Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

412 Reviews

98% Would Recommend
Latest Review about 1 year ago

Reviews


CM
Craig M.
Kearns, UT
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2014 Category: Service
Craig said this business has great customer service.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 08/27/2014

Thank you so much for taking the time to write a review on our business. We are always trying our hardest to let customers know whats going on with their vehicles. We look forward to helping you with your vehicle in the future. Be sure to check out our website every once in a while for coupons. :)

Brian Pierce
Shop Owner
801-263-9704

BS
Beth S.
Soldotna, AK
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2014
ability
I recently got my oil change and struts done at ability it was awesome service the techs tell you whats wrong and get it done fast. I will be taking my car back there when needed.
Brian P. from Ability Automotive responded on 08/27/2014

Thank you so much for taking the time to write a review on our business. We are always trying our hardest to let customers know whats going on with their vehicles. We look forward to helping you with your vehicle in the future. Be sure to check out our website every once in a while for coupons. :)

Brian Pierce
Shop Owner
801-263-9704

JF
JOHN F.
Salt Lake City, UT
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2014
Ability Does Quality Work
I have never been disappointed in Ability Auto because I feel like they are honest, keep me updated, and have reasonable prices for the work they do.
Brian P. from Ability Automotive responded on 06/30/2014

Thank you so much for taking the time to write a review on our business. We are always trying our hardest to let customers know whats going on with their vehicles. We look forward to helping you with your vehicle in the future. Be sure to check out our website every once  in a while for coupons. :)

Brian Pierce
Shop Owner
801-263-9704

TT
Tyler T.
Utah
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2014 Category: Service
Tyler said the personnel were really good.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 06/30/2014

Thank you so much for taking the time to write a review on our business. We are always trying our hardest to let customers know whats going on with their vehicles. We look forward to helping you with your vehicle in the future. Be sure to check out our website every once in a while for coupons. :)

Brian Pierce
Shop Owner
801-263-9704

TB
Ted B.
Utah
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2014 Category: Service
Ted said this business takes care of him and has fair pricing.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 06/30/2014

Thank you so much for taking the time to write a review on our business. We are always trying our hardest to let customers know whats going on with their vehicles. We look forward to helping you with your vehicle in the future. Be sure to check out our website every once in a while for coupons. :)

Brian Pierce
Shop Owner
801-263-9704

JN
Jim N.
Utah
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2014 Category: Service
Jim said the service was pretty good but no one is perfect.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 06/30/2014

Thank you so much for taking the time to write a review on our business. We are always trying our hardest to let customers know whats going on with their vehicles. We look forward to helping you with your vehicle in the future. Be sure to check out our website every once in a while for coupons. :)

Brian Pierce
Shop Owner
801-263-9704

CM
Cody M.
Mazda Protege
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2014 Category: Service
Cody said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 06/30/2014

Thank you so much for taking the time to write a review on our business. We are always trying our hardest to let customers know whats going on with their vehicles. We look forward to helping you with your vehicle in the future. Be sure to check out our website every once in a while for coupons. :)

Brian Pierce
Shop Owner
801-263-9704

BJ
Barbara J.
Taylorsville, UT
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2014 Category: Service
Barbara said she was really happy with the work. She will be going back.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 06/30/2014

Thank you so much for taking the time to write a review on our business. We are always trying our hardest to let customers know whats going on with their vehicles. We look forward to helping you with your vehicle in the future. Be sure to check out our website every once in a while for coupons. :)

Brian Pierce
Shop Owner
801-263-9704

JE
Joshua E.
Salt Lake City, UT
Mercedes-Benz E500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2014 Category: Service
Joshua said the business did what was needed to be done.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 06/30/2014

Thank you so much for taking the time to write a review on our business. We are always trying our hardest to let customers know whats going on with their vehicles. We look forward to helping you with your vehicle in the future. Be sure to check out our website every once in a while for coupons. :)

Brian Pierce
Shop Owner
801-263-9704

JL
Jamie L.
Utah
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2014 Category: Service
Jamie said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 06/30/2014

Thank you so much for taking the time to write a review on our business. We are always trying our hardest to let customers know whats going on with their vehicles. We look forward to helping you with your vehicle in the future. Be sure to check out our website every once in a while for coupons. :)

Brian Pierce
Shop Owner
801-263-9704

KJ
Kodi J.
Sandy, UT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2014
Great service for a awesome price
repair was done fast and they let me know what was happening with my car.

JC
Julie C.
Salt Lake City, UT
Toyota Corolla
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/31/2014 Category: Service
Julie said she brought her vehicle in for a front end alignment which was estimated to cost $40. When she got the vehicle and went to pay, she found she was charged an additional $20 for a rear alignment as well. When she asked about the charges, she was told they do not do front alignments without a rear alignment as well. She will not be returning to them because of this issue and would not recommend them to others. She would like them to refund the extra money they charged her because other similar businesses would not do extra work without telling her beforehand.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 06/02/2014

I'm so sorry for the inconvienience.  It was nice to talk to you today, of course we will reimburse you for the differnce.  We will be going over proceedures with our employees to ensure this does not happen again.  Thank you for speaking with me.  We always want to have our customers happy and satisfied. 

Brian Pierce
Shop Owner
801-263-9704