Thank you again for the time on the phone today. I am really upset with the way that we made you feel. I am going to refund the money that you spent with us that day. I work so hard on trying to make every customer feel like a part of our family and we have really failed you. As I told you on the phone today, I have been here for 3 months and consider myself lucky to be a part of a great company like this. I will continue to work every day to make each and every experience for each customer a 5 star experience. I hope that at some point we will get the opportunity again to show you a 5 star experience. Your satisfaction is important to us. If you ever have any questions or need any help, please contact me directly.
thanks you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line : (636)244-5147
Thank you for taking the time to speak to Chris about your recent Service visit. I am very happy that he was able to resolve your concerns. Your 100% satisfaction is always our #1 goal.
Please reach out to me personally if you have any further concerns.
Thank you again.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Thank you for the five star survey!
Tyler RodriguezThank you for the amazing conversation over the phone! Thank you for coming to St. Charles Hyundai Service and we hope to see you very soon. Thanks!
Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Thank you for the great conversation over the phone! We hope to see you soon for your next service appointment with us here at St. Charles Hyundai!
Tyler RodriguezThank you for the great conversation over the phone! We appreciate your business with us here at St. Charles Hyundai!
Tyler RodriguezThank you for the great five star survey. We hope to see you soon!
Brad DeanThanks for the great five star survey!
Tyler RodriguezThank you for the 5 star review, we appreciate your business.
Thank you for the great five star survey! We hope to see you soon!
Tyler Rodriguez
If I return to Saint Charles Hyundai for a repair, I will first contact Josh for his assurance that I'll receive quality service. I would recommend them to a friend, only under the same conditions.