Reviews
JS
Justin S.
Indiana
Pontiac G6
Verified Customer
ReScore Review™
Justin said his service advisor called him and was very apologetic. He told him they would write him up a new receipt and send it off to him but he has not received anything nor following phone calls. He said the service advisor called him and told him he got him in trouble with his boss. He asked if Justin could fix the number of stars he gave him. He said nothing has changed and he is still unhappy with the business and would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Original Review
Justin said he was at this business for one service and wanted to get the tires financed. They did not consult him about the tires he wanted. When he got home he found out that he had been overcharged by $180 for the tires and three competitors told him the tires were not worth what had paid. He said he spent $1100 there and feels slighted by the poor service. His tires are for 60,000 miles and the business would not give him any paperwork regarding the warranty. The bill of sale does not have an item number, brand name, or warranty information.
This review was collected via phone interview by Customer Research Inc.
Tim D. from AAC Auto Clinic responded on 01/23/2014
My service manager has spoken with Justin. There was a mis-communication and Justin is now very satisfied with the services provided to him and has indicated that he would change the rating to 5 stars. He will be coming in to our store to obtain a more detailed copy of the repair order.
SW
SHARON W.
Melrose Park, IL
Chrysler 200
Verified Customer
Always A Pleasure
Have been going to AAC Auto for years.
Tim is great at the front desk. Professional, honest, and reliable.
Lowest price for oil changes.
Waiting room is very comfortable, TV, snacks.
Wouldn’t go anywhere else.
Tim is great at the front desk. Professional, honest, and reliable.
Lowest price for oil changes.
Waiting room is very comfortable, TV, snacks.
Wouldn’t go anywhere else.
Recommended
SD
Stew D.
Bensenville, IL
Toyota Corolla
Verified Customer
Stew said the business completed the work quickly and on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
PK
Peter K.
Addison, IL
Dodge Intrepid
Verified Customer
Peter said that it was ok. He made an appointment and was done in a half hour. There were no problems. Peter appreciates them and they are really nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
BT
BILL T.
Chicago, IL
Cadillac DeVille
Verified Customer
Great Mechanics!!
Been with AAC for over 15 years, Frankie, Scott and Tim great and honest people to deal with. They just did a GREAT JOB on my 1993 Cadillac Deville. The car hasn't ran they strong, smooth or great since I first purchased the car in 1995. All 10s to this shop plus more. Keep up the great job guys.
Recommended
VG
Vito G.
Illinois
Nissan Murano
Verified Customer
Vito said the staff did what they said they would do and at the time frame and price that they said. He added it was all good.
Recommended
This review was collected via phone interview by Customer Research Inc.
PS
PEGGY S.
Carol Stream, IL
Kia Rio
Verified Customer
Ok
Oil change seemed like it cost more ?
Recommended
LJ
Lizzette J.
Illinois
Toyota Prius
Verified Customer
Lizzette said she had a good experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
BH
BARB H.
Lombard, IL
Kia Soul
Verified Customer
Very kind & helpful
Hi there, Had no trouble making an appointment, got there, they walked me through the process and how long it would be! They dropped me off at home and picked me up!!!!! My tires are great!!!
Recommended
JF
John F.
Elmhurst, IL
Lexus ES 300 Luxury Sport Sdn
Verified Customer
John said that they were fine. They were recommended to him by someone and they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
DR
DENNIS R.
Itasca, IL
Ford Explorer
Verified Customer
Great quick service. Wonderful people to work with.
Great friendly people to service you. Reasonable prices and the work is done to your satisfaction. I have been taking my cars there for years and have never been disappointed.
Recommended
MF
Mislav F.
Subaru Impreza Sedan
Verified Customer
Excellent service
The price for an oil change here is better than anywhere else I have been. Cody was very helpful (not patronizing the way employees at some service places can be) in explaining to me the details about my vehicle since I am not an expert. Highly recommended!
Recommended
JV
JUDY- IVAN V.
Addison, IL
Ford Econoline Wagon
Verified Customer
Tim and the staff were great
The staff was great. The prices were the best around and it was done as quick as promised. Also topped off the other fluids and did a very thorough job. Will definitely use them for all of my service needs.
Recommended
SB
Shawan B.
Round Lake, IL
Chrysler Sebring Sdn
Verified Customer
Shawan said that the staff gave him comprehensive details on the results of his vehicles diagnostic, which was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
CP
CAROL P.
Addison, IL
Hyundai Sonata
Verified Customer
Quality, clean and friendly.
I have been using your services for years and will continue to do so in the future. You do great work and your business is very clean. Also, your employees are just great
Recommended
BT
Brian T.
Addison, IL
Ford Transit Wagon
Verified Customer
Brian said the service is great and they do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
RT
Rick T.
Addison, IL
Buick LaCrosse
Verified Customer
Rick said the service is good and he would use them again.
Recommended
This review was collected via phone interview by Customer Research Inc.
KW
Kenneth W.
Bellwood, IL
Dodge Durango
Verified Customer
Kenneth said the employees always get his vehicle working and he has no problems with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
JT
JEFF T.
Bensenville, IL
Chevrolet Aveo
Verified Customer
Awesome service
This is a great shop. Tim and the guys really work hard to get you back on the road. Prices are fair, service is excellent.
Recommended
ML
Mark L.
Illinois
Mazda Mazda3
Verified Customer
Mark said they gave him a price, then changed it. He paid $600 extra.
This review was collected via phone interview by Customer Research Inc.