Reviews
JS
Justin S.
Indiana
Pontiac G6
Verified Customer
ReScore Review™
Justin said his service advisor called him and was very apologetic. He told him they would write him up a new receipt and send it off to him but he has not received anything nor following phone calls. He said the service advisor called him and told him he got him in trouble with his boss. He asked if Justin could fix the number of stars he gave him. He said nothing has changed and he is still unhappy with the business and would not recommend them to others for the reasons mentioned.
Original Review
Justin said he was at this business for one service and wanted to get the tires financed. They did not consult him about the tires he wanted. When he got home he found out that he had been overcharged by $180 for the tires and three competitors told him the tires were not worth what had paid. He said he spent $1100 there and feels slighted by the poor service. His tires are for 60,000 miles and the business would not give him any paperwork regarding the warranty. The bill of sale does not have an item number, brand name, or warranty information.
Tim D. from AAC Auto Clinic responded on 01/23/2014
My service manager has spoken with Justin. There was a mis-communication and Justin is now very satisfied with the services provided to him and has indicated that he would change the rating to 5 stars. He will be coming in to our store to obtain a more detailed copy of the repair order.
JG
Josh G.
West Chicago, IL
Hyundai Sonata
Verified Customer
Josh said they were holding on to his vehicle for him with no charge. The price was $2500, he had to get the money together to pay for it, they left his vehicle for him with the key and told him to come pick it up, and to come back when he can afford to pay for it.
Recommended
RS
ROBERT S.
Addison, IL
Toyota Camry
Verified Customer
Excellent work & service
Have been using AAC for 15+ years for all of my extended family's auto service needs. Very trustworthy, knowledgeable, and dependable. They stand solidly behind their work. Would strongly recommend using AAC for your auto service needs.
Recommended
ML
Mille L.
Wood Dale, IL
Chevrolet Trax
Verified Customer
Friendly staff great service
Staff always friendly and helpful. Great service
Recommended
DD
Dan D.
Lombard, IL
Jaguar XK
Verified Customer
Dan said that he brought his vehicle in and they told him exactly how long it would take servicing. It was done when the staff said, they do a world class job and Dan added he is very happy.
Recommended
BG
BRUNO G.
Oak Park, IL
Honda Accord
Verified Customer
Good service and they stand behind their work
I had to bring my car back soon after a service call when another problem related to the initial service call arose. They fixed it and did not charge me any additional amount.
Recommended
SE
Sharon E.
West Chicago, IL
Ram 1500
Verified Customer
Sharon said that the staff are great and they do great work.
Recommended
SD
Shawn D.
Glendale Heights, IL
Chevrolet Tahoe
Verified Customer
Shawn said everything went good with the service the business provided.
Recommended
JT
JEFF T.
Bensenville, IL
Mitsubishi Galant
Verified Customer
A shop that looks out for the customer.
I brought my car in with multiple issues. After pinpointing the problem the estimate was a fair
price. I shopped the problem around to several shops, and only 1 other was in the ballpark. I was totally surprised when the final price was 225.00 below the quote. The work was done right. I highly recommend AAC auto. Thanks to Tom and the whole crew.
price. I shopped the problem around to several shops, and only 1 other was in the ballpark. I was totally surprised when the final price was 225.00 below the quote. The work was done right. I highly recommend AAC auto. Thanks to Tom and the whole crew.
Recommended
LM
Larry M.
Addison, IL
Dodge Avenger
Verified Customer
Larry said he's been a customer with this business for many years. Anytime he has a problem the staff takes care of it right away. They are courteous, polite and take good care of him. He suggested for them to keep up the good work.
Recommended
CM
Carolyn/ TONY M.
Carol Stream, IL
Chevrolet Equinox
Verified Customer
Great Service & Honesty
Have been taking a few cars there over the years and they have always been fair, honest and done competent work.
Recommended
SD
Shawn D.
Glendale Heights, IL
Chevrolet Tahoe
Verified Customer
Shawn said the staff got everything done. It was pretty quick, in a timely manner.
Recommended
JH
JOHN H.
Addison, IL
Toyota RAV4
Verified Customer
Convenient
I've been coming here for many years having several vehicles serviced with AAC. Their easy to work with, reliable and most of all honest. They only perform the work authorized and give a good evaluation of work needed to be done, cost and timing. I've recommended them to many of my friends and family. Thanks AAC!
Recommended
LV
Luke V.
Addison, IL
Acura RL
Verified Customer
Luke said the service was good.
Recommended
PS
PEGGY S.
Carol Stream, IL
Kia Rio
Verified Customer
More info needed
The oil change is good and affordable but when.they also tel!.you what is needed to do NO price estimate is given this.is not.helpful An estimate.on work needed would be most helpful
Recommended
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