I apologize that we were not able to deliver a 5 STAR experience for you on this service visit. I will reach out to you soon to discuss further.
Thank You,
Todd Kistler
Hi Nicole,
I'm very sorry your vehicle was returned to you like that. The person that handles my quality control and final vehicle inspection is on vacation, I take full responsibility. I will contact you today to get this resolved.
Thank you,
Casey Root
Service Manager
Dennis Hyundai
614-471-2900 ext 7301
I would like to apologize for your recent service visit. I am not sure how that could have happened but I am glad the staff took care os you right away. I spoke to Todd about the situation and he let me know it is cleaned up and he gave you a free oil change for the inconvenience. If there is anything else I can do for you please let me know.
I would like to apologize for your recent service visit. Unfortunately we have no control over the letters that are sent out for recalls, those come directly from Hyundai. I am disappointed that we did not communicate to you better on wha the recall was for. I looked it up and the recall on your car was for a computer update. These are done to make sure the computer in your vehicle is working at it's peak. It is just like updating the software in your computer to a newer version, there will be changes to optimize performance. If you have any other questions or anything else I can help you with please let me know. Also if you would like to contact Hyundai and make sure they have your correct information their number is 1-800-633-5151.
Thank again
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300
My name is Ryan Riedmaier and I am the service manager at Dennis Hyundai of Easton. I would like to apologize for your recent service experience. I know not all parts are perfect but I do understand how much of an inconvenience it is to have to return. I would like to offer you a no cost oil change to compensate you for your time. If this is acceptable just let me know. Thanks again for choosing Dennis.
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7301
Thank you for taking the time to respond to our survey! Our team appreciates it!
Thank You for the 5-STARS! Our team appreciates it!
Thank you for taking the time to respond to our survey! Our team appreciates it!
Thank you for taking the time to respond to our survey! Our team appreciates it!
Thank you very much for the kind words. We appreciate it!
Thank you vey much. We appreciate the kind words.
Thank you. Much appreciated!
Thank you for the 5-STAR review!
Thank You for the great review. Have a great Holiday Season!