ReScore Reviews™ (3)
Thank you! We appreciate your continued business.
Thank you, Katie! We realize that people take a part of their busy schedule to get in here and we want to keep their day on track.
Thank you, Chris!
Thank you, Tim!
Thank you! We try to be timely with our repairs so that our customers can have their mode of transportation back when they need it.
Thank you, Zinajid!
Thank you, Darrell!
Thank you, Becky!
Thank you, Arlo!
I hope that we were able to resolve this with our phone call and again I apologize for the mis-communication. Your vehicle had two distinct and separate problems. When the vehicle came in it had a dead battery, we charged it and diagnosed the alterantor being bad. After fixing this problem we discovered the second issue, that the vehicle did not idle very well. When we called you we attempted to explain to you that the vehicle now started and ran but didn't idle very well. At the end of our conversation I was under the impression that this was the typical operation of the vehicle and you were not concerened with fixing it that day.
When you came back, we did not mean to come of as rude. We were simply trying to explain that your car needed more repairs that would incur additional charges. At that time you authorized one additional hour of diagnosis, after we diagnosed the idle air control you authorized us to replace it, and the vehicle left running properly at that time.
Thank you, Luis!