TUNDE O'CONNOR

 Thank you for sharing your service experience with us and our deepest apologies for any inconvenience this may have caused. We stand behind our work 100% and your consultant, Tunde has made a reservation to have this corrected. We take tremendous pride in exceeding our guest's expectations and will make sure we get this corrected for you.

 Thank you for letting us know you are still having issues with your Elantra and taking the time to speak with Tunde. We stand behind our products and will do everything possible to make sure your are safe and happy. We are committed to exceeding your expectations and we appreciate you allowing us to prove it. 

 Thank you for sharing your experience with us. Our sincere apologies again for the unexpected technical difficulties we were having during your service visit.

 Thank you for taking the time to share your service experience with us and brining this to our attention. Our sincere apologies for the uncharacteristic level of service you received this visit. Tunde, your service consultant will be following up with you.
 We are committed to exceeding your expectations.

 Thank you for taking the time to speak with Tunde and again our deepest apologies for the amount of time it took to complete your services.

I am  sorry for the inconvenience this issue has caused 
you. 
Tunde will be in touch with you

 Thank you for taking the time to speak with Tunde. Again, our sincere apologies for not being able to correct the design characteristic of the wiper blades. We have escalated this to our Hyundai Representative to make sure Hyundai is aware of your concerns. This survey is for how well Tunde tried to provide you with a 5 star experience and if she did everything she could do to assist you. Once again our apologies for not being able to correct this and if a repair is made available it will be our pleasure to complete it for you.

 Thank you for sharing your service experience with us and again my apologies for the wiper washer not working and any inconvenience this has caused you. As we discussed, it would be our pleasure to reinspect it for you and as we do have another part ordered for you, we could do both at the same time. Tunde, your service consultant will be following up with you.

Thank you for speaking with Tunde today. I hope Tunde was able to provide you with a 5 star service experience this visit as this survey does reflect her service personally. For your inconvenience we have  noted a credit to your account for 2 complimentary oil changes and a tank of fuel. We are committed to exceeding your expectations.

Thank you for sharing your experience with us. Our deepest apologies for the miscommunication with our technician. Thank you for speaking with us and allowing us to try and make up for any inconvenience we caused. We appreciate your understanding and will address this to make sure it doesn't happen again.

Thank you for taking the time to speak with Cheryl. Our sincere apologies for the part not coming in correctly and the inconvenience this has caused. Our parts manager has been made aware of this and has expedited the part needed. We appreciate you bringing this to our attention and allowing us to make it right for you. We value you and your time and once again our apologies for the inconvenience.

Thank you for taking the time to share your experience with us. Our sincere apologies for any inconvenience this may have caused you.  Tunde your Service Advisor will be reaching out to you in regards to the issue you had.

Sincerely,

Cheryl B.

 Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. Tunde, your service consultant will be following up with you shortly. 

Good Morning

I apologize for the the inconvenience and Tunde will be 
contacting you in regard to this issue 

Thank you for allowing us the opportunity to reinspect your Genesis and confirm our findings. We are committed to exceeding your expectations and sincerely appreciate your continued loyalty.

 Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you bringing this to our attention. Tunde, your service consultant will be following up with you.

 Thank you for sharing your service experience with us and bringing this to our attention. Our sincere apologies for the inconvenience this may have caused. We will be addressing this with our parts manager. Tunde, your service consultant  will be following up with you.

 Thank you for bringing this to our attention. Our sincere apologies for the non communication. We will make sure to take address our check in process as this is very uncharacteristic. Tunde will be following up with you. 


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th straight quarter.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

 Thank you for speaking with us and helping us better our processes. Happy Holidays from our family to yours.

Thank you for sharing your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We will be following up with you to see what went wrong and how we can improve to exceed your expectations.

Thank you for sharing your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We will be reaching out to you shortly and again we appreciate you for bringing this to our attention.

 Thank you for speaking with me today and allowing us the opportunity to improve our organization through your candid feedback. Our number 1 goal is customer satisfaction and I appreciate your assistance and hope to regain your confidence by achieving this goal.

 Thank you for sharing your service experience with us. Our sincere apologies for the wiper not cleaning well still. We will be reaching out to you to follow up and make sure we get this corrected.

Thank you for speaking with Tunde today and allowing us the chance to make this right.

Happy to hear we were able to get your windshield wiper issues corrected. Please let us know if there is ever an issue and it would be our pleasure to assist in making it right.

Thank you for sharing your experience with us. Our sincere apologies for the uncharacteristic level of service you received. I will be following up with you personally to see how we may improve.

 Thank you for sharing your service experience with us and bringing this to our attention. Our sincere apologies for the uncharacteristic level of service you received. We will make sure this lack of communication is addressed on our next meeting.