WALKER SEVIER

Thank you for feedback

Hello Kristy,

I wanted to reach out and Thank you for your feedback I apologize our service did not meet your expectation. I have spoken to our team about your experience and we are working on correcting the issues you described. If I can be of further assistance please don't hesitate to reach out to me. Thank you for your business and again I apologize the inconvenience.

Thank you for taking the time to respond to the survey and for giving us such a great review. If there is ever anything you need please contact us and we will be happy to help you with any service needs.

Thank you for taking the time to fill out the survey and thank you for giving us a good review. I am hoping on the next service we can make you happy enough to earn the 5 star rating. If you ever need anything please feel free to contact me for any of your service needs.

5-Stars!!! WOW Thanks for the GREAT Review

WOW 5-Stars!!!! Thanks so much we love taking care of our guests. 

Always Great to hear positive feedback thanks so much

Thanks for the GREAT feedback we always love hearing it.

Thank you for taking the time out of your business day to respond to the survey and for giving us a great review. I want to apologize for the long wait to schedule your appointment. Next month our new quick lane will be open so you wont have to make an appointment just drive in and we will be able to do your oil changes right then. If you ever need any assistance please feel free to email me or call me.

Thank you for taking the time out of your busy day to respond to the survey and for giving us a great review. Hopefully next time you come in we can earn the 5 stars. We value your time and apperciate your business. We look forward in working with you in your time of need. Thank you again and I hope you have a great day. 

Anonymous,

      Please reach out to me as this service visit is well below the standard we are capable of and expect from our team. I would really like to have the opportunity to correct this situation and earn your trust in our business back, I have listed my cell phone number below. If you contact me I will make this right. Thank you for your honest feedback, hope to talk to you soon.

Sincerely,

Dylan Stillman
Greg Hubler Automotive
765-318-9929 (Cell)

Charles,
         I truly apologize for your last service visit and am committed to making sure your next visit is at the level of service that we expect to provide for all of our guest. Communication is key and I have spoken with the team member involved to ensure going forward we are clear on our process as we have multiple opportunities and tools to communicate with our guest efficiently. We have also ramped up our process with our technicians concerning leaving our guest's vehicles in the same condition or better than when they arrived. Charles if you are willing to give us another opportunity to take care of your service needs I would like to send you a free oil change service for your next visit in hopes that our service department will earn your trust and business moving forward. Justin our Service Manager and myself will be giving you a call today 9/3/2020 to confirm. Charles, again I apologize for the last visit and genuinely appreciate the feedback.

Sincerely,
Dylan Stillman

Fixed Operations Director

Thank you so much for your business and for taking the time to fill out the survey and for giving us a grear score. We value your time. If you ever need anything please give us a call and we will be happy to assist you in any way we can.

Thanks for taking the time to fill out the survey. We look forward to showing you not only good service but a great service experience on every visit in with us.

Thanks,

Thanks so much for the great review. We love the new place as well. We still have a new Hyundai building being built, so stay tuned for that.  If there is anything else we can do for you just give us a call.

Thank you,

Thanks for taking the time to complete the survey we value your opinion. If there is anything else we can do for you please let us know.

Thanks,

 Thank you very much for taking the time to fill out the survey. We appreciate your feedback and if there is anything else we can do for you, don't hesitate to give us a call.

Thank you

Thanks for the great review, we appreciate you taking time out of your day to let us know how you are doing. If there is anything else we can do for you please dont hesitate to ask.

Thanks,