Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

304 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
100% Would Recommend
Latest Review 13 days ago

Reviews


CJ
Casaundra J.
Minnesota
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2016 Category: Service
Casaundra said her vehicle was fixed. She stated this time she was very happy with her results.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2016 Category: Service
Casaundra said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Kevin S. from Five Starr Auto Repair Inc responded on 05/02/2016

Five Starr Auto Repair,inc. Thank you for letting us know about the shake in your vehicle after we did alignment. After we balanced and rotated the tires the problem was taken care of. If you have any other concerns please let us know. Thank you.

JS
Jody S.
Minnesota
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2015 Category: Service
Jody said in order to resolve the initial dissatisfaction, this business put new brake pads on his vehicle.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/21/2015 Category: Service
Jody said his brakes are making a noise. They were not making noise before he took the vehicle in for service.
This review was collected via phone interview by Customer Research Inc.
Kevin S. from Five Starr Auto Repair Inc responded on 01/07/2016

Five Starr Auto Repair, Inc.Sorry if you ended up with a brake noise after we did your alignment,i still need you to come back in so we can check it out or let me know if the noise went away.THANKS
Kevin S. from Five Starr Auto Repair Inc responded on 01/07/2016

Five Starr Auto Repair, Inc.

AS
ANTHONY S.
Foley, MN
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2015
want to have happy customers
Were eager to fix all issues and did a great job with my wife's car

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2015
customer service
Do not seem to interested in their customers satisfaction.
Kevin S. from Five Starr Auto Repair Inc responded on 03/25/2015

sorry if we did not meet your expectations,I had a schedule issue.Hope you will give me another try.thanks

Five Starr Auto Repair, Inc.

CW
Chris W.
Minnesota
Audi A4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2019 Category: Service
Chris said the business charged $300 and were not able to find the issue with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Kevin S. from Five Starr Auto Repair Inc responded on 03/14/2019

Hello Chris Sorry you feel this way but on your car with poor heat we had flushed the heater core and did an Oil Change. On the Invoice it stated may need a heater core and waterpump. The total Invoice charge was $88.95 not the $300 as stated above. Sorry for the Confusion. Five Starr Auto Repair.

Five Starr Auto Repair, Inc.

DS
Drew S.
Foley, MN
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Drew said the mechanics did a really good job on his vehicle. It is working fine and he really appreciates it.
This review was collected via phone interview by Customer Research Inc.

KR
Kathy R.
Minnesota
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Kathy said the business did an excellent job and they were also very quick with the repair work.
This review was collected via phone interview by Customer Research Inc.

HM
Hedi M.
Foley, MN
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Hedi said the business was able to get them in quickly. They kept in contact with progress reports.
This review was collected via phone interview by Customer Research Inc.

TE
Tom E.
Minnesota
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Tom said that the place does good work.
This review was collected via phone interview by Customer Research Inc.

BM
Bonnie M.
Foley, MN
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Bonnie said the business is always good about fitting her in around her schedule.
This review was collected via phone interview by Customer Research Inc.

DM
DAN M.
Foley, MN
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Coolant leak repair
Shop staff gave suggestions of most likely issue, and how to identify. Confirmed problem and repairs done timely and quality work.

JR
JUDY R.
Foley, MN
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Prompt friendly service all the time
Take my vehicle for all oil changes, tire service, etc

BS
BRIAN S.
Waite Park, MN
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Outstanding service!
Thank you again for an outstanding service and performance experience!

Verified Customer
Foley, MN
Saturn Relay
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019
Awesome service.
The work they did on my car was great but the waiting for the call to let me know it was done was left up in the air. I dropped off my car in the morning at 8am and didn't get a call until I called them after 4pm. Maybe they should tell you that they will have your car all day.

RA
RICHARD A.
Foley, MN
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
they are great to work with.
They were able to all the problems and fix then that we have had with this car.

Verified Customer
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Prompt service
Kevin and his team have always provided quality service and repairs.

BR
BLAKE R.
Sauk Rapids, MN
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Quick oil change & rotation
Five Starr was able to get me in with minimal notice and have me back on the road in under 45 minutes. Reasonable rates and courteous service.

RA
RICHARD A.
Foley, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
very helpful
Helpful and friendly people

DM
DAN M.
Foley, MN
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
TImely and considerate work.
Ordered tires, had them put on the next day, just ahead of 3 hour trip on snow covered roads and return. Thanks.

RC
RYAN C.
Sauk Rapids, MN
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
Truck
extremely happy to have my power windows and locks back. Five Star diagnosed the problem and replaced the bad parts and all is working like new again.

Thanks Kevin,

Ryan

KK
KANDICE K.
Foley, MN
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Last minute appointments!!
My tire was completely flat and they got me in that day so I really like five Starr!!!