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SureCritic / Hyundai Dealer / Kelly Hyundai / WADE BOWMER
WB

WADE BOWMER

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(29 reviews)
75

Reviews of WADE BOWMER

DN
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Dennis N.
Hamburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
10
Category: Service
Service
Wade Bowmer was my service advisor. Had me in and out within 1 hour 10 minutes. Explained all that was done, inspection , oil change , rotate tires. Also scheduled my next appointment. Very professional and courteous.
WADE R B. from Kelly Hyundai responded on 01/24/2022 02:01 PM

Hello Dennis,

I appreciate yo utaking the tie to fill out our survey. I also am thankful for the 5 star rating, as we strive to give 5 star service to every customer. If you have any questions, feel free to reach out to us. We look forward to seeing you at our next appointment!

Thanks, 

Wade Bowmer
Service Advisor
Kelly Hyundai of Hamburg, PA

Employees worked with
WB
WADE BOWMER
CP
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Catherine P.
Orwigsburg, PA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Service
Dan at Kelly Hyundai contacted me and discussed and resolved some of the issues I had.
Dan took the time and discussed the issue of the work that was done on my vehicle and resolved it. He was very polite and understood where I was coming from.
We also discussed the issue of masking and he explained that they follow CDC guidelines. I told him I still think they should be masked and they should require their customers to mask.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/31/2021
Service Type: Maintenance
5
Category: Service
Sold unnecessary services
I felt I was sold unnecessary services when I brought my vehicle in for an oil change.
DANIEL E C. from Kelly Hyundai responded on 01/05/2022 09:04 AM

Catherine,

Thank you for taking the time to complete a survey of your most recent visit to our service department. I would to have a conversation with you about your time spent with us and the concerns you have. Please reach out to me on my direct cell 484-388-0171 or my business phone 484-665-0130 ext. 2416. 

Dan Carter
Kelly Hyunai
Parts and Service Director
Dcarter@kellycar.com
C:484-388-0171
Bus:484-665-0130 ext.2416

Employees worked with
WB
WADE BOWMER
LN
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Lesley N.
Mohrsville, PA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Extended wait time due to “ problem in the shop”
Communication was extensive, text reminders of appointment more than needed. Gave small discount on bill due to extended wait time, which was appreciated. Professional and efficient. I did not appreciate the gentleman who appeared in the waiting room asking if I would like to “ upgrade”. We have purchased 4 Hyundai vehicles from this dealer and have always been satisfied with the cars,
DANIEL E C. from Kelly Hyundai responded on 01/11/2022 09:08 AM

lesley,

Thank you for taking the time to complete our survey! We strive to deliver 5 star service every time to every customer. I would love to speak with more about your most recent visit and what we could have done to display our commitment to providing you that 5 star service. Please call me at 484-388-0171. 

Thank you!

Dan Carter
Director of Parts and Service
Kelly Hyundai
C: 484-388-0171
B: 484-665-0130 ext.2416

Employees worked with
WB
WADE BOWMER
EW
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Eileen W.
Myerstown, PA
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
10
Category: Service
Great service, friendly staff
Very courteous, and very willing to work with me. I’m very happy with the service I received.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2021
Service Type: Maintenance
0
Category: Service
Eileen
Why do I have to pay when pay extra packages with my lease
DANIEL E C. from Kelly Hyundai responded on 12/20/2021 06:15 AM

Eileen,

Thank you for taking the time to give us your honest feedback. I will get this situation corrected for you today.
If you have any other questions or concerns, please feel free to reach out to me.

Thank you,

Daniel Carter
Kelly Hyundai
Director of parts and service
Bus. 484-665-0130 ext. 2416
Cell. 484-388-0171

Employees worked with
WB
WADE BOWMER
SB
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Sherry B.
Pottsville, PA
2022 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customer Verified Customer
10
Category: Service
Kona service 2022
The service department was polite and friendly Kept me informed on the progress of my car Car was done in a timely manner
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2021
Service Type: Repair
9
Category: Service
Kona service 2022
The service department is always polite and keeps you informed on the cars progress and anything it may need The waiting area is always clean
DANIEL E C. from Kelly Hyundai responded on 11/03/2021 11:54 AM

Sherry,

     Thank you so much for taking the time to complete our survey. Im sorry to hear about your concerns with our sales department. I would love to talk with you about this in further detail if you wouldn't mind giving me a call at your earliest convenience. You can reach me on my business line at 484-665-0130 ext. 2416 or via my personal cell 484-388-0171. 

Dan Carter 
Kelly Hyundai 
Director of Parts and Service
B: 484-665-0130 ext. 2416
C: 484-388-0171

Employees worked with
WB
WADE BOWMER
Verified Customer
Wernersville, PA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Great service & honest
Great service, and they told me I didn't need all of the service I originally thought I would, so they saved me money! Very happy with my recent visit.
DANIEL E C. from Kelly Hyundai responded on 10/02/2021 05:00 AM

Thank you so much for the 5 star review! It is always a pleasure servicing your vehicle. We look forward to seeing you again soon!

Dan Carter
Service Manager
Kelly Hyundai
B: 484-665-0130 ext.2416
C: 484-388-0171

Employees worked with
WB
WADE BOWMER
LM
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Luciana M.
Minersville, PA
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customer Verified Customer
10
Category: Service
I had returned to Hyundai to fix exhaust pipe problem.
I am very happy with the people they have at Hyundai. Customer service to me is most important. I am grateful for the follow up they did to the problem at hand. They are open minded enough to allow non Hyundai parts to complete the job. They could of easily sent me else where. Thank you for a job well done!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/01/2021
Service Type: Maintenance
5
Category: Service
Randy
Good people but you need to have better priced replacement parts especially for a simple job.
DANIEL E C. from Kelly Hyundai responded on 10/05/2021 10:59 AM

Luciana,

I understand how fustrating it can seem when a repair estimate comes back higher than expected. I would love to talk to you more about your visit and some options you may have. We strive for 100% 5 star satisfaction with every customer and i apologize if you feel we did not provide that to you.

Dan Carter
Service Manager
Kelly Hyundai
Bus. - 484-665-0130 ext.2416
Cell - 484-388-0171

Employees worked with
WB
WADE BOWMER
DS
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Donna S.
Leesport, PA
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/26/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Maintenance
The people there are all nice & helpful. I like the fact that they showed me prices on things I may choose to do! However , I will never but A battery from them again as it was way too expensive !!! Lesson learned . I free car wash also would have been nice , as they did that before !!
DANIEL E C. from Kelly Hyundai responded on 09/28/2021 07:33 AM

Donna,

     It is always a pleasure to all of your service needs. I would love to talk to you about your recent experience at our dealership. We strive to deliver 100% 5 star service to our customers every time. If you can find the time please contact me so we can discuss this further. Thank you!

Dan Carter
Service Manager 
Kelly Hyundai
B: 484-665-0130 ext. 2416
C: 484-388-0171

Employees worked with
WB
WADE BOWMER
CM
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Cindy M.
Orwigsburg, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service.
They are very kind and courteous. They treat your vehicle like it is their own. They answer all my questions that I ask. Get my vehicle in and out in a timely fashion. I love it there. Bought my vehicle there and I dont have anyone touch my vehicle but them.
STEPHEN C E. from Kelly Hyundai responded on 08/21/2021 06:58 AM

Thank you Cindy for the 5 star survey and kind words!

We are thankful for you and the business you bring us.
We look forward to another opportunity to serve.

Have a great weekend!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
WB
WADE BOWMER
PB
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Paul B.
Mohrsville, PA
2011 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
everyone is very nice to deal with
it a little longer than i expected get an inspection and oil change .
Recommended
DANIEL E C. from Kelly Hyundai responded on 07/22/2021 06:15 AM

Mr. Brown

     I understand how fustrating it can be to have an excessive wait time for your vehicle to be serviced. We strive to deliver 5 star customer satisfaction. I would love to talk to you personally about your most recent service expeirience. My number here is 484-665-0130 and my personal cell number is 484-388-0171. I look forwarded to hearing from you.

Dan Carter 
Kelly Hyundai
Service Manager
484-665-0130

Employees worked with
WB
WADE BOWMER
LR
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Laura R.
Schuylkill Haven, PA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service and super friendly staff!
I needed an oil change before going on vacation so I looked online to set up an appointment. I was able to schedule an oil change and state inspection the same day! I booked the appointment at 10am for a 10:30 appointment! Super fast and easy to schedule! The service was completed in less than an hour. Highly recommend!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/19/2021 06:16 AM

Thank you  Laura fo the 5 star survey!

We are truly grateful for you and the time you spend with us.
We look forward to seeing you again!

Have an awesome week!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
WB
WADE BOWMER
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