TK

TODD KISTLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(375 reviews)
82

Verified Customer
Mansfield, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Service
Great follow up
I appreciate the quick follow up and taking care of my concerns.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/31/2020
Service Type: Maintenance
Category: Service
Long wait time
Long wait time
Recommended
TODD K. from Dennis Hyundai of Easton responded on 12/31/2020 11:27 AM

I apologize that we were not able to deliver a 5 STAR experience for you on this service visit. I will reach out to you soon to discuss further.

Thank You,
Todd Kistler

Employees worked with

NB
gravatar
Nicole B.
Whitehall, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
verified customer Verified Customer
Category: Service
Kudos to Customer Service!
I sincerely appreciated being reached out to about my concerns. The service manager made things right!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2018
Service Type: Repair
Category: Service
Maintenance care questionable
There should be more details made in the inside care of the vehicles when they are being left for service.
Recommended
Casey A R. from Dennis Hyundai of Easton responded on 12/20/2018 03:34 AM

Hi Nicole,

I'm very sorry your vehicle was returned to you like that. The person that handles my quality control and final vehicle inspection is on vacation, I take full responsibility. I will contact you today to get this resolved. 

Thank you,

Casey Root
Service Manager 
Dennis Hyundai
614-471-2900 ext 7301

Employees worked with

Verified Customer
Westerville, OH
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2017
verified customer Verified Customer
Category: Service
Second chance
Ok so we will chalk the first experience up as an oversight but I took my car back to Dennis for the column steering recall and after they replaced the coupler, I stop to get gas and my gas tank won't open. Also I found out my trunk latch doesn't work either. These worked perfectly fine before I took my car so it seems odd that they don't work after Dennis worked on my steering column. I will be calling first thing Monday to see what they have to say. They are not building confidence in this consumer at all.
Not Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/02/2017
Service Type: Repair
Category: Service
Neglectful
I did bring my car back the next business day and they cleaned my engine and topped the oil off but that was really inconvenient
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 05/03/2017 07:26 AM

I would like to apologize for your recent service visit. I am not sure how that could have happened but I am glad the staff took care os you right away. I spoke to Todd about the situation and he let me know it is cleaned up and he gave you a free oil change for the inconvenience. If there is anything else I can do for you please let me know.

Employees worked with

Verified Customer
Columbus, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
verified customer Verified Customer
Category: Service
Customer service
Reached out quickly to resolve concerns, which was much appreciated.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/16/2017
Service Type: Repair
Category: Service
Usually great
Had a recall on my car and was never contacted. They informed me only when i came in for an oil change and never fully explained what the repair was.
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 04/17/2017 02:16 PM

I would like to apologize for your recent service visit. Unfortunately we have no control over the letters that are sent out for recalls, those come directly from Hyundai. I am disappointed that we did not communicate to you better on wha the recall was for. I looked it up and the recall on your car was for a computer update. These are done to make sure the computer in your vehicle is working at it's peak. It is just like updating the software in your computer to a newer version, there will be changes to optimize performance. If you have any other questions or anything else I can help you with please let me know. Also if you would like to contact Hyundai and make sure they have your correct information their number is 1-800-633-5151.

Thank again
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

Employees worked with

Verified Customer
Columbus, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2017
verified customer Verified Customer
Category: Service
Thank you!
You all continue to be my only service stop for my 2009 Veracruz!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/08/2017
Service Type: Maintenance
Category: Service
Service made right despite a non-working headlight replacement
Service guys take good care of you ... and are friendly and helpful.
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 01/10/2017 04:00 AM

My name is Ryan Riedmaier and I am the service manager at Dennis Hyundai of Easton. I would like to apologize for your recent service experience. I know not all parts are perfect but I do understand how much of an inconvenience it is to have to return. I would like to offer you a no cost oil change to compensate you for your time. If this is acceptable just let me know. Thanks again for choosing Dennis.

Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7301

Employees worked with

JR
gravatar
Jeffrey R.
Westerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Thanks for Great Service
Have been getting great service at Dennis on Morse Road for about 30 years. Always honest and excellent quality!
Employees worked with

BM
gravatar
Barbara M.
Westerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Body shop
Body shop did an excellent job on my Kona.
Employees worked with

MB
gravatar
Michael B.
Mansfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A++++++
Great service and staff!!
Recommended
Employees worked with

SW
gravatar
Scott W.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service
Recommended
TODD K. from Dennis Hyundai of Easton responded on 03/24/2021 04:44 AM

Thank you for taking the time to respond to our survey!  Our team appreciates it!

Employees worked with

Verified Customer
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great!
Covenient location; knowledgeable from person who answers phone to service tech.
Recommended
TODD K. from Dennis Hyundai of Easton responded on 03/04/2021 03:48 AM

Thank You for the 5-STARS! Our team appreciates it!

Employees worked with

Verified Customer
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Could use better waiting area but good service
Recommended
TODD K. from Dennis Hyundai of Easton responded on 01/13/2021 03:47 AM

Thank you for taking the time to respond to our survey!  Our team appreciates it!

Employees worked with

MC
gravatar
Melonie C.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Satisfied Customer
Exceeded all service expectations. Always a pleasant experience.
Recommended
TODD K. from Dennis Hyundai of Easton responded on 01/13/2021 03:47 AM

Thank you for taking the time to respond to our survey!  Our team appreciates it!

Employees worked with

Verified Customer
Mansfield, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Service
Great follow up
I appreciate the quick follow up and taking care of my concerns.
Recommended
Employees worked with

LB
gravatar
Lloyd B.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2014 santa fe sport
they always take very good care of what is needed and inform what services are coming up
Recommended
Employees worked with

KR
gravatar
Krystal R.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Great service, great customer service, I mean what can I say service was excellent the 3 times I have gone for some kind of service. I love it!!!
Recommended
TODD K. from Dennis Hyundai of Easton responded on 09/20/2020 03:56 AM

Thank you very much for the kind words. We appreciate it!

Employees worked with

JF
gravatar
Janet F.
Sunbury, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service and friendly
Very nice customer service
Recommended
TODD K. from Dennis Hyundai of Easton responded on 07/30/2020 03:39 AM

Thank you vey much. We appreciate the kind words.

Employees worked with

MB
gravatar
Michael B.
Mansfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A+++++++
Great service and staff!
Recommended
Employees worked with

Verified Customer
Westerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My go-to customer-centric automobile dealership
Todd my service advisor is very comprehensive very understanding and thorough at his job and he'll walk through any hoops to ensure that my service is done right Dennis is a progressive dealership. With cutting-edge technology.
Not Recommended
TODD K. from Dennis Hyundai of Easton responded on 11/27/2019 12:20 PM

Thank you. Much appreciated! 

Employees worked with

Verified Customer
Reynoldsburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
good service
I received good service each time I have taken my car in. Plus they washed my car each time.
Recommended
TODD K. from Dennis Hyundai of Easton responded on 11/26/2019 04:06 AM

Thank you for the 5-STAR review!

Employees worked with

RP
gravatar
Raymond P.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Todd & Company Great Team!
I've been dealing with Hyundai now for about 15 years or more. Feel really comfortable with these good people working on my vehicle and a service writer named Todd and company. Keep up the good work. Happy Holidays From Raymond and family.
Recommended
TODD K. from Dennis Hyundai of Easton responded on 11/22/2019 05:21 AM

Thank You for the great review. Have a great Holiday Season!

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.