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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

WB
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William B.
Whittier, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Puente Hills service
Great service all around!
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
El Monte, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service experience
Service advisor was outstanding and he helped me with all my service needs, I gave him a 5 stars. I was just disappointed to see no better sign in service still after years of suggestions. When I was there, there were 3 people there and more came after me and I had to track for myself that I am #4 in line. I didn’t really wanted to stay in the crowd but was afraid I would loose my turn. This issue can be simply solved if there is a sign in sheet inside and service rep can called out who is next based on sign in sheet. This is the main reason I didn’t give overall a 5 stars rating.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 02:40 PM

Thank you for taking the time to fill out our survey.
We also appreciate 5 stars.  Sign in sheet is good idea.  I will look into it.  Thank you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 03:56 PM

Now we have sign in sheet in place.  Your opinion matters!!  Thank you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
LR
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Lisa R.
South Gate, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
ORGANIZED FRIENDLY STAFF
VERY FAST SERVICE...
Recommended
Employees worked with
TL
TINO LOZANO
JL
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Jaeheun L.
Los Angeles, CA
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Service
Great Service
Great Service
Recommended
Employees worked with
TL
TINO LOZANO
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ROBERT BINKLEY
JL
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Jaeheun L.
Los Angeles, CA
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Service
Great Service
Great Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
Category: Service
Great Service
Great Service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/08/2021 03:37 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
LR
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Lisa R.
South Gate, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
FAST SERVICE
Very Professional
Great Customer service
Clean facitity
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
PD
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Pamela D.
Whittier, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!!
Every time we go in it is very professional service, and friendly!!
Recommended
Employees worked with
TL
TINO LOZANO
SH
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Suck H.
Cerritos, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent
excellent
Recommended
Employees worked with
TL
TINO LOZANO
KE
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Kevin E.
Hacienda Heights, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service work with good staff
I’ve always been quite satisfied with the service at Puente Hills Hyundai. They provide excellent service and generally take care of their customers.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/04/2021 03:02 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. 
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Brea, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fantastic service!!
Puente Hills Hyundai is the best best Hyundai location in southern California because of the friendly and knowledgeable staff!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/18/2021 03:33 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
VB
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Vince B.
West Covina, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Puente Hills Hyundai is Outstanding!
Puente Hills Hyundai is conviently located for me. I have been going to Puente Hills Hyundai for many years and they have never let me down. They tell me what I need to have done to my car, they give me an estimate and there is no pressure on getting service. The service department gives me great advice on how to maintain a well-running vehicle. I have been driving Hyundai brand vehicles over thirty years and I have never had a problem. I bought my most recent vehicle from Puente Hills Hyundai and this has been an all-encompassing experience for me to be able to have my car serviced by the same facility where I bought it. Trustworthy, reliable and friendly. That's what Puente Hills Hyundai has been for me. When you visit the service department, ask for Tino -- he's outstanding!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/18/2021 03:35 PM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JM
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Jose M.
Fontana, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
of all the dealers that we were none like you !! we are delighted
without hesitation I highly recommend it they are the best
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/18/2021 03:42 PM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and we also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Fullerton, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Car service
Excellent service
Recommended
Employees worked with
TL
TINO LOZANO
EL
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Elizabeth L.
Pomona, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Puente Hills Hyundai Service
Tiny is a good service advisor. I wouldn’t use every service service advisor. I wouldn’t use Jay or Jade.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/05/2021 04:23 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
VC
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Victoria C.
Hacienda Heights, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2020
verified customer Verified Customer
Category: Service
Dealership was very clean
I only had one complaint, and that was the waiting time to check my battery (3 hours), but I was told that when you go in for service, they check everything, so this makes me feel better.
Recommended
Employees worked with
TL
TINO LOZANO
VC
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Victoria C.
Hacienda Heights, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2020
verified customer Verified Customer
Category: Service
Dealership was very clean
I only had one complaint, and that was the waiting time to check my battery (3 hours), but I was told that when you go in for service, they check everything, so this makes me feel better.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/15/2020
Service Type: Repair
Category: Service
Very Clean
Nice clean dealership. Courtesy with customers.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/15/2020 11:50 AM

Thank you for filling out the review.  We also appreciate you to agree to re score.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JO
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Jennifer O.
La Puente, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Na
Na
Recommended
Employees worked with
TL
TINO LOZANO
RL
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Ruben L.
Baldwin Park, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick, Easy & Convenient
Hyundai La Puente Hills never lets me down. I usually go in for routine maintenance & I'm always treated with superb customer service. Tino in the service department makes certain that I am always happy when I leave. Thank you for making it quick, easy & convenient!
Recommended
Employees worked with
TL
TINO LOZANO
AG
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Alice G.
Rowland Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
PH Hyundai Service Team is there for you
If you have an appointment or not, PHHyundai Service Team is there for you. They make sure you are informed and are timely.
Recommended
Employees worked with
TL
TINO LOZANO
EA
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Edgar A.
South El Monte, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient & Courteous
I came in for a a standard oil change and replacement (under warranty coverage) for steering wheel control buttons. I was a little hesitant to go given the current conditions, but they took all necessary precautions to make the customer feel safe and get them taken care of in a timely fashion. This isn’t the closest dealer to me, but I continue coming back here because they’re worth the slightly further drive.
Recommended
Employees worked with
TL
TINO LOZANO
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