TUNDE O&#39;CONNOR

Verified Customer

East Palatka, FL

2018 Hyundai Santa Fe

11/16/2020

Service Type: Maintenance

Verified Customer

Category: Service

The service department is the slowest that I've experienced.

I take all my vehicles to their respective dealership. This is my second visit to this service department in St. Augustine. The service department is the slowest that I've experienced. I was there for almost two-hours for an oil change and tire rotation. I asked for only the outside of the car to be washed, leaving the inside untouched, informing the service representative that my wife had surgery and I was concerned about germs. I was informed that this was not possible because the service personnel that wash the vehicles are not used to only washing the outside of the vehicle; my only option was to opt out of the wash completely. Not sure why the service manager couldn't walk over to the washers and tell them not to clean the inside of the vehicle. The customer does not come first at this dealership.

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/17/2020 06:05 AM

Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. Tunde, your service consultant will be following up with you shortly.

Employees worked with

Verified Customer

Saint Augustine, FL

2016 Hyundai Tucson

07/22/2020

Service Type: Maintenance

Verified Customer

Category: Service

A disappointment!

Usually they are on top of sevice! This time I had my tires rotated and I felt like they they different check the tire pressures! They were all different psi settings! Also they omitted the little window sticker to inform me when I should return! It just makes me wonder if they are doing the service! I just saying!!

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/22/2020 07:55 AM

Thank you for sharing your service experience with us and for bringing this to our attention. Our apologies for any inconvenience this has caused. We will be addressing this with our team. We are committed to keeping you safe.

Employees worked with

Jeffrey P.

St. Augustine, FL

2016 Hyundai Genesis

05/09/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent customer service.

.....thorough and friendly, a pleasure to have my car serviced there!

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/11/2020 06:14 AM

We appreciate you taking the time to share your service experience with us and your kind comments. We are blessed to have such wonderful guests. We are committed to exceeding your expectations.

Employees worked with

Joseph F.

Palm Coast, FL

2015 Hyundai Sonata

02/18/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great Service, Friendly service

Great Service

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/18/2020 05:52 AM

Thank you for taking the time to share your service experience with us and kind words. We sincerely appreciate your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

Employees worked with

Randall O.

Saint Augustine, FL

2014 Hyundai Sonata

ReScore Review™

02/25/2020

Verified Customer

Category: Service

Good customer satisfaction

We had a few issues from my last visit ...

Good concern has corrected the issue

Recommended

Original Review

02/14/2020

Service Type: Maintenance

Category: Service

No report

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/14/2020 12:23 PM

Thank you for taking the time to share your service experience with us and your feedback. Our apologies for any miscommunication as it is never our intention. Our company values are to be upfront and transparent. We will be addressing the concerns regarding the complimentary service wash with our detail manager. Tunde will be following up with you shortly. We are committed to exceeding your expectations.

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/25/2020 06:58 AM

We sincerely appreciate you taking the time to speak with Tunde today. While we are not perfect, we always do our best to make sure we not only understand our weaknesses but how to correct them. We are committed to exceeding your expectations.

Employees worked with

Robert K.

Saint Augustine, FL

2019 Hyundai Santa Fe

08/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service and Sales are excellent

My wife and I are in our fourth Hyundai over the past 10 years. We have owned one Tiburon, and then three Santa Fe's during this time-frame. We have watched the models as they have changed each year and found our Hyundai's to be safe and reliable with no major problems during this time period.

Our sales experiences have always been great as we worked with Randy Selph on the purchase of each vehicle.

Our service appointments have always been handled professionally and in a timely manner.

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/01/2019 12:04 PM

We greatly appreciate you taking the time to share your service experience with us and your kind words. We are committed to exceeding your expectations.

Employees worked with

Jeffrey P.

St. Augustine, FL

2016 Hyundai Genesis

ReScore Review™

06/14/2019

Verified Customer

Category: Service

Fair is Fair

With regard to my recent 2 star review of your dealership, I want to thank Cheryl the service rep for contacting me. The dealerships concern is appreciated. I will be returning to the dealership next week to recheck the wear on my tires with the technician. Additionally a free alignment check will be performed. Hopefully, this will turn a very unsatisfying experience back to the 5 star dealership that I have been using for the past 2 1/2 years.

JP

Recommended

Original Review

06/12/2019

Service Type: Maintenance

Category: Service

Concerned

I have been in Florida for 2 1/2 years and have used your dealership faithfully to service my Genesis. I have given 5 star reviews each time.
However, I am very concerned about my last visit. I recently purchased new tires at a local establishment. I did not purchase at your dealership because the tires that were on my vehicle were not included in your most recent promotion. Upon completion of my oil change service the sales rep advised that I had substantial wear on my new tires (3,000 miles). The rep suggested doing an alignment on my Genesis. I explained that if alignment was necessary the establishment that sold me the tires would have recommended (they did not). I returned to the that establishment to advise what I had been told by Hyundai. They checked out my tires while I was there and showed me no wear. Now I am not sure whether Hyundai is trying to sell services not needed or the mechanic made a mistake. I will now have to wait and see what happens to the tires over time. But I can tell you this, I will now consider service somewhere else.

Not Recommended

CHERYL B. from Hyundai of St. Augustine responded on 06/12/2019 07:30 AM

Good Morning

I apologize for the the inconvenience and Tunde will be
contacting you in regard to this issue

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/19/2019 08:42 AM

Thank you for allowing us the opportunity to reinspect your Genesis and confirm our findings. We are committed to exceeding your expectations and sincerely appreciate your continued loyalty.

Employees worked with

Carrie M.

St. Augustine, FL

2011 Hyundai Sonata

06/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Long Time to Wait

I arrived to my appointment a couple of minutes early to find 6 cars ahead of me. I waited in line for 20 minutes before being checked in. I didn’t get my car back for another hour and 20 minutes. A nearly 2 hour oil change is excessive.

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2019 02:45 PM

Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you bringing this to our attention. Tunde, your service consultant will be following up with you.

Employees worked with

Verified Customer

Jacksonville Beach, FL

2017 Hyundai Veloster

06/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Terrible service with appointment

Too long for oil change with appointment

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/05/2019 03:02 PM

Thank you for sharing your experience with us. Our sincere apologies again for the unexpected technical difficulties we were having during your service visit.

Employees worked with

Kay L.

Saint Augustine, FL

2015 Hyundai Veloster

04/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great service

My car is running great. Thank you.

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/23/2019 02:42 PM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Happy to hear your car is running great.
We are committed to exceeding your expectations.

Employees worked with

Cory S.

St. Augustine, FL

2015 Hyundai Equus

04/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

long wait. very long wait

oil change should be 30minutes, especially with an appointment time. waited 2 plus hours

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/22/2019 07:21 AM

Thank you for sharing your service experience with us and our apologies for the uncharacteristic amount of time needed to complete your service. Tunde, your service consultant will be following up with you. We are committed to exceeding your expectations.

Employees worked with

Carol K.

Saint Augustine, FL

2014 Hyundai Santa Fe S

03/18/2019

Service Type: Repair

Verified Customer

Category: Service

Stand by your product!!!

FIX THE PROBLEM

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 05:21 AM

I am sorry for the inconvenience this issue has caused
you.
Tunde will be in touch with you

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 06:03 AM

Thank you for taking the time to speak with Tunde. Again, our sincere apologies for not being able to correct the design characteristic of the wiper blades. We have escalated this to our Hyundai Representative to make sure Hyundai is aware of your concerns. This survey is for how well Tunde tried to provide you with a 5 star experience and if she did everything she could do to assist you. Once again our apologies for not being able to correct this and if a repair is made available it will be our pleasure to complete it for you.

Employees worked with

Sheila C.

Ponte Vedra Beach, FL

2014 Hyundai Santa Fe S

ReScore Review™

02/13/2019

Verified Customer

Category: Service

Taking care of previous problems no fixed in virst fisit

This time I was really taken care by Tande and she was the one responsible for me to change my mind and go back to the Saint Augustine dealership. Her kindness and authentic way to show interest and fixing my car problem made the total difference. She gave me the care and service that the manager did not offer me before. Tande went above and beyond to fix my problems in a quick and convenient way!! Thanks to her I went back an be always talking my car there and looking for her!!

Recommended

Original Review

02/07/2019

Service Type: Repair

Category: Service

Problem NOT fixed

It is not the first time I take
My car for a service in this dealership and I got home having the same problem. At this time it was a Saturday afternoon when called back on Monday morning the manager did not even care to offer me an appointment for
that day. No customer care service at all. I am taking my car to another dealership. These was my second Hyundai vehicle bought in the Saint Augustine dealer, I am not using this dealer anymore and considering buying another brand vehicle on my next purchase due this situation.

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/08/2019 05:45 AM

Thank you for sharing your service experience with us and again my apologies for the wiper washer not working and any inconvenience this has caused you. As we discussed, it would be our pleasure to reinspect it for you and as we do have another part ordered for you, we could do both at the same time. Tunde, your service consultant will be following up with you.

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/12/2019 01:30 PM

Thank you for speaking with Tunde today. I hope Tunde was able to provide you with a 5 star service experience this visit as this survey does reflect her service personally. For your inconvenience we have noted a credit to your account for 2 complimentary oil changes and a tank of fuel. We are committed to exceeding your expectations.

Employees worked with

Martin A.

Jacksonville, FL

2013 Hyundai Equus

02/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

2013 Equus

Already explained

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/05/2019 02:26 PM

Thank you for sharing your service experience with us and bringing this to our attention. Our sincere apologies for the inconvenience this may have caused. We will be addressing this with our parts manager. Tunde, your service consultant will be following up with you.

Employees worked with

Millard S.

Jacksonville, FL

2013 Hyundai Azera

01/08/2019

Service Type: Maintenance

Verified Customer

Category: Service

In need of renovation

Nice service representative. Short on staff on Saturday. Rundown, dirty waiting room & restrooms with minimal amenities. Service on vehicle was acceptable, but ran out of time to complete all work.

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/08/2019 11:47 AM

Thank you for sharing your candid comments with us. Tunde will be following up with you shortly. We are committed to exceeding your expectations.

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2019 02:08 PM

Thank you for speaking with Tunde and letting us know about your experience in our waiting lounge. We have ordered replacement chairs and informed our new cleaning crew.

Employees worked with

Frank M.

Palm Coast, FL

2017 Hyundai Elantra

12/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Worst service ever

No communication AT ALL by their service department. Waited over an hour before I could find someone who could tell me where my car was. Beware of this dealership.

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/21/2018 03:03 PM

Thank you for bringing this to our attention. Our sincere apologies for the non communication. We will make sure to take address our check in process as this is very uncharacteristic. Tunde will be following up with you.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th straight quarter.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/24/2018 05:23 AM

Thank you for speaking with us and helping us better our processes. Happy Holidays from our family to yours.

Employees worked with

Salvatore S.

Elkton, FL

2017 Hyundai Santa Fe S

11/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

Not Happy

No communication
Sal s

Not Recommended

CHERYL B. from Hyundai of St. Augustine responded on 11/26/2018 02:45 PM

Hello

I am sorry for the inconvenience i will be having your Service Advisor
look into the issue and contact you about this matter.

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/28/2018 12:20 PM

Thank you for taking the time to speak with Tunde today and again our sincere apologies for the misunderstanding.

Employees worked with

Verified Customer

Palm Coast, FL

2015 Hyundai Elantra

09/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

I never get good service

I never get good service. I feel like a bother.

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/04/2018 11:31 AM

Thank you for sharing your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We will be following up with you to see what went wrong and how we can improve to exceed your expectations.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Loyd R.

Saint Augustine, FL

2016 Hyundai Veloster

ReScore Review™

08/01/2018

Verified Customer

Category: Service

Oil change

I am pleased that Hyundai has corrected the problem and has made an effort to regain my confidence.

Recommended

Original Review

08/01/2018

Service Type: Maintenance

Category: Service

Oil Change

I was disappointed to have to return to the dealership after having my oil changed. Sloppy work resulted in an oil leak which was repaired but was inconvenient for me. Needn someone to work on quality control,

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/01/2018 01:15 PM

Thank you for bringing this to our attention. Our sincere apologies for any inconvenience this may have caused. We will be following up with you shortly.

Employees worked with