VV

Victor Vasquez

PARTS & SERVICE DIRECTOR
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(132 reviews)
69

Verified Customer
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
verified customer Verified Customer
Category: Service
Concerned Answered.
Had some concerns about pricing and other needs for my vehicle. Staff was able to call quickly and resolve my concerns and questions.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/21/2020
Service Type: Maintenance
Category: Service
Need to be more knowledgeable about vehicles.
Didn't know that the stop light in a Hyundai was a bulb or not.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/21/2020 03:55 PM

 

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator


MM
gravatar
Michael M.
Peoria, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Horrible experience
Was told one hour for oil change. Which in itself is ridiculous. Waited 2 hours 5 minutes. Overbooked as usual. Never ever going back. Love my car. Hate Hyundai bike service. One good experience in 10 oil changes
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/21/2020 03:27 PM

Hi Michael

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator


LM
gravatar
Laurie M.
Buckeye, AZ
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer greeting
I wrote it on previous page
Not Recommended
Hannah M., BDC from Ken Garff Hyundai Surprise responded on 06/12/2019 08:56 AM

Please introduce yourself to me next time you come in, and I’ll make sure you get the 5 star treatment you deserve!


DP
gravatar
David P.
Avondale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
We have 4 Hyundai vehicles and always bring them here. It’s always a positive experience!
Not Recommended
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 12/20/2018 04:09 PM

Hello David,

Thank you for taking the time to complete this survey. Our team here at Rodeo Hyundai appreciates your feedback as well as your business and we look forward to servicing your Santa Fe in the future.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121

JH
gravatar
Jacob H.
Wickenburg, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
The service at rodeo hyundai is better than the other ones I've been to. Easy, fast, and they make you comfortable while you wait.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/01/2020 01:32 PM

Hi Jacob
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai apppreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


CG
gravatar
Carlos G.
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The friendly services.
The service is great and on time. I love the free car wash.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/01/2020 01:37 PM

Hi Carlos
I wanted to reach out to you and thank you for taking the time to complete this survery. Itis always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate yoiur feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


RL
gravatar
Richard L.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional and helpful
Very pleased with the assistance given to me with a concern I expressed with my vehicle
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/28/2020 02:26 PM

Hi Richard
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you agian and for the opportunity to earn a 5 star rating.


Verified Customer
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Simply Perfect
Everything was smooth -- all there really is to say.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/28/2020 08:20 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
verified customer Verified Customer
Category: Service
Concerned Answered.
Had some concerns about pricing and other needs for my vehicle. Staff was able to call quickly and resolve my concerns and questions.
Recommended

KL
gravatar
Kabez L.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Thank You For The Great Service
Went in to have my car checked. They were quick and efficient.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/22/2020 08:46 AM

Hi Kabez
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


RP
gravatar
Richard P.
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
On time, done right.
On time, done right.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/10/2020 03:01 PM

Hi Richard
I wanted to reach out to you and thank you for takiing the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Tolleson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Experience
Great service!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/26/2020 02:13 PM

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Avondale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!!
Always thorough and quick service!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/29/2020 08:30 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environemt. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunities to earn a 5 star rating.


JM
gravatar
Judith M.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient and welcoming
I went there and Victor helped me , they fixed my car , vacuum and washed it in a short time . He explained to me everything and I love Rodeo Hyundai of Surprise. This was my first time there and I highly recommend this place
Recommended

Verified Customer
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
Been very happy with the service. Never have to wait long for service to be done. Just wish they would set everything back to the way I had it set, meaning seat, air conditioner, steering wheel level and lights.
,
Recommended

SA
gravatar
Steve A.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Came in with a small oil leak and was greated by Grayson. He took care of me immediately and was pleased to find out that the leak was covered by warranty. Had me in and out in about 1 1/2 hours.
Recommended

RE
gravatar
Ruth E.
Avondale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Team
Thank you for always being helpful.
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 02/05/2020 09:55 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Hyundai in the future and earn another 5 star rating!

 

Thank you,


Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com

HANNAH S M. from Ken Garff Hyundai Surprise responded on 02/05/2020 09:55 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Hyundai in the future and earn another 5 star rating!

 

Thank you,


Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com


CT
gravatar
Charles T.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Charlie
Warm and fast service
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 01/13/2020 10:43 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Victor and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2017 Hyundai Santa Fe Sport in the future and earn another 5 star rating!

 

Thank you,


Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com


LB
gravatar
Lori B.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
The staff was excellent with making sure my car was properly fixed. They made sure I was aware of any problems.
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 12/23/2019 03:12 PM

 I wanted to reach out to you Lori and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Victor and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2012 Hyundai Elantra in the future and earn another 5 star rating!

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com


KK
gravatar
Kaelynn K.
Tolleson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Antonio is the best! Always so friendly and helpful.
Recommended
Marie H., BDC from Ken Garff Hyundai Surprise responded on 10/22/2019 08:11 AM

I wanted to reach out to you Kaelynn, and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Antonio and team received the recognition they deserved. Our team here at Rodeo Hyundai appreciates your feedback as well as your business; we look forward to servicing your Sonata in the future!


MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.