Tyler Jorgensen

Thomas, we want to apologize for the difficulty with scheduling. Like many businesses, we are needing to hire additional personnel and finding it much more challenging than normal to find qualified applicants. We are working very hard to hire additional technicians and hope to be back up to normal capacity sooner rather than later. We appreciate your patience and apologize again. Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Scott, thank you for taking the time to speak with us over the phone. We appreciate having you as a customer and look forward to serving you again in the future!

Anonymous, thank you for bringing this to our attention. Our assistant service manager Kevyn is going to be giving you a call today to discuss this directly with you and present a possible solution. Thank you so much for your understanding and we are so sorry that this happened. 

This reply is from Tyler Jorgensen, your service writer. "Thank you for speaking with us and giving us your insights regarding training and how we can best improve your service experience. We look forward to working with you again in the future. If you need anything, please reach out again at tjorgensen@mikewhitefordcda.com or call me directly at (208) 664-9211."

Robert, we're sorry that your experience didn't meet your expectations. We completely understand your frustration regarding your check-out and wanted to explain what happened. Our computer program only allows one computer to be open with a customer's file at a time, for security reasons. Your file was open on your service writer's computer as he was closing out your file when he received a phone call. He had begun working with another customer on the phone before you approached the desk and was unable to log out of your file during the call due to his active use of his computer during the phone call. Our assistant service manager attempted to use his computer momentarily to get out of your file, but was unable to do so.

While we tell our customers to plan for an hour for an oil change, sometimes we are unable to fulfill that promise due to unforeseen situations. In addition, part of that hour promise time includes the inputting time for the computer so as to make sure that all work is documented for warranty and service records. All vehicles are physically completed earlier than the computer work, but the appointment isn't completed until we are able to update all records, which is why we tell customers to estimate for an hour. Your appointment was scheduled for 12:30 and although you did arrive early, due to other customer's needs and appointments, we weren't able to work in your vehicle any earlier than scheduled. Your vehicle was due to be ready at 1:30 and the service writer was just finishing up your paperwork when the other customer's call came in. We do apologize that you weren't able to leave the dealership until 20 minutes after your promised delivery time and promise to strive to do better for you in the future. Hopefully, this clears up any confusion as to why and what happened during your appointment and that you will give us the opportunity to serve you again and show you what the normal Mike White Ford service experience is like. Your happiness is of the highest importance to us and we're sorry that we weren't able to meet expectations this time. As a token of good faith, we'd like to mail you a coupon for an additional car wash. Just reply to this email with your mailing address and if you'd prefer Squeaky's, Hippo, or Mister Car Wash and we'd be more than happy to get that in the mail to you! Thank you for choosing Mike White Ford!

Linda, we understand and hear your concerns. We apologize for not communicating clearly. Every vehicle has two maintenance schedules - one for normal driving conditions and another for severe driving conditions. What we failed to explain was that we recommend that customers adhere to the severe driving condition recommendations due to the local weather extremities and the toll it takes on vehicles. Every vehicle is unique and requires maintenance at different intervals based on the environmental and driving conditions in addition to mileage considerations. We hope that this explanation clears up the miscommunication that occurred when you picked up your vehicle. Trust is important and we hope that we have the opportunity to regain your trust in the future.

Jerry, thank you for speaking with us on the phone about this matter. We understand and appreciate the gravity of the situation. The quality control issue has been addressed with every level of technician at our dealership. We hope that we will have the opportunity to rebuild your confidence in our service department. Thank you for choosing Mike White Ford!

Charles, thank you for the thorough review. We agree - there is always room for improvement and we're trying every day! We have undergone a lot of changes in the past year and a half and are always trying to better ourselves and each other.

We thank you for giving us another chance after what sounds like a less than stellar experience with a previous incarnation of the store and invite you to come back whenever you like. We thank you for the opportunity to serve you and look forward to serving you again in the future.

Patrick, thank you so much for the honest review. We sincerely apologize for your experience. We are always looking for areas of opportunity and I want you to be assured that we are going to reinforce proper tire pressure and procedures with our technicians. If you would like to discuss your experience further, please give our Service Manager Ed Baker or Assistant Service Manager Chelsea White a call at (208) 664-9211. Once again, we apologize and hope that you give us the opportunity to serve you better in the future.

We are very sorry to hear about your experience. Please accept our sincerest apologies and know that we are taking your experience to heart and view all feedback as a learning opportunity. We promise to do better in the future and hope that if you give us the opportunity to do business with us again, your service will be exceptional. If you would like to discuss the matter further, our Service Manager, Ed, is always available at (208) 664-9211.

Thank you so much for taking the time to give us a great review! We hope the next time you come in, it will be a 5 star visit. We appreciate you choosing Mike White Ford and hope you have a wonderful day.