#1 Cochran Hyundai of South Hills

Thank you again for taking the time out to speak with me today. I enjoyed the feed back and I do apologize again about our parking situation. As I said to you on the phone feel free to just pull up to the garage door anytime. One of our service staff will park the car and take it from there. 

Thank you again for allowing me the opportunity to address your concern. I look forward to your response.

Have a great day!

Jim

Pamela

Great to hear from you this evening. I will be reaching out to you first thing in the morning. I would like to discuss this in greater detail.

Talk to you

Jim

Pamela great speaking with you. Thank you for allowing us the oppertunity to make this right. See you soon.

Jim

Hello David,
Thank you for taking the time to complete this survey and providing your feedback. I do apologize about the tire pressure light coming on. I assure you that all the rest of the work was completed on your vehicle and I will have a conversation with the technician because simple things like tire pressure should not be overlooked. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Hello Benjamin,

Thank you for taking the time to complete this survey and providing your feedback. I do apologize that the concern with your vehicle has not been remedied. I am also sorry I am on vacation currently and cannot see what your vehicle was in for, please feel free to email me with some more information so that I may be able to help rectify this.  We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Hello,
Thank you for taking the time to complete this survey and providing your feedback. I sincerely apologize about your windows being left down. Please feel free to reach out to me I would like to offer a free detail for your vehicle. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again.

Hello Adam,
     Thank you for taking the time to complete this survey. I do apologize about your service visit. The fuel induction service is recommended every 15,000 miles due to the design of a direct injected engine. It is a recommendation however it replaces the fuel additive that is on the maintenance schedule because it cleans more thoroughly. Again I apologize for this if there is anything that I can do for you feel free to get in contact with me. 

Hello,
     Thank you for taking the time to complete this survey and providing your feedback. I do apologize about your experience here. Please feel free to reach out to me so maybe I can help. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again.

Hello Keith,
     Thank you for taking the time to complete this survey and provide your feedback. I am sorry that you feel that your son was taken advantage of. This is not a practice at our dealership and things should have been explained better to your son so neither of you feel this way. I am going to look into what happened in the meantime please feel free to contact me so we can try to resolve this situation. Thank again for your time.

Hello Patricia,
     Thank you for taking the time to complete this survey and provide your feedback. I am sorry I haven't got back to you sooner, I was on vacation and am getting caught up on what I missed while I was gone. The part that is needed on your vehicle is not the intake manifold, it is a VCM motor that controls the air flow into the intake. I was contacted by Hyundai and provided them with information. That part is not covered under any emissions warranty. I double checked through Hyundai by the part number and confirmed that it is under the 5 year 60k mile warranty. Again I apologize about not getting back to you and for the inconvienence that this has caused.

Great to hear we were able to get you in and out. We appreciate the quick response and kind review. We look forward to seeing you again here on the drive.

Have a great day!

Jim

Jane 

Great to hear we got you in and out. Thank you again for allowing us the chance to service your Hyundai.

Have a great day!

Jim

Ms Lee

Sorry to hear that your experience with us didn't go as planned. I left you a voice mail and would like to discuss the situation further with you. Please feel free to reach out to me anytime. i do apologize again and I am looking forward to speaking with you soon.

Jim

Hello it's Jim again. I just left a voice mail for you as well. Please give me a call at your earliest convenience. I would like to discuss further with you about what happened on this visit.

Talk to you then

Jim

Hi it's Jim again. I did just leave another voice mail and I would like to speak with you again about this service visit. Talk to you soon.

Jim

Awesome news to hear about my team!! So glad we make it easy and we are grateful to have the opportunity to service your Hyundai.

Have a great day!

Jim

Great to hear we kept the "Fuss.." to a minimum. Thank you for allowing us the chance to service your vehicle and we look forward to seeing you again in the near future.

Take care and have a great day!

Jim 

Thank you for the great review and kind words. we look forward to seeing you again at your next service visit.

Have a great day!

Jim

Great to hear we made you feel at home. That said we appreciate the chance to service you and your Hyundai. We look forward seeing you again in the future.

Jim

Thank you for the great review and kind words. See you next time.

Have a great day!

Jim