Reviews
DJ
David J.
North Dakota
Buick Park Avenue
Verified Customer
David said the employees did a pretty good job.
Recommended
John B. from 13th Avenue Auto Repair responded on 02/13/2020
Thank you!
SB
SARAH B.
West Fargo, ND
GMC Yukon
Verified Customer
Wrong oil put in my vehicle
I’ve gone to this place multiple times for oil changes, today I had my oil change and as I was paying I noticed it was significantly cheaper than it usually is, knowing the wrong oil was put in. I commented on the price difference and then they had to redo the oil change and put the right oil in. I have had good experiences in the past with oil changes and will probably go back for just oil changes, but I don’t feel comfortable bringing my vehicle there if anything needed to be replaced/fixed. I feel like an oil change is one of the more common things and I shouldn’t have been the one to caught the error when I literally know nothing about vehicles as far as mechanical maintenance.
Recommended
John B. from 13th Avenue Auto Repair responded on 02/18/2020
Thank you for your feedback, we use all our our client feedback in our safety and training meetings. This topic has been covered extensively so there are no issues in the future. We have set up reminder flags on your accounts to help ensure your vehicles get the appropriate engine oil type. We look forward to seeing you in the future.
BO
BRAD O.
West Fargo, ND
GMC Sierra 1500
Verified Customer
Outstanding Service
13th Avenue Auto has been my "go to" auto repair and service place since we moved to West Fargo in 2006. The staff explains what the situation is, never a high pressure sales pitch, and provides the best customer service anywhere.
Recommended
John B. from 13th Avenue Auto Repair responded on 02/08/2020
Thank you, Brad! We look forward to seeing you in the future.
SA
Sharif A.
Fargo, ND
Ford Focus
Verified Customer
Sharif said the business has great customer service and they do a good job.
Recommended
John B. from 13th Avenue Auto Repair responded on 02/08/2020
Thank you!
LL
LIZ L.
Casselton, ND
Chevrolet Equinox
Verified Customer
Friendly, quick service.
Fast, friendly service, convenient. 👍👍
Recommended
John B. from 13th Avenue Auto Repair responded on 02/04/2020
Thank you, Liz!
SK
SCOTT K.
West Fargo, ND
Chrysler Town & Country
Verified Customer
Another Great experience at 13th Ave Auto
Thank you for the good work you do.
Recommended
John B. from 13th Avenue Auto Repair responded on 02/04/2020
Thank you, Scott!
HB
HAILY & BRENNON B.
Glyndon, MN
Chevrolet Silverado 1500
Verified Customer
Excellent Customer Service & Great Price
I needed an alignment after replacing the control arms and ball joints in my truck. Luckily for me, 13th Auto had a great deal going on. Because of the new control arms, it took a lot longer than usual to complete the job. But as always, they honored the killer deal price! I did not have to pay any extra for the extended labor hours.
Their work is always very thorough and clean. Their team is great on explaining the issues with your vehicle and do so in a very professional way. I would recommend anyone to take their vehicle to 13th Auto!
Their work is always very thorough and clean. Their team is great on explaining the issues with your vehicle and do so in a very professional way. I would recommend anyone to take their vehicle to 13th Auto!
Recommended
John B. from 13th Avenue Auto Repair responded on 02/13/2020
Thank you, Brennon! We try to keep everyone up to date with their vehicles as we work on them. We're happy to hear that you were satisfied!
Verified Customer
Harwood, ND
Dodge Durango
Verified Customer
Honest and thorough
I brought my vehicle in for a simple oil change and a tire rotation. When I was notified that my car was ready for pickup I was also told about several other items that needed repair or replacement. Some I knew about, while others were a total shock. Most of the issues were minor and I could take care of them myself and there was no issue taking my vehicle home to do so.
I'd highly recommend this place for their honesty and integrity. They did what I asked and more, their prices are cheaper than the dealerships and my experience was much better.
I'd highly recommend this place for their honesty and integrity. They did what I asked and more, their prices are cheaper than the dealerships and my experience was much better.
Recommended
John B. from 13th Avenue Auto Repair responded on 02/04/2020
Thank you! We want everyone to be aware of any issues they may have or things that may pop up in the near future.
BM
BILL M.
West Fargo, ND
Ford F-150
Verified Customer
Very friendly and professional.
Always done in a short time
Recommended
John B. from 13th Avenue Auto Repair responded on 02/04/2020
Thank you, Bill!
WH
WAYNE H.
West Fargo, ND
Dodge Journey
Verified Customer
My visit
Only had an oil change done, but fantastic friendly service as always.
Recommended
John B. from 13th Avenue Auto Repair responded on 01/24/2020
Thank you, Wayne!
BR
BRANWEN R.
Fargo, ND
Nissan Rogue Select
Verified Customer
Friendly staff, quick THOROUGH service!
Brought in a leaky tire with a bad valve stem. The mechanic came in to verify that I was 100% certain that was the issue because on first look they didn't find anything wrong. (It was a VERY slow leak. Maybe 2-3 PSI per week.) We chatted for a couple minutes and they went back to verify that it was indeed in need of repair. Cost $30 here when the dealership was trying to charge me almost double that but, didn't have the part in stock to fix it when I was in last month. Will definitely be coming here regularly!
Recommended
John B. from 13th Avenue Auto Repair responded on 01/24/2020
Thank you, Branwen! We look forward to seeing you in the future!
SS
STEVEN S.
Fargo, ND
Kia Optima
Verified Customer
Best Service Ever
Great service, I trust Travis and his team. I’ve had my car in for service 3 times on different issues. Always spot on and affordable.
Recommended
John B. from 13th Avenue Auto Repair responded on 01/24/2020
Thank you, Steven! We appreciate your business and kind words.
WL
WENDY L.
Fargo, ND
Toyota Camry
Verified Customer
Very Professional
This isn’t where I usually go to have my car serviced, but a family member recommended that I try 13th Avenue Auto Repair because it’s more affordable than similar shops. I was really pleased with how fast they were about providing service, as well as the time they took to listen to my concerns and answer all of my questions. They had my car up and running again in less time than it took to tow it there.
Recommended
John B. from 13th Avenue Auto Repair responded on 01/21/2020
Thank you Wendy! We're happy to hear that we were able to accomodate your needs!
AZ
ADAM AND KRISTINE Z.
Fargo, ND
Honda Accord Sdn
Verified Customer
fast, quick, professional
small issue, fixed it easily but a big weight off our shoulders. Gave free advice on other issues, didnt push for sale.
Recommended
John B. from 13th Avenue Auto Repair responded on 01/21/2020
Thank you, Adam! We're glad we could be of help in any way!
PH
PAMELA H.
West Fargo, ND
Honda Accord Cpe
Verified Customer
ReScore Review™
Pammy
Yes, they resolved the issue..however, to change a lightbulb for $15 is rather spendy. Thanks
Recommended
Original Review
Spendy
$15 to chg a brake light is spendy. For a social scurity budget.
Did not put no oil chg sticker in my window for future.
Did not put no oil chg sticker in my window for future.
Recommended
John B. from 13th Avenue Auto Repair responded on 01/22/2020
I mailed out an oil change sticker to you the other day, sorry we forgot to put one in your vehcile. We hope to see you again in the future. Thank you