may have.

Im sorry we didnt reach our goal of 5 stars. I am sending you a free oil change to make up for it. If you have any suggestions for us please give us a call at 256-236-7651.

We apologize for the mix up. There was an oil additive added to yours. We're going to send you a free oil change to make up for the mistake. I would like to send you a rescore. We're just not accustomed to getting low scores. Again we apologize. We hope the oil change makes up for it. Thank you.

Thank you for your rescore Any problems or concerns please don't hesitate to call. Thanks again

Tim Bowden
Service Manager
256.236.7651

Thanks again.

Thank you so much for the rescore and we look forward to seeing you at your next oil change! 

Im sorry we did not achieve our goal of 5 stars. I will be reaching out to you shortly to discuss your concerns. 

I apologize we did not achieve our goal of 5 stars. My service manager will be reachin gout to you shortly 

Thank you for taking the time to fill out our survey. It is our goal to provide 5 star service. We always want to make sure that repairs and maintinience work gets done in a timely manner, but we also want to insure that the work is completed properly ! I will be contacting you shortly to discuss your concerns with you !  Thank you !

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our intent to provide 5-Star service to all our guests during each and every visit.  We apologize if we failed to do so during this visit.  We appreciate the comments and look forward to assisting you in the future.

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our goal to provide 5-Star service to every guest on every visit.  We appreciate your feedback.  Unfortunately, as cost of services increase, it is necessary to increase our prices, as well.  We shop and compare our services against other dealers and independent repair facilities continuosly to remain competitive.  We have factory trained technicians and Hyundai authorized parts, so the service we provide is only available at authorized Hyundai dealers.  I hope this explains the advantage of servicing your vehicle at our dealership and look forward to assisting you in the future.

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our goal to provide 5-Star service to all our guests.  Any feedback or suggestions to help us receive a 5-Star rating on your next visit is welcome.  We look forward to assisting you in the future.

Thank you for choosing Superior Hyundai for your automotive services.  Our goal is to provide 5-Star service and earn a 5-Star rating on each visit.  Unfortunately, it appears we failed to do so.  Any suggestions or feedback is welcome to assist us to reach this goal is appreciated.

Thank you for choosing Superior Automotive for your automotive needs.  Our goal is to provide all our guests with a 5-Star experience during each and every visit.  Any feedback you can provide is welcomed to achieve this goal.  We look forward to assisting you in the future.

Thank you for choosing Superior Hyundai for your automotive needs.  We appreciate the rating and nice comments.  It is our goal to always provide 5-Star Service and welcome any suggestions to earn a 5-Star rating during future visits.  We are eager and look forward to assisting you again.