TJ

Tyler Jorgensen

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(1051 reviews)

73

Reviews of Tyler Jorgensen

KL

KEVIN L.

Post Falls, ID

06/28/2021

Verified Customer

Category: Service

Oil and filter change with tire rotation

The first routine maintenece items were done well. Or at least I hope so. This question is because the automatic headlights and fog lamps were turned off. I had a few warranty items to also be addressed with just over 5,000 miles on the odometer. I had to reschedule for these. It took over 3 weeks to get the appointment today.

Recommended

Employees worked with

Tyler Jorgensen

MA

MARCUS A.

Coeur D Alene, ID

05/20/2021

Verified Customer

Category: Service

Tyler in Service Needs to Buy Hearing Aids!!

Repeat customer. Have spent close to $200k in vehicles at Mike White the past 2 years. Ford owner for 35 years.

Brought my 2019 Raptor in for a service and an oil leak coming from the drivers side of the engine. The oil had migrated down to the A-Arm to the running boards and sprayed all over the wheel wells and body. It was also leaking onto the surface of my garage. Before even attempting to listen to my explanation he promptly explained it was probably just “tire shine”. I NEVER use tire shine on my tires. To prove my point, I showed him that the passenger side didn’t display the obvious oil spray. Again, he stated it was just tire shine. Again, I explained I never use it. Called me back an hour later and said the truck was ready (including a full service). I asked about the oil leak and was AGAIN told it was just tire shine. At this point, why bother even explaining how ridiculous he sounded? Told me he could “throw it on the rack and I could look at it”. If I knew how to fix it, I sure as hell wouldn’t have brought it in to be fixed. After being told for the 4th time it was tire shine, I decided to leave and never return to Mike White. Tyler needs to take a class on customer service 101 and how to listen. I don’t have the time to waste coming back again and again. I’ll head to the Valley and give my money to another state before I’ll put up with this BS again.

Not Recommended

Employees worked with

Tyler Jorgensen

TF

THOMAS F.

Coeur D Alene, ID

04/02/2021

Verified Customer

Category: Service

POOR SERVICE

I was out of the country and my daughter took the car in for service. No one told me or her when she got there that the service i purchased had expired so they charged her. They also said the tires could not be put on the car and she had to buy new ones along with other charges about mounting charges, lug nuts ect. She is a nurse and very professional and she said the man treated her poorly and acted like she had no idea what she was doing.
I have bought new cars when it was Tom Addis and was treated great. I will not be back !

Not Recommended

Employees worked with

Tyler Jorgensen

RB

ROBERT B.

Hayden, ID

09/30/2020

Verified Customer

Category: Service

Underperformed

Arrived 20-minutes early for 12:30 appointment. Attendant thought he might get the truck in a little early but no guarantee. Honest appraisal. Was very confident would be done by 1:30. Okay with me. Truck left the shop and was parked in the lot by 1:00. I patiently waited but no one came to get me. Finally at 1:40 I went to the desk. Nice young man tried to help me but the person with the paperwork was on the phone. Didn't leave the Dealer until 1:50.
I get it that the guy with the paperwork got stuck on the phone with another customer. But he could have given the paperwork to someone else. I don't get why my truck sat in the lot for 30-minutes after the work was completed without someone coming to get me.
Bottom line: very disappointing, totally inappropriate; will probably encourage me to purchase my next Ford at a different dealer. I will not be recommending this Dealer to my Ford friends.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/01/2020 03:19 PM

Robert, we're sorry that your experience didn't meet your expectations. We completely understand your frustration regarding your check-out and wanted to explain what happened. Our computer program only allows one computer to be open with a customer's file at a time, for security reasons. Your file was open on your service writer's computer as he was closing out your file when he received a phone call. He had begun working with another customer on the phone before you approached the desk and was unable to log out of your file during the call due to his active use of his computer during the phone call. Our assistant service manager attempted to use his computer momentarily to get out of your file, but was unable to do so.

While we tell our customers to plan for an hour for an oil change, sometimes we are unable to fulfill that promise due to unforeseen situations. In addition, part of that hour promise time includes the inputting time for the computer so as to make sure that all work is documented for warranty and service records. All vehicles are physically completed earlier than the computer work, but the appointment isn't completed until we are able to update all records, which is why we tell customers to estimate for an hour. Your appointment was scheduled for 12:30 and although you did arrive early, due to other customer's needs and appointments, we weren't able to work in your vehicle any earlier than scheduled. Your vehicle was due to be ready at 1:30 and the service writer was just finishing up your paperwork when the other customer's call came in. We do apologize that you weren't able to leave the dealership until 20 minutes after your promised delivery time and promise to strive to do better for you in the future. Hopefully, this clears up any confusion as to why and what happened during your appointment and that you will give us the opportunity to serve you again and show you what the normal Mike White Ford service experience is like. Your happiness is of the highest importance to us and we're sorry that we weren't able to meet expectations this time. As a token of good faith, we'd like to mail you a coupon for an additional car wash. Just reply to this email with your mailing address and if you'd prefer Squeaky's, Hippo, or Mister Car Wash and we'd be more than happy to get that in the mail to you! Thank you for choosing Mike White Ford!

Employees worked with

Tyler Jorgensen

Verified Customer

Spokane, WA

Subaru Crosstrek

07/13/2020

Verified Customer

Category: Service

Messed up an oil change

I came in to get my oil changed and tires rotated. I was there for 3 hours because the mechanic didn't thread on the lug nuts straight and snapped the stud.

Not Recommended

Employees worked with

Tyler Jorgensen

JH

JERRY H.

Post Falls, ID

10/21/2019

Verified Customer

Category: Service

Service Disaster

Today I placed my truck in the hands of the service department. I thought this was a great idea, boy was I mistaken.
on leaving the facility I drove directly to the freeway, barely down the on the hood begins to rise TOTALLY blocking my vision. I made an emergency stop on the bottom of the exit, which also happens to be the exit ramp for another street. Extreme danger for anyone. I went to close the hood and found the oil cap placed in the depression where the hood latches. Now my question is, WHAT else has been forgotten?
I then crawled under the vehicle to check to make sure the differential plugs had been reinstalled, remember this is on the side of a busy freeway off ramp, they were removed as part of the "service procedures" all in all a very bad experience. I would STRONGLY caution anyone using this shop to do a through walk around before exiting the facility for their own safety!

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2019 10:07 AM

Jerry, thank you for speaking with us on the phone about this matter. We understand and appreciate the gravity of the situation. The quality control issue has been addressed with every level of technician at our dealership. We hope that we will have the opportunity to rebuild your confidence in our service department. Thank you for choosing Mike White Ford!

Employees worked with

Tyler Jorgensen

SP

STEVE P.

Coeur D'Alene, ID

05/04/2019

Verified Customer

Category: Service

Overpriced for a Dodge Oil & Filter Change

I used to have great service when I was dealing with Joe Patafio as my service adviser, but since he is no longer working out on the service desk, I have no one there who knows about my 2004 Dodge Diesel. When I went in for my oil change the other day, I was told it would be $89 (I am guessing that is what it cost for a Ford Diesel oil change). I almost walked out right then, and maybe I should have. Then when I asked if they could change out my fuel filter for free, as I had brought one with me, I was told that it would be another $80+ as it takes .7 hours to change out the fuel filter. Again, they must be quoting the time it takes to change out a Ford fuel filter as it only takes 5 minutes to change out a fuel filter on my Dodge diesel. I know because I just timed myself doing the job here at home. I even informed the service adviser that his timing is way off, as .7 hours was too long to change my Dodge fuel filter. I was told that this is the standard time for fuel filters change outs. I let the adviser know that this time needs re-calibrated. I was given a lower price at checkout of $82.78 for my oil change and when I asked how come it still cost so much, I was told that I signed the paper work at $89. Not good customer service I think. After I left Mike White Ford, I called both Findlay Dodge and Dave Smith here in CDA, and found out that they only charge $69.75 for a Dodge oil and filter change on my diesel. I guess with your new higher pricing for Dodge oil changes, you have lost me as a customer. I have been a loyal customer since 2009 when I first went to Tom Addis Dodge. I will NOT be recommending your service department to any of my Dodge friends. I sure miss working with Joe Patafio who knows all about Dodge diesel trucks.

Not Recommended

Employees worked with

Tyler Jorgensen

LM

LINDA M.

Spokane, WA

03/11/2019

Verified Customer

Category: Service

Over paid

We over paid for our truck, tried to get the dealership to buy it back 6 months later. The difference that was offered was $5-6,000 less than what we paid for the truck 6 months earlier. How does that much depreciation occur in 6 months??? So either we were over charged in the first place or taken advantage of on the other end. We tried to work with the dealership but never got anywhere. So now we owe ( a lot more) than what the truck is worth. Not a great feeling. This was our second purchase from the dealership, so we spent a lot of money there in one year. Never will do business with the dealership again nor EVER recommend it to anyone.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/12/2019 11:22 AM

Hello Linda, thank you so much for taking the time to rate and review our dealership. After speaking with my General Sales Manager Nate Bligh, we would like to discuss this matter with you over the phone. If you would not mind giving us a call at 208-664-9211 so we can hopefully find a solution. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Tyler Jorgensen

DD

DEREK D.

Kellogg, ID

08/31/2018

Verified Customer

Category: Service

Poor Service

Made my appointment explaining all the issues. Appointment was three weeks out. Dropped it off and was treated like I didn't have an appointment and just showed up. Was told they did not think they could get to all of what was wrong. Picked it up and was told that I would have to come back in another month for the electronic issue to be looked at. Bought new tires but they did not have any paperwork they could provide me as to the warranty on the tires, specs or anything. Also said they could not do a tire alignment because it machine was tied up. Not sure why I put the effort into making an appointment for service work if they do not perform the work needed when i bring it in. Then tell me I have to come back in a month for somebody just to look at why my taillight assembly is out. Let's hope I do not get a ticket for having a taillight out between now and then.

Not Recommended

Ed B., Service Manager from Mike White Ford of Coeur d'Alene responded on 09/04/2018 03:22 PM

Spoke with our customer, have scheduled appointment for 9/5 to inspect taillight concern and will provide paperwork on tires at that time..
Thank you Mr. D.

Employees worked with

Tyler Jorgensen

Verified Customer

Coeur D Alene, ID

05/11/2018

Verified Customer

Category: Service

Not as good as when it was Addis

Took car in for an oil change and bought a rear window wiper that I didn’t need and they broke something when they tried to install it. Now it doesn’t work at all. Worked perfectly before I too it in. Addis wasn’t great but much better place then than it is now.

Also, takes way to long to get in for service appointments anymore.

Not Recommended

Employees worked with

Tyler Jorgensen

AW

ARLENE W.

Post Falls, ID

04/20/2018

Verified Customer

Category: Service

Tire Price

Gus Johnson Ford has the same tire for 227 each. I though your price would be the same. I picked the tires off of the Ford web site. Your special of buy 3 and 1 for a dollar is why I came to Parker. But your tires the same tire as Gus Johnson Ford were marked up to 274 a tire. Guess that is how you trick people into thinking they are getting a tire free. 47 dollars more for each tire. What a ripe off. If it sounds too good it usually is. It is a shame to be tricked. My fault. I should have asked more questions. Just thought the price would be the same.

Thanks for a learning experience
Arlene Watson
208 773 5228

Not Recommended

Employees worked with

Tyler Jorgensen

CW

CODY W.

Athol, ID

04/05/2018

Verified Customer

Category: Service

Rip you off

They are over priced and rip you off. They all lie have poor service and are rude. Never will i buy a car from them again or any service done there.

Not Recommended

Employees worked with

Tyler Jorgensen

AS

ALFRED S.

Post Falls, ID

Ford F350

11/04/2021

Verified Customer

8

Category: Service

Attention to detail

Tyler did a great job, got me checked in and pretty quick service. No fault of his own. But: shortly after my last oil service and tire rotation I saw that I was missing the center cap from my left rear wheel. The right front was loose and I hammered it tight. I ended up having to buy a new center cap for the missing one.

After this service and tire rotation I checked my wheels. The center cap in the left front wheel was not completely on. I kicked it on tight. I checked the rest of the wheels and found the right rear center cap loose as well. I kicked that one on as well.

The center cap I purchased was pretty expensive. With that expense, I would offer that you should put someone on quality control to ensure these are out in correctly.

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

08/01/2021

Verified Customer

Category: Service

customer care needs work

Brought my truck in for a standard 5,000 service, which is normally done in 45-60 minutes. Did not require tire rotation . After 1 hour, work still not done. I had to leave, but it was agreed that I would be back by 5:15. I came back an hour earlier and waited another half hour. The attendant wanted to charge me for new wipers and 2 new filters, even though I have always had the extended maintenance option. For some reason, this is not the first time my option has not been immediately recognized. I finally left after a total of 1 and a half hours, without my usual free car wash coupon, as I discovered.

Recommended

Employees worked with

Tyler Jorgensen

DL

DAVID L.

Rathdrum, ID

Ford F250

02/04/2021

Verified Customer

Category: Service

Tires and alignment, very slow.

Took them until 4:00 to have it done.... and the alignment was in spec and needed no adjustment. 6 1/2 hours to mount and balance tires. Why do they make appointments.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/04/2021 03:00 PM

David, we understand your frustration. As we stated at the beginning of your appointment, the estimated time for completion was 3:00 p.m. However, we did end up needing a bit more time to finish. Which is why we made an adjustment on the pricing for your service work. We're sorry that we weren't able to meet your expectations and pledge to continue to work harder and have better communication every day. Thank you for choosing Mike White Ford.

Employees worked with

Tyler Jorgensen

MS

MICHAEL S.

Athol, ID

10/22/2020

Verified Customer

Category: Service

Lack of customer interest and support

In the past I have received great service at the dealership, this time not so much. I arrived on time and sat in my truck and no body paid an attention to me, in the past someone would have come right over to my vehicle and welcomed me, but this time it was like I didn’t exist. I went over to the service counter and was checked in and given a quote of $40.00 for my oil change. I told the service representative that I would wait for the work in the customer area and I was told the work would be done by 4:00. At 4:20 I finally got a call that my truck done. When I went out to the counter I was told that the service was $49.00. Fortunately when I complained that I was quoted $39.95 on the phone and was told $40.00 when I arrived the representative grudgingly adjusted the price.

In the past it has been a real pleasure to have my work done at your dealership, but this time it felt like you really didn’t care if I ever came back. I am not sure I will.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2020 04:41 PM

This reply is from Tyler Jorgensen, your service writer. "Thank you for speaking with us and giving us your insights regarding training and how we can best improve your service experience. We look forward to working with you again in the future. If you need anything, please reach out again at tjorgensen@mikewhitefordcda.com or call me directly at (208) 664-9211."

Employees worked with

Tyler Jorgensen

WE

WARREN E.

Hayden, ID

Ford Super Duty F-350 SRW

08/27/2020

Verified Customer

Category: Service

There are issues almost every time we do business with Mike White Ford

I have only bought one truck from Mike White Ford because almost every time we bring it in for service the service team drops the ball on something or is trying to sell parts and service that is not needed. I understand this is how the car world works these days but not a model my companies do business with. In a recent attempt to order three new F350 trucks I had no luck getting the sales guy to return contact until I asked a friend who buys cars/trucks there who to talk to about buying these new trucks.

Not Recommended

Employees worked with

Tyler Jorgensen

HW

HAROLD W.

Rathdrum, ID

Ford Super Duty F-350 SRW

06/14/2020

Verified Customer

Category: Service

my last oil change

The service teck left the air filter open

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2020 04:12 PM

Harold, thank you for taking the time to speak with us and let us know about this issue. We can only get better if we know where our areas of improvement are. As we said on the phone, we have had a discussion with our technicians and hope that we have the opportunity to serve you again and show you our normal level of care and attention. Thank you for choosing Mike White Ford.

Employees worked with

Tyler Jorgensen

TL

TERRY L.

Spokane, WA

Ford F350

03/01/2020

Verified Customer

Category: Service

Customer Service

I bought a over 50,000.00 truck from you, and also bought a 3rd brake light to install and I cant install it due to no wiring for it and have tried to return it and you wont let me ! I know its been over a year but its not like its a special order item that you could never sell. I am also in business and I know if someone spent 50,000.00 we me know matter what I would let them return a 116.00 plus tax, Really !! Its a over 75 mile round trip to go to you. I WONT BE BACK !!!

Not Recommended

Employees worked with

Tyler Jorgensen

Verified Customer

Newman Lake, WA

Ford F-53 Motorhome Stripped Chassis

11/14/2019

Verified Customer

Category: Service

Oil Change

We made the appointment for the oil change and it took 2 hours to complete. This was too long. I think they were overbooked.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/15/2019 04:32 PM

Anonymous, we're very sorry to hear about your experience. Customers with appointments are always given priority however, sometimes other appointments end up taking longer than anticipated or planned for. It's never an excuse but we did want to explain. We hope that you will give us the opportunity to right your situation and serve you in a more timely manner in the future.

Employees worked with

Tyler Jorgensen

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