Kent and john have exceeded my expectations! I've always brought my BMW to be serviced here at import
autowerks and felt like they effectively did what I asked for but recently my car got flooded so I decided to bring it to the only mechanic I trust. When progressive was giving me a hard time communicating and keeping me informed, they guys at import autowerks did everything in their power to make me aware of what was going on in their end. I cannot stress enough how much these guys take care of you and your vehicle.
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Took my Ford Ranger in for a state inspection and an oil change. I was amazed when I can to pic
k up my truck. On the invoice was notations about things that needed to be address in the near future. One of those was that the left inner tie rod end had play and that it just did pass stated inspection. The list included the right inner tie rod had play as well. Other items were listed.
Their honesty and professional ethics impressed me so much. I could list numberous of auto repair places (and mechanics) that would have failed the state inspection until those items were repaired just so they could get the business and make a profit.
That type of professionalism and honesty are rare. Just to know they have my back is why I will go back to them for all my repair needs. It will be my pleasure to tell all my friends and people who ask for a mechanic that they can trust to go to Princess Anne Automotive Center. Well done.
Ralph George.
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Thanks again for excellent and quick service. Again you have outdone out expectations. I expected
it to take several days for you to locate and install the window in my 2003 Winstar. But, as usual, you were "Johnny on the Spot" and had the part the same day, let me know to bring the car in and repaired it quickly. Thanks again Blair. Always excellent service, always fair and always friendly. I would recommend you to anyone needing auto repairs done
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