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SureCritic / Auto Repair / Signature Automotive / Victor Lugo
VL

Victor Lugo

Co-Owner
Signature Automotive
Overall Rating
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
3.5
(2 reviews)
0

Reviews of Victor Lugo

CD
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Christopher D.
Monroeville, NJ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/01/2023
2
Service engine light
Took my vehicle here to have some work done and when I got it back it was returned to me with “Service engine soon” light on. I asked why was that light on when it wasn’t on when I dropped it off, they told me it came on when they were working on it and offered no solutions and/or information on how to correct it or why it came on. Really? You have my vehicle for a week, added another issue to it, charged me for it and sent me on my way without trying to remedy the issue .Real class act.
Victor L. from Signature Automotive responded on 12/08/2023 12:15 PM

We apologize for the inconvenience you experienced. We take pride in providing customers with quality service and we’re disappointed to hear we didn’t meet your expectations. We'll be reaching out to better understand the issue and see how we can help resolve it.

Employees worked with
VL
Victor Lugo
Co-Owner
MA
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Mike A.
Woodbury, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2023
10
Trusted Mechanic
The staff explained the issues with car and made the necessary repairs. Options were given for the repairs.
Victor L. from Signature Automotive responded on 04/24/2023 11:36 AM

Thank you for your review, Mike! We are so glad to hear that our staff was able to explain the issues with your car and provide you with options for the repairs. We appreciate your business and hope to see you again soon!

Employees worked with
VL
Victor Lugo
Co-Owner
JS
JAMES S.
Woodbury, NJ
Chrysler Pacifica Touring L
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2022
verified customer Verified Customer
7
Knowledgeable and Honest
They quickly addressed my concerns from my original review. They are still knowledgeable and honest and worked with me to decide the best course of action for my vehicle.
Employees worked with
VL
Victor Lugo
Co-Owner
MH
Mark Hayes
Co-Owner
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