I came in saying my engine was loud and I wanted to get a diagnosis done, as well as an oil change. I
nstead of trying to maximize how much money I spent, Franz reassured me I should start with an oil change bc it will likely fix the issue and come back next week for a diagnosis IF I’m still having that problem. Most shops would have just done both bc they’d want to charge me for both.
Franz had a ton of knowledge about my car model (A220). He even went ahead to reach out to the dealership inquiring about my warranty for an unrelated observation he made while changing my oil.
Excellent costumer service, Great service timeline.
The owner and staff are very friendly and agreeable. Their service is relatively fast. They changed 3
engine components, a coolant flush, reservoir change, and intake valve cleaning in three days. Owner provided accurate and reasonable service recommendations that I’m glad I agreed to. Owner test drove vehicle to ensure everything was ok and was proactive about making sure the car was ready to drive without faults.
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Remember those words from Forest Gump? It’s always great when something is taken care of well. That’s
why I feel about taking my vehicles to Ray Frey’s. They know I like to take care of my cars, they tell me exactly what’s going on if there’s an issue, and I simply don’t have to worry about the condition of my car. They take care of it and me.
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This shop is among the best. They are very fair with price for services and take excellent care of th
e cars under their care. They also don’t try to upsell you services and are very honest about the condition of your car and if you NEED specific services. If I wasn’t moving out of state I would continue with them. But even though I had an almost hundred mile drive to get my car to them I still took her to them for her last service before I moved. 20/10 recommend them.
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