Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,375 Reviews)

ReScore Reviews™ (38)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
95% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


MP
Michael P.
Pittsburgh, PA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2017 Category: Service
Vehicle Maintenance by Dealer
Dealer performed maintenance quickly, including oil change and safety recall item.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/17/2017

Hello Michael,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Verified Customer
Pittsburgh, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/16/2017 Category: Service
Overall alright
Went in for a flat [under TotalCare protection]. Tire was patched, but did not hold. I am understanding that this isn't always going to work, but I had the expectation that since I'm paying extra every month in case this situation would arise, it would be fixed. Had to go back in a few days later; my tire was replaced.
As always, the staff was polite and courteous. They answered all of my questions and were mindful that I was interrupting my workday (and my job performance) by having to come back.
Overall, I would have liked for the job to have been done correctly the first time, and was not pleased about having to go back and sit at the dealership for 2.5 hours, but it's been almost a week since the second visit, and things look okay.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/17/2017

Hello,
Thank you for taking the time to complete this survey and providing your feedback. I really do apologize abut the service visit and you having to take time out of your schedule to come back to have the tire replaced. Yes unfortunately a tire patch doesn't always hold however I agree it should have been checked when it was repaired to make sure it was OK. I will look into the situation and have a conversation with the technician. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Verified Customer
Pittsburgh, PA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017 Category: Service
Service
Convenient and a courtes staff
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/16/2017

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

JS
James S.
Pittsburgh, PA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017 Category: Service
Product Recall
they seem to really care about the customer
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/14/2017

Hello James,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

NW
Nathan W.
Pittsburgh, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017 Category: Service
Helpful
Staff was helpful, was done in timely manner
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/11/2017

Hello Nathan,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Verified Customer
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017 Category: Service
Great service
The service advisor was very helpful and and my vehicle was done when promised. Reasonable price.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/11/2017

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

TC
Tracy C.
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017 Category: Service
Oil change
I dropped my car off for an oil change and it was done within 1 hour. Because it was near lunchtime, I had expected it to take longer.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/11/2017

Hello Tracy,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Verified Customer
Pittsburgh, PA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2017 Category: Service
Convenience and good service
Convenient to my home and friendly, knowledgeable employees
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/09/2017

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

PD
PAMELA D.
2015 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2017 Category: Service
Hyundai Dealer
They are always mannerly amd never make you feel they want you to hurry om your way. They explain things answer questions armd offer additional services readily such as shuttles and delivery of finished vehicle.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/09/2017

Hello Pamela,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

JB
Joseph B.
Pittsburgh, PA
2010 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2017 Category: Service
The Crew!!!
Excellent
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/09/2017

Hello Joseph,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

WS
William S.
Pittsburgh, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2017 Category: Service
Sonata 2015, brake system check.
It's a good dealer for car maintenance.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/08/2017

Hello William
Thank you for taking the time to complete this survey and providing your feedback. I am happy that you did have a better experience however I do apologize about the grease spots on your vehicle. When you come back I will make sure that doesn't happen again. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

SD
Sylvia D.
Pittsburgh, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017 Category: Service
Annual inspection
Very accommodating
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/08/2017

Hello Sylvia,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

RS
Raymond S.
Pittsburgh, PA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017 Category: Service
Always efficient and friendly service.
Always efficient and friendly service. Something you can count on
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/08/2017

Hello Raymond,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

HH
Hally H.
Pittsburgh, PA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017 Category: Service
Great service
5 stars
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/03/2017

Hello Hally,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Verified Customer
Pittsburgh, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017 Category: Service
Professional
I'm an active duty service member in another state. I was worried about my wife going to the dealership alone. She let me know that everyone was more than professional in every manner.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/03/2017

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602