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TRAVIS KUHN

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(584 reviews)
80

Verified Customer
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly service personnel.
Service personnel were very friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 01:35 PM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

DG
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David G.
Hemet, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
What a service depart should strive to be
Travis and the service team at Hyundai have taken care of my 2013 Sonata for over a year now and I couldn't be happier with their outstanding professionalism, respect and friendly attitudes all around. I'm happier with my Hyundai than Ibever expected to be and Temecula Hyundai helps me keep it that way. Thanks!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 09:10 AM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JK
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Jeffery K.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service Departure
Travis did it again. He was able to get me in and out without any hick ups. The whole staff was friendly and understanding.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 09:09 AM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

MP
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Michael P.
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
Service department were awesome
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/14/2021 10:23 AM

Thank you so much for the great 5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Temecula, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Appointment scheduling could improve
Best to make appointment by phone. Online is confusing and unreliable.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/07/2021 02:20 PM

I am so very sorry to hear about the difficult time you had making a on-line appointment. I have forwarded the survey to my I.T team so they can see if anything can be done with the on-line appointment system. Thank you for coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Murrieta, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customer Verified Customer
Category: Service
Acceptable Service.
Everything was performed as expected.
Recommended
Employees worked with

JT
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Jerry T.
Murrieta, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Staff is generally friendly and helpful
Honesty , Integrity , and honoring their product will be a continued success business model for Hyundai . Do not change, just keep creating and inventing vehicles that are price friendly and solid.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/24/2021 04:45 PM

Thank you for taking the time to fill out the survey. I will be in touch to see what we could have done better to earn us a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Unexpected service
My check engine light came on while in rush hour traffic and I immediately took it Temecula Hyundia service center. They checked it in, got me a rental car and finished my car sale the next day. The level of service provided was top-notch. What could have turned out to be an inconvenient occurrence was handled smoothly and I couldn’t be more grateful for the speed of service and the professional manner it was handled in. Thanks again Temecula Hyundia, the whole team did a superb job. I will definitely recommend them and be back in the future.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/22/2021 08:08 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

PD
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Patrica D.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Comfort and cleanliness
Shared with Mr Travis Kuhn, my disappointment with the workings of my 2010 Genesis, purchased 2016 with 60,000 mileage. I have received two (2) Smog Failure testing since ownership forcing me to return to the Dealership for correction. A new Battery was replaced by Dealership causing the WiFi/Bluetooth service to Fail...again repair not made to correct the problem. I would recommend your Service Dept to a friend with Caution.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/22/2021 08:08 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
AC Compressor Replacement
Provided a cost saving option and completed the repair quicker than quoted. Works like new.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/22/2021 08:07 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Murrieta, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customer Verified Customer
Category: Service
Acceptable Service.
Everything was performed as expected.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/01/2021
Service Type: Maintenance
Category: Service
Acceptable Service
Everything was performed as expected.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/01/2021 01:28 PM

Thank you for the feedback. We will be in touch to see what we could have done better on your last visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Amanda S. from Temecula Hyundai responded on 06/25/2021 10:37 AM

Mr. Scheire.  Thank you very much for spending your valued time with me on the phone. Thank you for expressing what needed to be fixed that last service. Have a wonderful day. 

Employees worked with

JK
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Jeffery K.
Fallbrook, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customer Verified Customer
Category: Service
Customer Service
Travis in the service department was totally flexible and was able to adjust to my schedule.
Recommended
Employees worked with

BF
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Bianca F.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Catalytic Crisis Averted :)
My Hyundai Accent was fine and one day had a check engine light on the dash. I had the code pulled and it was my catalytic converter! Thanks to my warranty I was able to get it replaced and not pay a fortune. Everything was smooth; getting my car into the shop and getting my rental took around 30 minutes TOTAL which was awesome!! I had my car back within 72 hours and it’s running smoothly again!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2021 02:34 PM

Thank you for the great review. Hope you have a fantastic day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Travis K., Service Advisor from Temecula Hyundai responded on 05/27/2021 11:40 AM

Thank you very much for the awesome 5 star review! Im glad we were able to meet your needs and get your vehicle fixed! Sorry about the key situation! see you next visit at Temecual Hyundai

Travis Kuhn
Service advisor
951-699-6807
Employees worked with

LA
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Linda A.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Temecula Hyundai love their service. Easy access pleasant staff
Prompt service , staff ,good service. Travis and Carlos are on top of things.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/25/2021 09:51 AM

Thank you for the perfect 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JK
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Jeffery K.
Fallbrook, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customer Verified Customer
Category: Service
Customer Service
Travis in the service department was totally flexible and was able to adjust to my schedule.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2021
Service Type: Repair
Category: Service
They took care of me
My Santa Fe broke down with my family on board and went into limp mode. I was able to schedule a tow truck and transportation for my family through Hyundai car care. They gave me a loaner vehicle until my Santa Fe was repaired. I was allowed to pick it up on my schedule. Even though it threw a kink in our plans, The dealership conformed to my schedule.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/21/2021 08:57 AM

Thank you for the feedback on your last visit with us. We appreciate you coming in to have your vehicle repaired at Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

MM
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Michael M.
Winchester, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customer Verified Customer
Category: Service
Ensuring Satisfaction
This is a dealership that is making sure things go correctly. They hear you out and provide good solutions.
Recommended
Employees worked with

EC
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Edward C.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Owner of a 2013 Sonata Hybred
Disappointed that Hyundai does not have a spare tire kit for my 2013 Sonata Hybrid?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/22/2021 11:27 AM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Service was good and they got me a loaner car while my SUV was being worked on. They were professional both service manager Travis and staff and the Rent a car gal was very nice
Recommended
TRAVIS N K. from Temecula Hyundai responded on 04/15/2021 08:52 AM

Thank you very much for the honest feedback and allowing us to work on your vehicle.  See you next visit. 

TRAVIS N K. from Temecula Hyundai responded on 04/15/2021 08:53 AM

Thank you very much for the honest feedback and allowing us to work on your vehicle. See you next visit. 

Employees worked with

JC
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Janet C.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service Department
I have serviced my car here for several years the scheduling is easy and the service tech’s are knowledgeable and my repairs are done timely
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 04/15/2021 09:10 AM

Thank you so much for your review of our Service Team.
We will continue to earn your business and loyalty to our Store.

Have a nice day!

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
TRAVIS N K. from Temecula Hyundai responded on 04/15/2021 09:11 AM

THANK YOU FOR THE AWESOME FEEDBACK!  WE WILL SEE YOU NEXT VISIT!

Employees worked with

PB
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Patricia B.
Lake Elsinore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Manager went above and beyond
Manager was rxcellent
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2021 11:01 AM

Thank you for the great 5 star review. We appreciate you coming in to service your vehicle with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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