YASEEN ALI

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(53 reviews)
78

AM
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Anna M.
Edgerton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customer Verified Customer
10
Category: Sales
Consistent great service year after year
I just got my 4th Hyundai Santa Fe…it’s been my only car the last 15 years. The reason I keep coming back besides loving the Santa Fe, is my salesman Jon Muehl…he is always quick to respond to your call and/or email and answer any questions you have. He knows his cars and shares that knowledge to help you make a decision. Friendly and efficient are how I would describe him. My father also goes to Jon…he likes how knowledgeable and friendly Jon is. They also have a guy named Kevin Navarro who is a sweet young guy who walks you through every button and feature on your new car and he really knows his stuff! Highly recommend Rosen Hyundai!!
VERONICA R. from Rosen Hyundai responded on 10/07/2021 07:14 AM

Thanks for the great review Anna!  Enjoy your new Santa Fe.


VS
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Varun S.
Vernon Hills, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customer Verified Customer
10
Category: Sales
Jon Muehl is an excellent salesperson at Rosen Hyundai Algonquin.
Jon Muehl is an excellent salesperson . He was very helpful in getting me my dream vehicle Hyundai Palisade SEL AWD Premium Package Abys Black Pearl color.
For Jon customer comes first. He understands customer expectations and demands and guides them accordingly. Ultimately he makes our(Customer) life easy... He works to fit our budget and we as customers don't feel pressured.

I would give Jon Muehl 5 STAR rating and excellent work by ROSEN Team..

EXCELLENT SERVICE.....
VERONICA R. from Rosen Hyundai responded on 09/29/2021 07:52 AM

Thanks for the 5 star review Varun! We appreciate your business and look forward to helping you with your future vehicle needs.


AB
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Alice B.
Huntley, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
verified customer Verified Customer
10
Category: Sales
Excellent service at Rosen Hyundai
Greg Epstein was the sales representative that help me with the leasing of the 2022 ELANTRA.
He is very professional and knowledgeable about the Hyundai vehicle I leased.
I would definitely recommend Rosen Hyundai and Greg.
Dominick L. from Rosen Hyundai responded on 09/20/2021 02:43 PM

Alice Thank you for the review! 


Verified Customer
Algonquin, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/08/2021
verified customer Verified Customer
6
Category: Sales
Love my new Hyundai but disappointed in unmasked staff.
As anticipated the process took over 4 hours. Normally, this is to be expected and customers just have to accept and plan accordingly, however, during the spread of Covid 19 and variants to date, the civic duty of all citizens would be be adhere to the recommendation to mask up if not vaxxed. This was NOT evident as being followed at this. This is unacceptable more-so for a consumer business that meets for extended periods of time in close proximity of clients, some of who can are in highest risk age range. This issue raised stress and anxiety levels for me since I unknowingly sat within 18 inches from an unmasked and unvaxxed service rep for over 20 minutes two times through out the process.
VERONICA R. from Rosen Hyundai responded on 08/09/2021 11:06 AM

Sorry to hear about these issues.  They have been addressed and a manager will reach out to you.


JK
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Joseph K.
Trevor, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customer Verified Customer
Category: Sales
The finance manager
I had the best car buying experience because of the finance manager Yaseen Ali. He was so patient with me and all the questions I had and made the process painless. He was informative but not pushy. Because of him, I had the best car buying experience I’ve ever had. Thank you Yaseen.
Recommended
VERONICA R. from Rosen Hyundai responded on 07/27/2021 08:46 AM

Thank you for the 5 Star review Joseph. We are glad you had an excellent experience with us. We look forward to assisting you with any future vehicle needs. Enjoy your new Kona!


BG
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Brady G.
Racine, WI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/01/2021
verified customer Verified Customer
Category: Sales
Dent
Sales person was amazing. Friendly and kept in contact. Manager kept in contact and was responsive. I would be giving a five star if we did not deal with our dent situation. Brand new and they drilled hold in our door and plugged it with a piece of plastic. Working in the field other cautions could have been taken like removing the door panel and fixing the dent. Not drilling a hole and placing a plastic plug in. They did offer to come back to have plastic plug fixed. However after one bad experience done incorrectly I do not feel comfortable having them do anymore body work- to a brand new vehicle.
Not Recommended
VERONICA R. from Rosen Hyundai responded on 07/02/2021 07:21 AM

I'm glad you had a good experience with us~ Other than the dent.  Very sorry about that.  I will forward your information to our General Manager.

Employees worked with

PS
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Patricia S.
Algonquin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Sales
Exceptional customer service
We were very impressed with this dealer and the customer service and how well we were taken care of.
Recommended
VERONICA R. from Rosen Hyundai responded on 07/01/2021 10:10 AM

Thank you for the 5 star review Patricia!  Enjoy your new Santa Fe!

Employees worked with

SB
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Stephen B.
Village Of Lakewood, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customer Verified Customer
Category: Sales
Getting Most out of Car
Staff was friendly and knowledgeable. Buying the Calligraphy model has a great upside if you know how to use it. Spent four hours on two different occasions and will go back for further training as questions continue to pop up as to how to use. There is a lot to learn and I am confidant that fine tuning will continue to happen as I go forward
Recommended
VERONICA R. from Rosen Hyundai responded on 07/01/2021 10:09 AM

Thank you for the 5 star review Steve. We appreciate your business.  Enjoy your new Palisade!


EH
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Edward H.
Bartlett, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
verified customer Verified Customer
Category: Sales
Not Pushy
The sales men where not pushy listened to what we wanted. Everyone there worked as a team once we made our purchase.
Recommended
VERONICA R. from Rosen Hyundai responded on 05/06/2021 10:19 AM

Thank you for the 5 star review Edward.  We are glad you had a great experience and your business is appreciated!

Employees worked with

MH
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Michael H.
Algonquin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
verified customer Verified Customer
Category: Sales
The people
I had a very good experience from the time I arrived until I took delivery of the car (next day).
Recommended
VERONICA R. from Rosen Hyundai responded on 04/01/2021 03:20 PM

Thanks for the 5 star review Michael.  Glad to hear you had such a great experience with us!


LB
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Linda B.
Algonquin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021
verified customer Verified Customer
Category: Sales
A very relaxed and easy way to deal with a major purchase
I have purchased many cars in my lifetime and wish that all where as comfortable as this one. The sales and service are the best.
Recommended
VERONICA R. from Rosen Hyundai responded on 02/09/2021 07:45 AM

We are so glad to hear of your experience Linda; thank you for the 5 star review.  Looking forward to help you with your next vehicle purchase.


Verified Customer
Carpentersville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
verified customer Verified Customer
Category: Sales
nice place to do business.
nice people, nice showroom, very helpful
Recommended
VERONICA R. from Rosen Hyundai responded on 01/04/2021 10:58 AM

Thank you for the 5 star review!  We appreciate your business.


MD
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Michael D.
Johnsburg, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
verified customer Verified Customer
Category: Sales
The best experience ever
I had worked with jon muel and he did an awesome job, no pressure very educated on product, he took such great care with me i was so impressed. Very curteuos. Respectful. Awesome hospitality. He explained all the steps very carefully he helped me get my car up to speed with the technology end he made sure that i had everything i need before i left. The gentleman in financing yassim (sorry if i have your name wrong) he was to the point with the paperwork it didnt take as long as it could have. He also explained everything completly, if i hsd questions he took his time to be accurate. These two gentleman have really made the experience the best. I will reccomend rosen and these two great employees. Keep up the awesome job
Recommended
VERONICA R. from Rosen Hyundai responded on 01/02/2021 08:17 AM

Thank you for the wonderful review Michael!  We strive for the best at Rosen Hyundai and are glad that's what you experienced!  Your business is appreciated.


PD
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Peter D.
Hampshire, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customer Verified Customer
Category: Sales
Rosen Review
Great personnel, price and service.
Recommended
Dominick L. from Rosen Hyundai responded on 12/28/2020 08:47 AM

Peter thank you for the 5 star review and for your business we hope that you enjoy your new car! 


NH
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Nathan H.
Woodstock, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customer Verified Customer
Category: Sales
Great Dealership
Great pricing. Employees were great to deal with. I was having trouble finding the vehicle I wanted and the dealership was able to locate the exact vehicle I was looking for.
Recommended
VERONICA R. from Rosen Hyundai responded on 12/10/2020 10:53 AM

Thank you for the 5 star review Nathan!  I'm glad we were able to find the vehicle you were looking for with a great price!  Your business is appreciated!


EG
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Eric G.
Crystal Lake, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customer Verified Customer
Category: Sales
Very friendly atmosphere.
The process from start to finish takes way too long. I've brought 2 vehicles and the process averaged 4.5 hours.
Recommended
VERONICA R. from Rosen Hyundai responded on 12/07/2020 07:30 AM

Thanks for the 5 star review Eric. We appreciate your business.


JP
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Joseph P.
West Dundee, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customer Verified Customer
Category: Sales
Truly no pressure atmosphere
Purchased my Santa Fe 2.0 limited from Jared Shaw. It’s clear he cares about his customers and he happily goes the extra mile to make sure any and all details/questions are answered. I will return to both Rosen and Jared for my next purchase in the future. Each step of the experience was professional and each person I’ve dealt with including both the service and finance manager was also beyond hospitable and seamless. Great people work here
Recommended
VERONICA R. from Rosen Hyundai responded on 11/17/2020 01:13 PM

Thank you for the great, 5 star review Joseph!  We are so glad to hear that our customers experienced the way buying a car should be!  We appreciate your business and hope to see you soon!


SS
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Sylvia S.
Algonquin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2020
verified customer Verified Customer
Category: Sales
Sales personnel Jared
Amazing sales staff specifically Jared. He couldn't have made purchasing a vehicle
more fun, easy and pleasurable. Thank you Rosen.
Recommended
VERONICA R. from Rosen Hyundai responded on 11/09/2020 07:31 AM

Hi Sylvia, thanks for the 5 star review!  We are glad to hear you experienced us at our best and appreciate your continual business! We look forward to seeing you soon!


Verified Customer
West Dundee, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customer Verified Customer
Category: Sales
No pressure
Refreshing to not have high pressure salesmen coming at you. Very nice, down to earth and honest. Very little back and forth negotiations in regards to pricing. Discounts were added where applicable and price was fair. Love my Santa Fe!!!
Recommended
VERONICA R. from Rosen Hyundai responded on 11/05/2020 11:38 AM

Thank you for the 5 star review.  I'm glad to hear you had a great experience with Ron here at Rosen Hyundai!  We appreciate your business.


MA
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Melissa A.
Algonquin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
verified customer Verified Customer
Category: Sales
Friendly staff
My car buying experience was a breeze. My sales person Mike Becker was informative and the Finance manager Yaseen wrapped my deal up quickly yet took the time to explain something when asked. He was not pushy at all and he helped me to find the best warranty for what I was looking for. I will be back to Rosen when my lease is up and I hope to work with the same people. Best car buying experience I’ve ever had.
Recommended
VERONICA R. from Rosen Hyundai responded on 10/13/2020 10:25 AM

Thank you for the 5 star review Melissa!  Here at Rosen Hyundai, we strive for the best and are glad you experienced that.  We appreciate your business and look forward to seeing you soon.


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