TYLER B CHATTERTON

Thank you for taking the time to review our service department. I’m sorry you did not have a 

terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Thank you for taking the time to review our service department. I’m sorry you did not have a 

terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Hi Tommy, 
Thank you for taking the time to review our service department.  We so appreciate the five star review, but we're sorry that we made a mistake and lost your trust.  If you do decide to come back to Murdock in the future, we will do our best to take better care of your vehicle.  We so appreciate your business and your honest feedback.
-Shawn Miller, Service Manager

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Dear Guest,

I am very sorry to hear about your recent experience. Our goal is to always help you as a customer. I apologize that your experience was not up to our standards. I would like to hear more about your experience and see how we can make things right for you. Please look for communication from me or one of my assistant service managers very soon. Thank you for your feedback.

Shawn Miller, Service Manager

Vicki,
I am sorry your recent visit was less than you expected.  It sounds like it was less than we expect of ourselves too.  Please allow one of our service advisors to contact you in the next few days to get details of your visit that we can use to train and improve our departmentas well as to find out what we can do to make it right for you.  We value your business and hope to have the chance to help you care for your vehicle again.
--Shawn Miller
Service Manager

I'm very sorry about your experience. We strive to be a 5 star service department and I would appreciate hearing more about your experience to understand how we can make this right for you. Please look for communication from me soon.
Thanks
Shawn Miller (Service Manager)

Nicole,

I am very sorry once again to hear about your experience. I did reach out to you about your previous request but I never heard back. I can assure you that our service team is top of the line, and your experiences have been quite out of the ordinary. I do appreciate the feedback and I will continue to look into the issues that you experienced. I apologize once again, and I hope we can figure out some way to make this right for you. 

Shawn Miller, Service Manager

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager