Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

32 Reviews

100% Would Recommend
Latest Review over 2 years ago

Reviews


LM
Lee M.
Danielsville, PA
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2015 Category: Service
Lee said the business did what they could do to repair his vehicle in a timely manner. They went beyond ordering the parts right away. They were good and he was satisfied.
This review was collected via phone interview by Customer Research Inc.

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Kevin H.
Northampton, PA
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2015 Category: Service
Kevin said they are really nice. They went over everything with him and took care of the vehicle very well.
This review was collected via phone interview by Customer Research Inc.

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Joanne C.
Coplay, PA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Joanne said her experience was pleasant. They were helpful and self explanatory. The service was quick and polite. The staff was very courteous.
This review was collected via phone interview by Customer Research Inc.

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Dennis L.
Northampton, PA
Ford Windstar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2015 Category: Service
Dennis said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

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Alex C.
Allentown, PA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2015 Category: Service
Alex said all of his requests were fulfilled.
This review was collected via phone interview by Customer Research Inc.

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Gloria H.
Walnutport, PA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2015 Category: Service
Gloria said she was happy with the service.
This review was collected via phone interview by Customer Research Inc.

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Rogelio F.
Slatington, PA
RAM 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2015 Category: Service
Rogelio said he was very happy with the service this business provided. They take great care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Kevin S.
Jim Thorpe, PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015 Category: Service
Kevin said this business always gives him good service.
This review was collected via phone interview by Customer Research Inc.

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Chuck D.
Allentown, PA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015 Category: Service
Chuck said the business did exactly what he had anticipated and allowed him a loaner vehicle, which helped him immensely.
This review was collected via phone interview by Customer Research Inc.

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Clinton S.
Walnutport, PA
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2015 Category: Service
Clinton said this business provided good service and he has no problems so far.
This review was collected via phone interview by Customer Research Inc.

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JEFFREY C.
Germansville, PA
GMC Savana Special
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2015
Convienient
Seemed high in price but I am not comparing to anyone else
Russell B. from A & M Service Center responded on 11/17/2015

Hi Jeff, thank you for your feedback. I understand pricing is always a concern and I am trying to keep pricing low while still using quality parts. We do not just replace parts solely on a check engine code but use that to point us in the direction to find the root cause of your check engine light coming on in the first place.

I do my best trying to use the best parts available at the lowest prices I can find. I am against using cheap parts that will fail a year later causing a return visit for something that should have been fixed right the first time, I avoid using anything Chinese if there is an alternative and will use products made in the USA if at all possible.  My view is that if I would not use a part on my personal vehicle then I would never install them on a customers car.

All labor times are based off of Motors labor guide and would be the same as any other shop that uses the same.  I'd be interested in hearing your assessment of our pricing structure after you've had an opportunity to compare it to other companies in the business.

Thanks again for taking the time to offer your feedback.  Russ Barone


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BOB G.
Whitehall, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2015
A&M has my stamp of approval!
Prompt, polite, honest service. Excellent mechanics. Consideration for customers' time; accommodations are offered to the extent they can, to provide conveniences.
If these descriptors match your expectations, I trust you, also, will be a satisfied cutsomer.
Russell B. from A & M Service Center responded on 11/16/2015

Thank you Bob for your approval.  We are trying to make some positive changes here and appreciate your feedback.


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