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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

KB
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Kelly B.
Whittier, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service people are fantastic! I'm always treated with dignity and kindness.
Overall my experiences at PHH have been good.
Not Recommended
Employees worked with
TL
TINO LOZANO
RS
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Roderick S.
West Covina, CA
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
verified customer Verified Customer
Category: Service
rude manager
The manager apologized for the incident described previously and has promised to restore some of the benefits that had been promised to me when I initially bought my vehicle.He also threw in a bonus for goodwill.I hope everything will be fine from now on although I have some doubts based on previous experience.I'm giving a qualified 5 star rating for now.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/30/2019
Service Type: Repair
Category: Service
rude manager
Took my car so they can replace engine for burning too much oil.Picked it up and check engine light was on and passenger rear view mirror was scraped.I was told I was a liar for daring to report the scrape,but finally ,the manager agreed to fix it by painting it over.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2019 02:03 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
verified customer Verified Customer
Category: Service
Service dept.
Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.
Not Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
verified customer Verified Customer
Category: Service
Service dept.
Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2019
Service Type: Maintenance
Category: Service
The service people are very helpful.
When I bought the car I was supposed to have bluelink. Free for 1 year ,but it was never connected to it. I went back and they did give me 5 months. I found that the salesman was very nice, but the closers were inpatient and very pushy. And I didnt expect to have problems so soon!
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2019 08:22 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for agreeing to re score.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:40 PM

Thank you for feeling out the survey, again.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Ontario, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Took forever to do oil change
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/25/2019 12:07 PM

 

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DA
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Dukgi A.
Brea, CA
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change was done causing the oil leak. Can anyone do better than this?
They suggested to do throttle body service for my Sonata with 23K miles.
What kind of engine Hyundai make if that is the job has to be done.

That service includes a free oil change and after having the service done, I found the oil leak is happening from the bottom of the engine.

What a great service it ts!
Not Recommended
Employees worked with
TL
TINO LOZANO
KN
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Kendall N.
Whittier, CA
2016 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change for Rip Van Winkle
I was willing and ready to pay for services but offered a "free" oil change for bringing my vehicle in for the 1st time to Puente Hills Hyundai. Once my car was checked in, the tech found a grocery list of items that needed service (only 55,000 miles) that were way overpriced. Then it took 3 hours to get my oil changed. A little excessive I'd say.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/10/2019 08:38 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
RH
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Rudy H.
Maywood, CA
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly personnel!!!
They are friendly, very informative and promptly. I had a great experience.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:08 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.
Have a happy, healthy new year!!


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Pomona, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customer Verified Customer
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progress. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Pomona, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customer Verified Customer
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progress. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2018
Service Type: Repair
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progres. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/05/2018 08:26 AM

    It’s unfortunate the service did not meet your expectations.  But I am glad to hear that at least Tino did a good job. Please call us if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 03:59 PM

Thank you for the re scoring. Tino appreciate you, too.^^
We will make sure to take care of you better next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
WB
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William B.
Whittier, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Puente Hills service
Great service all around!
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
El Monte, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service experience
Service advisor was outstanding and he helped me with all my service needs, I gave him a 5 stars. I was just disappointed to see no better sign in service still after years of suggestions. When I was there, there were 3 people there and more came after me and I had to track for myself that I am #4 in line. I didn’t really wanted to stay in the crowd but was afraid I would loose my turn. This issue can be simply solved if there is a sign in sheet inside and service rep can called out who is next based on sign in sheet. This is the main reason I didn’t give overall a 5 stars rating.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 02:40 PM

Thank you for taking the time to fill out our survey.
We also appreciate 5 stars.  Sign in sheet is good idea.  I will look into it.  Thank you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 03:56 PM

Now we have sign in sheet in place.  Your opinion matters!!  Thank you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
LR
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Lisa R.
South Gate, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
ORGANIZED FRIENDLY STAFF
VERY FAST SERVICE...
Recommended
Employees worked with
TL
TINO LOZANO
JL
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Jaeheun L.
Los Angeles, CA
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Service
Great Service
Great Service
Recommended
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
JL
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Jaeheun L.
Los Angeles, CA
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Service
Great Service
Great Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
Category: Service
Great Service
Great Service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/08/2021 03:37 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
LR
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Lisa R.
South Gate, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
FAST SERVICE
Very Professional
Great Customer service
Clean facitity
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
PD
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Pamela D.
Whittier, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!!
Every time we go in it is very professional service, and friendly!!
Recommended
Employees worked with
TL
TINO LOZANO
SH
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Suck H.
Cerritos, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent
excellent
Recommended
Employees worked with
TL
TINO LOZANO
KE
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Kevin E.
Hacienda Heights, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service work with good staff
I’ve always been quite satisfied with the service at Puente Hills Hyundai. They provide excellent service and generally take care of their customers.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/04/2021 03:02 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. 
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Brea, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fantastic service!!
Puente Hills Hyundai is the best best Hyundai location in southern California because of the friendly and knowledgeable staff!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/18/2021 03:33 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
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