Reviews
JS
Justin S.
Indiana
Pontiac G6
Verified Customer
ReScore Review™
Justin said his service advisor called him and was very apologetic. He told him they would write him up a new receipt and send it off to him but he has not received anything nor following phone calls. He said the service advisor called him and told him he got him in trouble with his boss. He asked if Justin could fix the number of stars he gave him. He said nothing has changed and he is still unhappy with the business and would not recommend them to others for the reasons mentioned.
Original Review
Justin said he was at this business for one service and wanted to get the tires financed. They did not consult him about the tires he wanted. When he got home he found out that he had been overcharged by $180 for the tires and three competitors told him the tires were not worth what had paid. He said he spent $1100 there and feels slighted by the poor service. His tires are for 60,000 miles and the business would not give him any paperwork regarding the warranty. The bill of sale does not have an item number, brand name, or warranty information.
Tim D. from AAC Auto Clinic responded on 01/23/2014
My service manager has spoken with Justin. There was a mis-communication and Justin is now very satisfied with the services provided to him and has indicated that he would change the rating to 5 stars. He will be coming in to our store to obtain a more detailed copy of the repair order.
VM
VICKY M.
Addison, IL
Ford Taurus
Verified Customer
Oil change
Fast, efficient and reasonable oil change. Been coming here for many years, wouldn’t go anywhere else.
Recommended
JP
JUDY P.
Mount Prospect, IL
Toyota Camry
Verified Customer
Satisfied customer
Im always happy with the service at Tim’s! He and his staff are very professional, always informs his customer of what the issue is and pricing before they start to take care of the problem. I love the service at this place abd his pricing is not out of this world!
Recommended
JF
Jeni F.
Glendale Heights, IL
Chrysler Town & Country
Verified Customer
Love these guys
Very professional and always willing to work with me on times and problems.
Recommended
RP
Ronald P.
Broadview, IL
Chevrolet Traverse
Verified Customer
Ronald said they do a nice job. Fast. They got him out of there.
Recommended
JS
Janice S.
Wood Dale, IL
Buick LaCrosse
Verified Customer
Janice said she has been there 3 times and each time they have treated her with respect. They have really serviced her vehicle and have worked with her and the warranty company. She appreciates the level of respect she gets form Tim and Toby. Those guys have been so nice to her. The waiting room is very clean and comfortable. A lot of other places are filthy dirty, but theirs is very clean and she can even watch tv while she's waiting.
Recommended
GG
Greg G.
Addison, IL
Chevrolet Cavalier
Verified Customer
Greg said he has been bringing his vehicles to the business for years and he would recommend them.
Recommended
JB
JOHN B.
Bartlett, IL
Kia Sedona
Verified Customer
5 star
Professional, honest and always quality work.
SP
Spiro P.
Downers Grove, IL
Ram ProMaster Cutaway
Verified Customer
Spiro said they did a great job.
Recommended
Verified Customer
La Grange, IL
Toyota Sienna
Verified Customer
Oil change
Excellent customer service. Fast and inexpensive. Just referred another person yesterday. Keep up the great work.
Recommended
RP
Ronald P.
Broadview, IL
Chevrolet Traverse
Verified Customer
Ronald said the staff did a great job and everything was good.
Recommended
MR
Max R.
Franklin Park, IL
Ford Escape
Verified Customer
10 YEARS YOUNG!
With your assistance the car keeps on ticking so hopefully between you & I it will keep on ticking for many more years.
Recommended
DB
Darrel B.
Addison, IL
Honda Civic del Sol
Verified Customer
Spoke with Kim. She said the service was good. She did have to bring her vehicle back for the same thing.
Recommended
JS
Janice S.
Wood Dale, IL
Buick LaCrosse
Verified Customer
Janice said the staff were very friendly, very helpful and they informed her on everything.
Recommended
CS
Candace S.
Bloomingdale, IL
INFINITI FX35
Verified Customer
Candace said they are prompt, diligent, quick. Basically their turn around time is good. They are always willing to help their customers. Provide good prices.
Recommended
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