ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 7 days ago
Justin S. ReScore Review on 01/29/2014
ReScore
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Justin said his service advisor called him and was very apologetic. He told him they would write him up a new receipt and send it off to him but he has not received anything nor following phone calls. He said the service advisor called him and told him he got him in trouble with his boss. He asked if Justin could fix the number of stars he gave him. He said nothing has changed and he is still unhappy with the business and would not recommend them to others for the reasons mentioned.
Vehicle: Pontiac G6
Category: Service
Service Date: 01/18/2014
Review Created: 01/21/2014
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Justin said he was at this business for one service and wanted to get the tires financed. They did not consult him about the tires he wanted. When he got home he found out that he had been overcharged by $180 for the tires and three competitors told him the tires were not worth what had paid. He said he spent $1100 there and feels slighted by the poor service. His tires are for 60,000 miles and the business would not give him any paperwork regarding the warranty. The bill of sale does not have an item number, brand name, or warranty information.
Vehicle: Pontiac G6
Category: Service
Service Date: 01/18/2014
Review Created: 01/21/2014
This review was collected via phone interview by Customer Research Inc.
Tim D. at AAC Auto Clinic responded on 01/23/2014

My service manager has spoken with Justin. There was a mis-communication and Justin is now very satisfied with the services provided to him and has indicated that he would change the rating to 5 stars. He will be coming in to our store to obtain a more detailed copy of the repair order.

Ronak P. on 10/17/2017
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Ronak said the service was good and he did not have any problems with the service.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 09/29/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Jasper T. on 10/12/2017
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Jasper said he had no problems with this business. They were accommodating and honest.
Vehicle: Nissan Altima
Category: Service
Service Date: 10/06/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
PEGGY S. on 10/05/2017
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"ok"
welll the place seems fine for oil changes but there was no coffee the area for waiting was nicely decorated but the amenities such as coffee pop and popcorn were below par . I also need a new coupon for my next visit and I did not get one for a 14+ oil change I don't know why they are not sent to me anymore or are not given at the time of the payment I would like someone to send me that coupon for my next oil change at Addison Il
Vehicle: Kia Rio
Service Date: 10/04/2017
Review Created: 10/05/2017 06:47 AM
DENNIS E. on 10/01/2017
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"Perfect score for a good automotive shop "
AAC in Addison has been my repair shop for years. They have never disappointed me with any of my repairs on our (3) cars. They are conscientious on their work and always are honest on what needs to be to be done to our cars. This is a shop that understands customer service.
Vehicle: Jeep Grand Cherokee
Service Date: 09/29/2017
Review Created: 10/01/2017 02:38 PM
Max P. on 09/28/2017
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Max said he liked the service this business provided.
Vehicle: Lexus LS 430
Category: Service
Service Date: 09/18/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
JACQUI M. on 09/27/2017
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"Reliable, knowledgeable, and dependable"
Just had my car fixed and as usual, great job. They also have an online tool to help keep track of your visits, including needed oil changes or annual maintenance recommendations. Thank you AAC Team
Vehicle: Chevrolet Impala
Service Date: 09/27/2017
Review Created: 09/27/2017 09:35 PM
Eric S. on 09/14/2017
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Eric said the service didn't turn out how he wanted it to, but it was not bad.
Vehicle: Toyota Sienna
Category: Service
Service Date: 09/08/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Jose M. on 08/30/2017
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Jose said this business did a good job on the transmission of his vehicle.
Vehicle: HUMMER H2
Category: Service
Service Date: 08/01/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Jill S. on 08/30/2017
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Jill said she has had no problems so far.
Vehicle: Mazda 626
Category: Service
Service Date: 08/03/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Gary H. on 08/24/2017
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Gary said he had to take his vehicle back because the oil was low and it was not checked.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 08/22/2017
Review Created: 08/24/2017
This review was collected via phone interview by Customer Research Inc.
Kamil S. on 08/23/2017
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Kamil said he's been going to the business for a long time and he is really happy with the service.
Vehicle: Ram 1500
Category: Service
Service Date: 08/19/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Klus L. on 08/23/2017
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Klus said he was quite happy with the service the business provides. The employees are friendly and they answered his questions.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 08/21/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Mark P. on 08/21/2017
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Mark said this business did a good job and they are nice people.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 08/04/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
Joe U. on 08/18/2017
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Spoke with George. He said he didn't have to wait long and he would like the staff to keep up the good work.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 08/16/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Lauren M. on 08/09/2017
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Lauren said she had a great experience and they did what they were supposed to. It's fine now and she has no complaints.
Vehicle: Volvo S60
Category: Service
Service Date: 08/07/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Victoria G. on 08/04/2017
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Victoria said this business did a good job.
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/03/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Rukia A. on 07/31/2017
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Rukia said her service was good.
Vehicle: Lexus RX 350
Category: Service
Service Date: 07/05/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Jeff P. on 07/30/2017
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Jeff said everything was great. It was great service. He has used this business before and will keep using them and recommends them to other people.
Vehicle: Nissan Maxima
Category: Service
Service Date: 07/28/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Rob S. on 07/29/2017
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Rob said the business is amazing. He's had them work on all of his vehicles' and they're great. He will and has recommended them to everyone.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 06/15/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
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