Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

792 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


JS
JOHN S.
Brookline, MA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Great Experience
AZ diagnoses the problem and gets the job done. Simple. I also had the misfortune of having a faulty part installed a year ago and the warranty was honored without question. The real misfortune is having to drive an old car, but if you have to, it's a comfort to know you have a good shop in your corner you can depend on.

Verified Customer
Brighton, MA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/05/2018
Pretty good
Fast service with good communication regarding the work being done. They think because they're busy it's somehow acceptable to be rude to customers, but I deal with it for the convenience.

24/7 pickup (I believe) is great. Unfortunately last time they hid my car, and it took an attendant and I about 40 minutes to find it. It was implied to me that it's not uncommon for the cars to be "misplaced".

TG
Tom G.
Brookline, MA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
Tom said they did a good job.
This review was collected via phone interview by Customer Research Inc.

VZ
Vladimir Z.
Brighton, MA
Honda Accord Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2018 Category: Service
Vladimir said his main concern when he went to this business was his brakes and they did not check them.
This review was collected via phone interview by Customer Research Inc.

MO
Matthew O.
Brighton, MA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Matthew said the business is very reliable. Customer service is great.
This review was collected via phone interview by Customer Research Inc.

LW
Laurence W.
Watertown, MA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Laurence said the staff is trustworthy and efficient.
This review was collected via phone interview by Customer Research Inc.

SH
Steven H.
Concord, MA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Spoke with Ben. He said his experience was quick and easy.
This review was collected via phone interview by Customer Research Inc.

KD
Kevin D.
Wakefield, RI
Lexus IS 250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Kevin said the check system light came on after he left the facility .The service was good and they were nice people.
This review was collected via phone interview by Customer Research Inc.

KM
KATHY M.
Brighton, MA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Great Service
Just a quick visit this time for an oil change. I waited while the work was done so I passed the time reading the newspaper provided. I was offered a beverage which I declined. Palmer is the best face for the company -- always cheerful and pleasant to talk to. I was in and out in an hour and able to go bout my business.

JF
JARED F.
Allston, MA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Easy as usual
AZ Auot has been an efficient, knowledgeable place for me to bring my car for maintenance and repairs. I first went there because it was convenient. I haven’t been anywhere else since.

KS
KRISTEN S.
Brighton, MA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
My new favorite place
You can always get an appointment, and they are quick to diagnose the problem and fix it! I brought my car in once without an appointment, and had a wedding to get to out of state that same day, and they made sure I was ready to go, well ahead of the time I needed to leave. The prices are more than fair (AAA discount!) and they are located right on the B line. Plus, there is always a gas station attendant on duty, so you can pick up or drop off after hours!

NM
NANCY M.
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Transmission malfunction message while out of town. Ouch!
I want to thank everyone at AZ Auto Center for rebooting my car computer so I could drive home.
My daughter has been using this auto center and I know they have taken good care of her cars.
I am glad my cars message, came on near AZ Auto Center.

JT
Jeremy T.
Framingham, MA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Jeremy said they are friendly and they give good service
This review was collected via phone interview by Customer Research Inc.

EC
Ellen C.
Palisades Park, NJ
Audi Q5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018 Category: Service
Ellen said the vehicle was finished early and they didn't tell her.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Brighton, MA
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Best in Brighton!
I've been going to AZ Auto Center for over 30 years. After a four-year hiatus (my car was under warranty at a dealership) I've returned. AZ staff is always courteous and concerned that your car is repaired to your satisfaction. Great job, Guys!

JK
Jonathan K.
Phillipsburg, NJ
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Jonathan said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JA
JUSTIN A.
Brighton, MA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Always fast & reasonable
See above

LG
Lori G.
Brookline, MA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Lori said the staff at this business are wonderful.
This review was collected via phone interview by Customer Research Inc.

AB
Alexis B.
Brighton, MA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Alexis said this business provided a very good quick service.
This review was collected via phone interview by Customer Research Inc.

KO
Kristina O.
Massachusetts
Chevrolet Prizm
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Kristina said that the place is efficient, the service is straightforward and the staff is kind.
This review was collected via phone interview by Customer Research Inc.