TRAVIS KUHN

Please contact me.

Thank you for taking the time to speak to me today. I will be in touch when the parts arrive and get the vehicle repaired for you. 

Hi Diana,

Thank you so much for taking the time to speak with me today. I greatly appreciate your feedback and would again like to apologize for the inconveniences caused to you during your last visit with us. As we spoke about, the parts for your steering column will be in the shop on November 14, 2021. Your appointment is set for Thursday, December 2, 2021 at 10:00am. Your advisor will facilitate the installation of the steering column remedy, the inspection of your tires, and the inspection of your transmission during this appointment.

We are very grateful for your patience and again appreciate your willingness to let us make this right for you. We look forward to seeing you and do hope that you'll choose Temecula Hyundai for your service needs in the future.

Our Sincerest Thanks,

Peyton Katz
BDC Agent, Temecula Hyundai Service
pkatz@temeculahyundai.com

I am sorry to hear about this situation you had about the features on your vehicle that is different than other vehicles. I understand this is a concern with the vehicle and it's functions and not our service department. This survey is based on the service department and our ability to take care of your needs. I know we can't change the functionality of the vehicle and for that I am very sorry. I hope that we can continue to take car of your service needs In the future. 

Mr. Parker. 

I am so sorry to hear about your experience with us on your last visit. I called and got in touch with your wife and I was advised to call you later tonight or on Thursday. I will get back in touch within the next couple days so we can chat for a little. Thank you for the feedback as I am looking into this matter. 

Tracy, I am so sorry to hear about the last couple services with us. I will be back in town tomorrow and I will reach out to you and see what I can do to fix your concern. I know you have been a long time customer and I would like to do anything in my power to fix this on one last visit. Thank you for your business for the last couple of years and I hope we can fix this and make it right. 

I am very sorry for the issues on your last visit. We will contact you soon to see what we can do to make up for the service visit. 

I do greatly appreciate the feedback. I will be looking into this situation and getting back to you on Monday. Please feel free to contact me via email if you wish to see about how we can resolve this situation. 

Mr. Eberhardt,

            I am so sorry you feel this way about our establishment. I spoke to you at the last visit and I believe that I was very sincere with my apology. If you were looking for some kind of compensation I wish we would have had that conversation while you were here. We normally don't order/ replace after-market equipment but in this case because of the unfortunate accident we had to order parts from a vendor and the service advisor was not made aware that the parts arrived. It is absolutely no excuse in any which way and hope that we can regain your trust in our dealership and continue to service your sons car in the future. I know at times mistakes are made and my technician feel very bad about the situation. Unfortunately he is no longer employed here and for that I'm sure nothing like this will happen in the future. The fact that the running board was damaged on the second time was out of our control. We have corrected the issues and hope we can wipe the slate clean and start our relationship all over again. Please feel free to contact me via email if I can help you in any which way. 

I am very sorry to hear about what had happened on your last service. Please feel free to contact me as soon as possible, I would like to find out what had happened. I will be in the office for the rest of the week 7-6 pm. The only way for us to grow as a company is to get the feedback from customer and figure out a way to correct the issue and put some process in place. Thanks and hope to hear from you soon. 

Please contact me so we can discuss in detail what I caan do to assist you.

Thank you for letting us know so we can have the chance to make this right for you.

We want to apologize to you first for the inconvenience we caused you.

Second we want to offer to come and pick up car and service it and then deliver it back to you.

Please contact Carlos Velasco our service manager to arrange for this to happen.

Thank you,

Good Morning Debra,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback, and would like to assure you that we take any negative experiences into serious consideration, so that we may learn and grow as a business. We strive to provide 5-Star Customer Service to every guest that visits Temecula Hyundai, and it is evident that in your case, we failed to do just that. 

As a result, I'd like to invite you to please contact me at your earliest convenience. I'd love an opportunity to gather as much information about your experience as possible. I can be reached either by e-mail or phone call, as provided below.

Thank you again for your feedback. We are grateful for your business and truly do value you as a member of hte Temecula Hyundai Family. 

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service
(951) 699 - 6807
pkatz@temeculahyundai.com

Mr Flores, 

       I am so very sorry to hear about the experience you have had with Hyundai and on your last service. I have tried to contact via telephone to see if you have a free moment to chat about your last service with us. Please feel free to contact me at your convenience when you have a free moment. 

Thank you Mr. Flores for giving me the time today and communicating the issues. We will be in contact.  Thank you!

Thank you for taking the time to speak with me today. Please feel freed to contact me in the fuutre to see if we can correct the wind noise issue. 

I am very sorry that the update on the GPS did not meet your standards. We as Temecula Hyundai are not the ones responsible for adding or taking things away from the updates performed. I also am sorry that the amenities are not up to par compared to Chevy next door. 

I am so very sorry for the inconvenience that has occurred with the check engine light coming back on. I have left a message and would like to chat on what we can do to assist  in this situation. I will try back again on Monday to see if we can help you out. Thank you for your time and I hope to speak to you soon.

I would like to apologize for the time taken on your last service. We will definitely try and be more attentive to your time in the future and get your vehicle in as soon as possible. At times we do get a delay in the vehicle that was being serviced prior to yours and it does take a bit longer to pull your vehicle in. Please let me know what I can do to help in the future. The survey is a direct reflection on Travis and his performance, I hope that we can resolve your concern and that we can have Travis earn a good 5 star review. 

I am so very sorry about the situation with the wash and the delay in time. I have had a conversation with the company that performs washes for us and they are fully aware of the situation and was told they will make sure it doesn't happen again. If there is anything I can do to assist you in the future please let me know. 

I am sorry about the time taken to service your vehicle. Please feel free to contact me directly if you have any concerns in the future. I will be having a conversation with my staff about the time taken for services.