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SureCritic / Hyundai Dealer / Dennis Hyundai of Easton / TODD KISTLER
TK

TODD KISTLER

Dennis Hyundai of Easton
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(375 reviews)
82

Reviews of TODD KISTLER

Verified Customer
Westerville, OH
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My go-to customer-centric automobile dealership
Todd my service advisor is very comprehensive very understanding and thorough at his job and he'll walk through any hoops to ensure that my service is done right Dennis is a progressive dealership. With cutting-edge technology.
Not Recommended
TODD K. from Dennis Hyundai of Easton responded on 11/27/2019 12:20 PM

Thank you. Much appreciated! 

Employees worked with
TK
TODD KISTLER
DS
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Deidre S.
Columbus, OH
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good communication, timely
They were quick to respond and completed work in a timely manner. The overall cost of repairs was very high. I could’ve had it done cheaper with my local mechanic.
Not Recommended
Employees worked with
TK
TODD KISTLER
Verified Customer
Twinsburg, OH
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very nice but no carwash
Everyone I spoke to was very nice, I was surprised that they did not wash my car when they were done.
Not Recommended
Casey A R. from Dennis Hyundai of Easton responded on 06/22/2018 09:03 AM

We always appreciate positive feedback from our customers. The car wash is coming!!!

Employees worked with
TK
TODD KISTLER
Verified Customer
Westerville, OH
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Not reliable
Have taken the car twice for recall stuff only and have had to bring the car back because the service tech was negligent and caused other problems
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/09/2017 10:30 AM

Thank you for speaking with me. I hope that everything is now working as it should. Please let me know if there are any other issues or if you need anything in the future do not hesitate to call me directly.

Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

Employees worked with
TK
TODD KISTLER
AC
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Amanda C.
Columbus, OH
2010 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/05/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Incomplete Work
My car had the 60000 mile service recently. The belts were not properly installed and still make a noise that did not happen prior to the service. As a result my battery was drained and I required a jump the next morning. David F.
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/06/2017 03:52 AM

I would like to apologize for your recent service visit. I would like to look at the vehicle again and go over it and find out why the squeaking noise is there and fix it for you. Let me know when is most convenient for you and we will take care of any issues there are. Please contact me at your earliest convenience.

Thank you
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

Employees worked with
TK
TODD KISTLER
Verified Customer
Westerville, OH
2011 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2017
verified customer Verified Customer
Category: Service
Second chance
Ok so we will chalk the first experience up as an oversight but I took my car back to Dennis for the column steering recall and after they replaced the coupler, I stop to get gas and my gas tank won't open. Also I found out my trunk latch doesn't work either. These worked perfectly fine before I took my car so it seems odd that they don't work after Dennis worked on my steering column. I will be calling first thing Monday to see what they have to say. They are not building confidence in this consumer at all.
Not Recommended
Employees worked with
TK
TODD KISTLER
Verified Customer
Westerville, OH
2011 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2017
verified customer Verified Customer
Category: Service
Second chance
Ok so we will chalk the first experience up as an oversight but I took my car back to Dennis for the column steering recall and after they replaced the coupler, I stop to get gas and my gas tank won't open. Also I found out my trunk latch doesn't work either. These worked perfectly fine before I took my car so it seems odd that they don't work after Dennis worked on my steering column. I will be calling first thing Monday to see what they have to say. They are not building confidence in this consumer at all.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/02/2017
Service Type: Repair
Category: Service
Neglectful
I did bring my car back the next business day and they cleaned my engine and topped the oil off but that was really inconvenient
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 05/03/2017 07:26 AM

I would like to apologize for your recent service visit. I am not sure how that could have happened but I am glad the staff took care os you right away. I spoke to Todd about the situation and he let me know it is cleaned up and he gave you a free oil change for the inconvenience. If there is anything else I can do for you please let me know.

Employees worked with
TK
TODD KISTLER
SW
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Sherika W.
Columbus, OH
2015 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/12/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Blah
I just brought my car in 2015 brand new off the lot so far I have had regular issues with it. I will not buy another Hyundai I do not think that they are good cars. On top of that they have not been able to resolve my issue
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 04/12/2017 08:18 AM

Hello my name is Ryan Riedmaier and I am the Service Manager. I am sorry to hear that your vehicle has not lived up to your expectations. I would like to help restore your confidence in your vehicle and Hyundai by assisting you with whatever issue you are still experiencing. Please feel free to contact me at your convenience and I will do whatever I can to help you. Thanks again for choosing Dennis Hyundai.

Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

Employees worked with
TK
TODD KISTLER
AT
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Amanda T.
Columbus, OH
2010 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/23/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
.
I had my car towed in because it wouldn't start. I was told that this was because my visor was creating a drain on the battery because it wasn't connected. The visor was fixed for $306 and I was reassured that the battery was just fine. I was told that the battery was tested and could hold a charge. The following day my car wouldn't start again. I took the car back to the dealership after I paid for a jumpstart. This time, I was told that it must be the battery and since I got the battery in July at Walmart, I should take it there because it could be covered under their warranty. So I left, according to your advice and went elsewhere and probably will do so in the future.
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 02/24/2017 09:57 AM

I would like to apologize for your recent service visit. It is always our intention to fix cars without needing a return visit. I certainly understand your frustration. I am not sure why your battery tested ok if was not. I hope that the battery was still under warranty and you are not experiencing any other issues. If not please let me know and I will help you any way I can.

Thank you,
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

Employees worked with
TK
TODD KISTLER
AS
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Amanda S.
Columbus, OH
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Horrible Service-Not Completed!
I was supposed to receive a brake and tire inspection with my "Works" package, as well as a top off of my tire pressure. The next day I took my car for a second opinion when it was making a noise it hadn't been making prior to my service at Dennis Hyundai. A close, close family friend took a look and informed me I needed 2 new tires as well as new brakes. I was furious. On top of that, my tire pressure had not been topped off. I called to complain and was told if I decided to bring my car back for the next service I should demand it for free....but that that particular employee always does a good job. He made it sound like it wasn't a big deal that I paid for a service I did not receive. Very unprofessional!!!
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 12/07/2016 01:53 PM

Dear Amanda,

I would like to apologize for your recent service visit. I would love the opportunity to discuss it with you further. Please contact me at your earliest convenience at (614)471-2900 ext 7301. I would also like to offer to you to bring the vehicle back in so I can inspect it personally and I will certainly provide any needed services that we missed at no labor charge to you. I look forward to hearing from you and correcting the situation to your satisfaction.

Thank you,
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7301

Employees worked with
TK
TODD KISTLER
BW
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BRIAN W.
Delaware, OH
2013 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/06/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Expensive, bogus upsell, long wait
They charge $25 for tire rotation, and if you want them balanced it's $70. I overheard them attempt an upsell of a bogus "caliper cleaning" to a woman, which makes me question their tactics. I didn't have a great buying experience either and would recommend going elsewhere.
Not Recommended
Aaron R C. from Dennis Hyundai of Easton responded on 07/25/2013 11:19 AM
I'm sorry you have had a poor experience at Dennis Hyundai. Dennis regularly price checks the market and is confident the pricing is competitive, in fact our Synthetic Bled Oil change is less than what others are charging for a Conventional Oil Change. Dennis also offers a lifetime free rotation program. A Brake Service is recommended every 15,000 miles and is certainly not a "bogus" service. This service helps assure maximum brake Brake Pad and Rotor life and saves customers costly unnecessary repairs due to uneven brake wear. Hyundai recommends owners preform this service regardless of their gender. Please refer to the following link to learn more about this service and many other services Dennis provides. www.dennisservice.com/resources/video-library/ds-brake-service/
Employees worked with
TK
TODD KISTLER
MB
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Michael B.
Mansfield, OH
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A++++++
Great service and staff!!
Recommended
Employees worked with
TK
TODD KISTLER
SW
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Scott W.
Columbus, OH
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service
Recommended
TODD K. from Dennis Hyundai of Easton responded on 03/24/2021 04:44 AM

Thank you for taking the time to respond to our survey!  Our team appreciates it!

Employees worked with
TK
TODD KISTLER
Verified Customer
Columbus, OH
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great!
Covenient location; knowledgeable from person who answers phone to service tech.
Recommended
TODD K. from Dennis Hyundai of Easton responded on 03/04/2021 03:48 AM

Thank You for the 5-STARS! Our team appreciates it!

Employees worked with
TK
TODD KISTLER
Verified Customer
Columbus, OH
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Could use better waiting area but good service
Recommended
TODD K. from Dennis Hyundai of Easton responded on 01/13/2021 03:47 AM

Thank you for taking the time to respond to our survey!  Our team appreciates it!

Employees worked with
TK
TODD KISTLER
MC
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Melonie C.
Columbus, OH
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Satisfied Customer
Exceeded all service expectations. Always a pleasant experience.
Recommended
TODD K. from Dennis Hyundai of Easton responded on 01/13/2021 03:47 AM

Thank you for taking the time to respond to our survey!  Our team appreciates it!

Employees worked with
TK
TODD KISTLER
Verified Customer
Mansfield, OH
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Service
Great follow up
I appreciate the quick follow up and taking care of my concerns.
Recommended
Employees worked with
TK
TODD KISTLER
Verified Customer
Mansfield, OH
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Service
Great follow up
I appreciate the quick follow up and taking care of my concerns.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/31/2020
Service Type: Maintenance
Category: Service
Long wait time
Long wait time
Recommended
TODD K. from Dennis Hyundai of Easton responded on 12/31/2020 11:27 AM

I apologize that we were not able to deliver a 5 STAR experience for you on this service visit. I will reach out to you soon to discuss further.

Thank You,
Todd Kistler

Employees worked with
TK
TODD KISTLER
LB
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Lloyd B.
Columbus, OH
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2014 santa fe sport
they always take very good care of what is needed and inform what services are coming up
Recommended
Employees worked with
TK
TODD KISTLER
KR
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Krystal R.
Columbus, OH
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Great service, great customer service, I mean what can I say service was excellent the 3 times I have gone for some kind of service. I love it!!!
Recommended
TODD K. from Dennis Hyundai of Easton responded on 09/20/2020 03:56 AM

Thank you very much for the kind words. We appreciate it!

Employees worked with
TK
TODD KISTLER
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