Reviews
JS
Justin S.
Indiana
Pontiac G6
Verified Customer
ReScore Review™
Justin said his service advisor called him and was very apologetic. He told him they would write him up a new receipt and send it off to him but he has not received anything nor following phone calls. He said the service advisor called him and told him he got him in trouble with his boss. He asked if Justin could fix the number of stars he gave him. He said nothing has changed and he is still unhappy with the business and would not recommend them to others for the reasons mentioned.
Original Review
Justin said he was at this business for one service and wanted to get the tires financed. They did not consult him about the tires he wanted. When he got home he found out that he had been overcharged by $180 for the tires and three competitors told him the tires were not worth what had paid. He said he spent $1100 there and feels slighted by the poor service. His tires are for 60,000 miles and the business would not give him any paperwork regarding the warranty. The bill of sale does not have an item number, brand name, or warranty information.
Tim D. from AAC Auto Clinic responded on 01/23/2014
My service manager has spoken with Justin. There was a mis-communication and Justin is now very satisfied with the services provided to him and has indicated that he would change the rating to 5 stars. He will be coming in to our store to obtain a more detailed copy of the repair order.
SC
Sam C.
Wood Dale, IL
GMC Terrain
Verified Customer
Sam said everything was really perfect.
Recommended
BT
Brian T.
Addison, IL
Ford Transit Wagon
Verified Customer
Brian said they serve him well and they do what he ask them to do. He's very happy with the service.
Recommended
KS
Kamil S.
Roselle, IL
Ram 1500
Verified Customer
Kamil said the guys there are amazing, he has been going there for years. They are fast, they are good. Price-wise, they are affordable and honest. The staff tells what's wrong and fixes it. He stated he loves that place, and this is where he will always go.
Recommended
AS
Adrian S.
Glen Ellyn, IL
GMC Terrain
Verified Customer
Adrian said this staff is helpful and very knowledgeable.
Recommended
NH
Nick H.
Addison, IL
Kia Forte
Verified Customer
Nick said the business has a very nice waiting area, the staff explained to him what needed to be done in his vehicle and how they were going to do It and they provided good quality service overall.
Recommended
JV
JUDY- IVAN V.
Addison, IL
Chevrolet Tahoe
Verified Customer
Brought our 2007 Chevy Tahoe in for repairs
Brought in our Chevy Tahoe for a brake job and to fix our AC. Tim told us we only needed a brake bleeding and an AC freon charge. Had the vehicle back to us in a couple of hours and it was perfect and for alot less than what we had anticipated. No bs trying to sell us or fix something that wasn't necessary. Thank you AAC for a great and honest job
Recommended
LS
Lisa S.
Itasca, IL
Dodge Grand Caravan
Verified Customer
Lisa said they are timely and reasonable. She went on a road trip afterwards and her brakes worked great
Recommended
SW
SHARON W.
Melrose Park, IL
Chrysler 200
Verified Customer
Great Service
Had to get brakes on my car. Tim gave me a good price on front and rear brakes. Work was done in about two hours. AAC always provides excellent service. Would not go anywhere else. Completely satisfied.
Recommended
RM
RANDY M.
Villa Park, IL
Dodge Grand Caravan
Verified Customer
Nice people to do business with.
I never have a problem with this mechanic is the only place I bring my car to they are reasonable.
Recommended
CD
Cordney D.
Maywood, IL
BMW X3
Verified Customer
Cordney said Tim was up front about everything and he didn't hide anything
Recommended
MS
Mike S.
Illinois
GMC Terrain
Verified Customer
Mike said Tim and the rest of the staff is great.
Recommended
ML
Monika L.
Park Ridge, IL
Hyundai Sonata
Verified Customer
Monika said she felt the business was really honest and did a good job
Recommended
MB
Mike B.
Itasca, IL
Toyota Sienna
Verified Customer
Mike said he was very happy with the business.
Recommended
BJ
BOB J.
Chicago, IL
Chevrolet Cruze
Verified Customer
awesome service
well worth the extra miles for such good honest service
Recommended
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