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SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / Victor Vasquez
VV

Victor Vasquez

PARTS & SERVICE DIRECTOR
Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(132 reviews)
69

Reviews of Victor Vasquez

DC
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Donnie C.
Surprise, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customer Verified Customer
10
Category: Service
They really go to work for the customer.
Our 2020 Tucson ultimate had a blurry backup camera… Not the end of the world… Until hi Hyundai didn’t want to correct the problem. Cheyanna really went the extra mile to try and get this problem resolved. It’s still up in the air if it will be fixed in the end but if not it will not be for a lack of trying on the dealerships end. They are going the extra mile for me.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2022
Service Type: Repair
0
Category: Service
Hyundai doesn’t back their product.
My 2020 Tucson has 15k on it but the rear camera has been blurry since day one however the forward facing camera is crystal clear. They say that’s just how it is but this wasn’t the case in our older Hyundai cars(sonata, Elantra, and veloster) if they won’t back their product anymore then we won’t be getting a palisade. Very upsetting.
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 03/01/2022 04:15 PM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.



 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
Verified Customer
Wittmann, AZ
2018 Hyundai Ioniq Hev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/23/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Incompetent and fail to do simple tasks
We have been to this dealer numerous times and have only had everything we asked to be done like…wash the car, oil change and tire rotation. And the can’t seem to do all three items at once…they will do any combination but not all three…not sure why.
ALICE G. from Ken Garff Hyundai Surprise responded on 02/23/2022 09:06 AM

Thank you so much for completing this survey.  We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service I am sorry this was not reflected on your visit. Please give us a call so we can try and make it right for you.  We value your feedback as well as your business and look forward to hearing from you soon and the opportunity to earn a 5 star rating.

Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
MM
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Michael M.
Peoria, AZ
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Horrible experience
Was told one hour for oil change. Which in itself is ridiculous. Waited 2 hours 5 minutes. Overbooked as usual. Never ever going back. Love my car. Hate Hyundai bike service. One good experience in 10 oil changes
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/21/2020 03:27 PM

Hi Michael

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
Aws A.
Surprise, AZ
2011 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2018
Service Type: Repair
Category: Service
Great place to Service your vehicle
Excellent customer service they take care of me and my vehicle very well thank you so much for your help
Recommended
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/28/2018 01:08 PM

Thank you for taking the time to complete the survey I apologize that the check engine light came on, we do appreciate your feed back and your business we do look forward to taking care of your future needs

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
Verified Customer
Buckeye, AZ
2018 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Didn’t Complete Requests as asked
When someone gives you a deal it should give you better prices. after already replacing 2 tires, they’re persuading me to try and get 4 new ones. I asked for multi inspection which should include checking fluids to be filled and not dirty, this was NOT completed either.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/11/2022 12:31 PM


Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.


Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
Verified Customer
Surprise, AZ
2018 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
verified customer Verified Customer
Category: Service
Concerned Answered.
Had some concerns about pricing and other needs for my vehicle. Staff was able to call quickly and resolve my concerns and questions.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/21/2020
Service Type: Maintenance
Category: Service
Need to be more knowledgeable about vehicles.
Didn't know that the stop light in a Hyundai was a bulb or not.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/21/2020 03:55 PM

 

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
Verified Customer
Surprise, AZ
2015 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service visit
Decent service came in afternoon cause phone rep mentioned they were busy, but the phone rep did not ask me to schedule an appoint when I told her I was coming in the afternoon.
Recommended
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 03/21/2019 09:30 AM

Thank you for filling out this survey and sharing with us your experience you had with us and our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. Feel free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs. 

Cheyanna Angevine
Business Development Coordinator
623-214-4100 Ext 4154
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
Verified Customer
Surprise, AZ
2016 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2018
verified customer Verified Customer
Category: Service
Customer Service Exceptional !
Thank you for Checking back to be sure my vehicle was looking and running great .. appreciate you (victor) having tint company come out on a Saturday to get my car done -
I will return to this Hyundaui dealer for all my Hyundaui needs in the future .
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/27/2018
Service Type: Maintenance
Category: Service
Friendly Staff - Clean Facility - I will return
The only thing I can ASK for is better communication if they run onto a issue , more Work needs to be Done , wrong part ordered .
Time can be hard to come by so communication is a must!
First time At this Location AND I will definatley return .
Recommended
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/28/2018 11:47 AM

 
Thank you for taking the time to complete the survey I apologize that we order the wrong pasrt, we do appreciate your feed back and your business we do look forward to taking care of your future needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/28/2018 01:39 PM

Hello

Thank you for taking the time to complete this survey. Our staff here at Rodeo Hyundai appreciates your business and we look forward to servicing your Veloster in the future.



VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
AL
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Albert L.
Sun City West, AZ
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Scheduled maintenance
This is a stupid request after the detailed responses already provided.
ALICE G. from Ken Garff Hyundai Surprise responded on 02/23/2022 08:21 AM

Hi Albert
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
We here at Ken Garff Hyundai always strive to ensure our customer get the very best service. We appreciate your business and look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
LM
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Laurie M.
Buckeye, AZ
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer greeting
I wrote it on previous page
Not Recommended
Hannah M., BDC from Ken Garff Hyundai Surprise responded on 06/12/2019 08:56 AM

Please introduce yourself to me next time you come in, and I’ll make sure you get the 5 star treatment you deserve!

Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
GG
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Gary G.
Surprise, AZ
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service and location
Hyundai Rodeo performed their work as expected
Recommended
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 08/06/2018 07:28 AM

Hello Gary,

Thank you for taking the time to complete this survey. Our team here at Rodeo Hyundai appreciates your feedback as well as your business and we look forward to servicing your Santa Fe in the future.

Thank you,


VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
RM
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Richard M.
Sun City, AZ
2013 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
2013 Genesis Coupe
Car drives like new after extensive mechanical repairs
Recommended
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 07/24/2018 10:29 AM

Hello Rick,

Thank you for taking the time to complete this survey. Our team here at Rodeo Hyundai appreciates your feedback as well as your business and we look forward to servicing your Genesis in the future.

Thank you,

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
Verified Customer
Surprise, AZ
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service went well
Went in to set up an appointment. Ended up dropping off my car, got a ride home, took a nap, and got my car within 4-5 hours before I had to go to work
Recommended
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 03/02/2018 11:46 AM


Thank you for taking the time to complete this survey. Our staff here at Rodeo Hyundai appreciates your business and we look forward to servicing your Elantra in the future.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
HB
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Harold B.
Yakima, WA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast and friendly service performed.
Thank you for a fast and friendly professional service on my Santa FE
ALICE G. from Ken Garff Hyundai Surprise responded on 04/30/2022 07:31 AM

Hi Harold
Thank you so much for responding to this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
KL
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Kelvin L.
Surprise, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Prompt and excellent service
All work was completed correctly and on time.
ALICE G. from Ken Garff Hyundai Surprise responded on 04/05/2022 07:33 AM

Hi Kelvin
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
Verified Customer
Buckeye, AZ
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First service
Thorough and efficient service, with friendly staff.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/28/2022 02:28 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

 
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
DC
gravatar
Donnie C.
Surprise, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customer Verified Customer
10
Category: Service
They really go to work for the customer.
Our 2020 Tucson ultimate had a blurry backup camera… Not the end of the world… Until hi Hyundai didn’t want to correct the problem. Cheyanna really went the extra mile to try and get this problem resolved. It’s still up in the air if it will be fixed in the end but if not it will not be for a lack of trying on the dealerships end. They are going the extra mile for me.
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
Verified Customer
Goodyear, AZ
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service
Service was quick. Had all my questions answered.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/11/2022 01:04 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service!  I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
SS
gravatar
Steven S.
Surprise, AZ
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Service under new owner ship
Service for my oil changes was great
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 03/04/2022 07:37 AM

Hi Steven,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
SV
gravatar
Sharen V.
Sun City, AZ
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
One Year Maintenance
I took my Elantra Limited to the dealership for it's one year scheduled maintenance. Check in was prompt and the work done in an acceptable time. Everyone is so welcoming and friendly and are genuinely interested in providing excellent customer service. Thanks, Ken Garff Hyundai Surprise.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/25/2022 02:06 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
VV
Victor Vasquez
PARTS & SERVICE DIRECTOR
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