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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / VICTORIA STARK
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VICTORIA STARK

Parkway Hyundai of Wilmington
Tori Joined the team February 2021 with multiple years in the automotive service industry
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(8 reviews)
91

Reviews of VICTORIA STARK

Verified Customer
Troy, NC
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Parkway Hyundai has a wonderful group of people in their service department who truly cared about our vehicle concerns.
SYDNEY B. from Parkway Hyundai of Wilmington responded on 03/29/2022 08:02 AM

Tahnk you so much for the great review. Treating our customers to excellent service is always our priority! 

Employees worked with
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VICTORIA STARK
TS
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Thomas S.
Wilmington, NC
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional service.
They were very responsive to questions and needs. Turnaround was quick but detailed.
The rep was “Tori” who a credit to her company in friendliness and making the customer feel like they were important.
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 03/28/2022 05:13 AM

Thank you so much for the possitive feed back. I agree, Tori rocks!

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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VICTORIA STARK
Verified Customer
Sunset Beach, NC
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
2016 Santa Fe
Extremely courteous and professional service
SYDNEY B. from Parkway Hyundai of Wilmington responded on 03/18/2022 07:38 AM

Thank you so much for the great review. We always appreciate positive feedback from our customers! 

Employees worked with
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VICTORIA STARK
KD
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Keith D.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
10
Category: Service
Great overall service
Tori was an excellent help with getting me booked and serviced in a timely manner. She also kept me up to date with all the servicing of my vehicle. She was very nice and professional it was a pleasure doing business with her she made it seem effortless bravo to her.
SYDNEY B. from Parkway Hyundai of Wilmington responded on 03/16/2022 06:03 AM

Thank you for the 5 star review. We are grateful to have you as part of our Parkway family. Treating our customers to excellent service is always our priority! 

Employees worked with
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VICTORIA STARK
KD
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Keith D.
Wilmington, NC
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
It was an easy and great interaction with the company
SYDNEY B. from Parkway Hyundai of Wilmington responded on 03/14/2022 12:00 PM

Thank you so much for the great review. Friendly,efficient is what you get when you come to Parkway Hyundai!

Employees worked with
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VICTORIA STARK
Verified Customer
Wilmington, NC
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly staff and quality service
Each time I’ve brought my car for service the staff has been friendly and on top of things. The atmosphere of the dealership is happy and pleasant
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/22/2022 09:14 AM

Thank you for the 5 star review. Treating our customers to excellent service is always our priority. Friendly, efficient is what you get when you come to Parkway Hyundai! 

Employees worked with
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VICTORIA STARK
DC
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David C.
Leland, NC
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding Service
Great service. Although the task took longer than expected they did keep us up to date on the progress.
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/19/2022 05:30 AM

Thank you the 5 stars. We appreciate you choosing Parkway Hyundai for all of your car care needs! 

Employees worked with
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VICTORIA STARK
NG
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Nicole G.
Wilmington, NC
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customer Verified Customer
10
Category: Service
Tori was very nice
My issue is not with Tori or service department. I am sorry if I said so in my previous review. My issue is with Hyundai. I would like someone in upper management to please reach out to me.
Employees worked with
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VICTORIA STARK
NG
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Nicole G.
Wilmington, NC
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customer Verified Customer
10
Category: Service
Tori was very nice
My issue is not with Tori or service department. I am sorry if I said so in my previous review. My issue is with Hyundai. I would like someone in upper management to please reach out to me.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2022
Service Type: Repair
5
Category: Service
Wouldn’t take responsibility
Hyundai replaced the engine last year and now there is a crack in the oil pan that I believe was done from over torquing it. They tried every excuse to not fix it. I’m taking it somewhere else where it won’t cost me what they said , $410, to fix it!!
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 02/11/2022 02:43 PM

We are sorry you feel this way. Your vehicle hasn't been here for service since then and there was an aftermarket oil filter on your engine which indicates you had your oil changed elsewhere. 
I will have Tori reach out to you.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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VICTORIA STARK
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