VV

VICTOR VILCHEZ

Ken Ganley Hyundai Norwalk

Overall Rating

4.9

(41 reviews)

94

Reviews of VICTOR VILCHEZ

Columbus, OH

2022 Hyundai Elantra

ReScore Review™

10/25/2021

Verified Customer

10

Category: Sales

Candy was great and I love my car. I couldn't be more happy with Ken Ganley.

I wasn't even really planning on buying a car until I saw the Elantra, even then I wasn't sure I was going to do it, but Candance made me feel comfortable through-out the purchasing process and really helped me out with the process of me buying my first new car.

Overall great place to buy a new car.

Original Review

10/23/2021

0

Category: Sales

Ken Ganley Hyundai Norwalk is Great, Hyundai sends too much spam to my email for me to care.

Ken Ganley Hyundai Norwalk is great, not issues there. Used part of the dealer sucks though.

Hyundai wanted me to fill out the survey so bad so, there ya go.

Rudy M. from Ken Ganley Hyundai Norwalk responded on 10/25/2021 03:43 PM

FOLLOW UP WITH CUSTOMER FOR RESCORE

Employees worked with

DS

Daniel S.

Huron, OH

2020 Hyundai Santa Fe

ReScore Review™

02/06/2021

Verified Customer

Category: Sales

Original Review

02/06/2021

Category: Sales

Excellent customer service!

I will be recommended Gandley Hyundai in Norwalk Ohio to friends and family! Candice, Rudy and Jim offered 1st rate service during my leasing experience! Thanks to them, I change my lease from Rav 4 to a Santa Fe and I'am very happy with my decision!
My rating for Gandley Hyundai of Norwalk would be 5 out of 5 stars! Dan Spies

Recommended

Rudy M. from Ken Ganley Hyundai Norwalk responded on 02/06/2021 11:31 AM

reached out to customer, all is good very happy

Employees worked with

AJ

Albert J.

Norwalk, OH

2020 Hyundai Santa Fe

09/10/2020

Verified Customer

Category: Sales

New purchase

They did work hard for the deal. Parking was horrible, had to park in back. Showroom was dingy and musty smelling. Hours during the week are poor, felt rushed on delivery. Follow up question ignored after the sale.

Recommended

Employees worked with

Verified Customer

Willard, OH

2022 Hyundai Venue

03/14/2022

Verified Customer

10

Category: Sales

Ken Ganley Hyundia

Very Good Service !!!

Employees worked with

ADRIANA V MORALES

TS

Thomas S.

Milan, OH

2022 Hyundai Santa Fe

03/04/2022

Verified Customer

10

Category: Sales

Thomas S.

Gary Grow was our salesperson and he was awesome. The whole process went really smooth

Employees worked with

MB

Melissa B.

Norwalk, OH

2022 Hyundai Elantra

02/09/2022

Verified Customer

10

Category: Sales

Helpful and polite

Upon chatting with a salesperson on the website, Josh contacted me immediately when an Elantra arrived at the dealership. He was very helpful and polite without being pushy. He and his team took care of everything, including guiding us through how to set up and use Bluelink/Android Auto.

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 03/30/2022 12:44 PM

We appreciate your positive review about your recent experience with us!

Employees worked with

ADRIANA V MORALES

RS

Richard S.

Norwalk, OH

2022 Hyundai Tucson

02/08/2022

Verified Customer

10

Category: Sales

Very pleasant experience

Our agent Sam Moralas was extremely helpful in choosing the right vehicle to fit our needs. Since we were going down from two cars to one there was a little more work involved and it needed to be equipped to suit both drivers. Could not be happier with our new vehicle and Sam was very thorough in explaining all the options.

Employees worked with

ADRIANA V MORALES

ES

Edward S.

Lorain, OH

2022 Hyundai Venue

12/29/2021

Verified Customer

9

Category: Sales

Service and deal was painless

2car from ganley in 2years . I hate Haggling over cars told them this was in and out 45 minutes next day paperwork was done in less than 37 minutes I definitely would go back again. My sales person Sam was Excellent

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 01/03/2022 01:00 PM

Hi Edward,
Thank you for the Review

Employees worked with

ADRIANA V MORALES

JP

Jennifer P.

Sandusky, OH

2022 Hyundai Tucson

12/22/2021

Verified Customer

10

Category: Sales

So Glad I Made the Switch from Nissan

I've been a loyal Nissan owner for many years but my last Murano just didn't have the features I was looking for. I am so glad I made the change to the Hyundai Tucson, it has everything I want & so much more. Gary Grow did an excellent job of getting me the deal I wanted in the price range I needed!

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 01/03/2022 01:08 PM

Hi Jennifer,
Congrats on your new car, thank you for the review and sharing your experience with us!

Employees worked with

MB

Mark B.

Sandusky, OH

2022 Hyundai Sonata

12/21/2021

Verified Customer

10

Category: Sales

2022 Hyundai Sonata SEL PLUS

It is a Beautiful Sedan , very Hi tech !!!

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 01/03/2022 01:08 PM

Hi Mark,
Congrats on your new car, thank you for the review!

Employees worked with

JONATHON FRALEY

PC

Paulette C.

Berea, OH

2022 Hyundai Sonata

12/18/2021

Verified Customer

10

Category: Sales

The Best Hyundai Dealership

Everything about my leasing experience at Ken Ganley Hyundai Norwalk was excellent. The entire staff is knowledgeable, courteous and thorough. From finding the vehicle that fits your wants, needs and budget was exceptional. Love my new 2022 Hyundai Sonata.

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 01/03/2022 01:05 PM

Hi Paulette,
Congrats on your new Sonata, thank you for the review and sharing your experience with us!

Employees worked with

JONATHON FRALEY

RT

Robert T.

Willard, OH

2022 Hyundai Santa Fe

12/17/2021

Verified Customer

10

Category: Sales

1st time Hyundai owner and very satisfied

Quick and simple buying experience as Gary Grow did a fantastic job in getting me a deal on my 2022 Santa Fe which has so many cool safety features as I'm very pleased and a proud owner. I wasn't even planning of buying anything until I saw in person my Santa Fe and how amazing it look sitting in the show room. I'm glad I decided to stop in as I couldn't believe I left knowing that I was going to be driving such an amazing SUV

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 01/03/2022 01:06 PM

Hi Robert,
Congrats on your new car, thank you for the review and sharing your experience with us!

Employees worked with

TJ

Tina J.

Sylvania, OH

2022 Hyundai Santa Fe

12/13/2021

Verified Customer

10

Category: Sales

Wonderful buying experience

I am quite appreciative of the buying experience at Ken Ganley Hyundai, Norwalk. The entire buying experience was wonderful. I was searching for a vehicle online. I had a positive interaction with two people via the website. The salesman, Gary Grow, met us immediately and was quite knowledgeable, professional, and friendly. He immediately put my wife at ease which is of note as she does not enjoy car shopping. Everyone we worked with and came in contact with at Ken Ganley Hyundai made us feel at home. Cannot imagine a better car buying experience! Strongest recommendation!

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 01/03/2022 01:15 PM

Hi Tina,
Congrats on your new car, thank you for the review and sharing your experience with us!

Employees worked with

PS

Pamela S.

Willard, OH

2022 Hyundai Santa Fe

10/20/2021

Verified Customer

10

Category: Sales

Great experience

Sam Morales made processing my new car lease effortless. She communicated well each step and couldn't be more happy with the process.

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 10/23/2021 08:12 AM

Hi Pamela,

Thank you for your business and the 5 Stars!

Employees worked with

ADRIANA V MORALES

JB

Joseph B.

Mansfield, OH

2021 Hyundai Santa Fe

10/12/2021

Verified Customer

10

Category: Sales

Amazing Sales Experience

I have purchased 2 new Hyundai’s from Ken Ganley, and my mother has purchased 1.

It’s always a pleasure to work with Jon Fraley… he is very personable and makes you feel like family, and puts you first!

The rest of the staff at Ken Ganley is always friendly as well, including the finance department and the service department… and the purchase process has always been completed quickly, without a hitch!

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 10/14/2021 01:41 PM

Hi Joseph,

Thank you for your Business and the 5 stars!

Employees worked with

Verified Customer

Norwalk, OH

2022 Hyundai Elantra

09/28/2021

Verified Customer

10

Category: Sales

Great Staff, Great Experience

Zach was wonderful and his team made the experience all the better. Didn’t feel pressured and felt they truly wanted to help

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 10/14/2021 01:39 PM

Hi cortney,

Thank you for your Business and the 5 stars!

Employees worked with

TC

Tracy C.

Fremont, OH

2021 Hyundai Venue

08/25/2021

Verified Customer

10

Category: Sales

Salesman

Gary grow did an exceptional job explaining the lease vs buying. He was very knowledgeable and friendly

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 08/25/2021 01:56 PM

Thank you Tracy for the 5 starts!

Employees worked with

Verified Customer

Wakeman, OH

2021 Hyundai Sonata

08/18/2021

Verified Customer

10

Category: Sales

Great!

Was very happy with our salesman, Gary! Had a great experience & will go back when buying our next car!!!

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 08/18/2021 11:05 AM

Thank you for the 5 stars, We really appreciate your business!

Employees worked with

VB

Vicki B.

Sandusky, OH

2022 Hyundai Tucson Hev

08/13/2021

Verified Customer

10

Category: Sales

Vicki B.

Excellent service and sales team! My sales rep, Jonathan Farley is the best.

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 08/18/2021 11:06 AM

Thank you for the 5 stars Vicki We really appreciate your business!

Employees worked with

JONATHON FRALEY

EF

Erin F.

Willard, OH

2021 Hyundai Santa Fe

07/21/2021

Verified Customer

Category: Sales

Great Service,Great people

Service was great,simple and no headaches made purchasing a car enjoyable,will definitely be going back.

Recommended

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 08/30/2021 07:01 AM

Hi Erin,

Thank you for Your Business!

Employees worked with

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