Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
4.7

( 595 Reviews )

97% Would Recommend
Latest Review 23 days ago

Reviews


DR
Don R.
Chesterton, IN
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Don said the business did a good job of explaining why and what the vehicle needed and they were patient. They called and informed him before starting the work on the vehicle so he could decide what he wanted to do.
This review was collected via phone interview by Customer Research Inc.

JR
Jennifer R.
Rochester, NY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
I NEVER QUESTION WHERE TO SERVICE MY CAR.
I never question where to have my car serviced. Since I moved back to Rochester in 2010, Action Towing & Service has taken care of me, no matter what the problem or time frame. All the departments are "top notch!" Thank you once again Action Towing and Service for helping me out.

SS
Sean S.
New York
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Sean said that they are super honest and helpful. He is happy with their service.
This review was collected via phone interview by Customer Research Inc.

SJ
Sam J.
Rochester, NY
Lincoln MKZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2019 Category: Service
Sam said that the place did a good job.
This review was collected via phone interview by Customer Research Inc.

CT
Corey T.
Rochester, NY
Pontiac Torrent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Corey said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 10/14/2019

Thank you Corey for your review. We appreciate you as a Action customer!!


JL
John L.
Akron, NY
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
John said this business basically met all his expectations.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 10/14/2019

Thank you John for your review. We appreciate you as a Action customer!!


RS
RONALD S.
Chevrolet Volt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
Great work. Finished before it was quoted.
Very nice work. Professionally done.
Aimee P., Vice-President from Action Towing & Service responded on 09/24/2019

Thank you Ronald for your review. We appreciate you as a Action customer!!


LC
LISA C.
West Henrietta, NY
INFINITI QX50
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019
Lance
Let’s start:
If I could hire Lance & Action Service and put you on “Retainer” I would.
Your facility is very clean. Everybody is seen cleaning continuously.
Lance “breaks down” every part of the repair needed and cost.

My wife (Lisa Chase) said to me upon leaving “that’s it, we are done with any other car repair place, but these guys”.

Very good job and service. Give Lance a Raise or Free Fish Fry (he likes those I guess).

Andrew Chase
Aimee P., Vice-President from Action Towing & Service responded on 09/24/2019

Thank you for your very kind review. We appreciate you as a Action customer!!


KP
Kathryn P.
Rochester, NY
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Kathryn said she always gets friendly service and the staff always does what she needs them to do.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 09/24/2019

Thank you Kathryn for your review. We appreciate you as a Action customer!!


JR
Jennifer R.
Rochester, NY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019
The kind, considerate employees and quality of service.
The employees go out of their way to accommodate you in terms of making convenient appointments, keeping you apprised of progress made, alternatives for approaching repairs and your comfort if waiting while repairs are made by their very qualified mechanics,
Aimee P., Vice-President from Action Towing & Service responded on 09/24/2019

Thank you Jennifer for your review. We appreciate you as a Action customer and always enjoy when your here!!


BD
Beth D.
Pittsford, NY
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Beth said she was very pleased with this business. Laz has always been great and figures out the problem. This was a real good experience for her.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 09/24/2019

Thank you Beth for your review. We agree that Laz is great!! We appreciate you as a Action customer!!


SB
Scott B.
Pittsford, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Scott said his service visit was above average.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 09/24/2019

Thank you Scott for your review. We appreciate you as a Action customer!!


RF
Ryan F.
New York
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Ryan said the business had a very friendly staff and fast service.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 08/23/2019

Thank you Ryan for your review. We appreciate you as a Action customer!!


AM
Angela M.
Rochester, NY
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Angela said they go over and beyond the usual, going that extra mile for her and her vehicle. It was her first time getting work done there and she is going to keep going back.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 08/23/2019

Thank you Angela for your review. We appreciate you as a Action customer!!


MW
Matthew W.
Hilton, NY
Chevrolet Express Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Matthew said the service was great.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 08/23/2019

Thank you Matthew for your review. We appreciate you as a Action customer!!


PS
PETER S.
Rochester, NY
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019
Great Service and Great people
I am so glad I found Action Auto when I moved to Henrietta. They are the only service station I use. Honest and reliable, I won't go anywhere else.

Peter Shaughnessy
Aimee P., Vice-President from Action Towing & Service responded on 08/23/2019

Thank you Peter for your review. We appreciate you as a Action customer!!


BW
Blake W.
Webster, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Blake said the staff provided service for a fair price.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 08/23/2019

Thank you Blake for your review. We appreciate you as a Action customer!!


PT
Princess T.
Rochester, NY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Princess said she heard good things about the business. The service went smoothly, with open communication and she knew exactly what was going on during the process.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 08/23/2019

Thank you Princess for your review. We appreciate you as a Action customer!!


MC
Mike C.
West Henrietta, NY
Mazda MX-6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
nice, honest people
Only place we bring our cars. Have been going here for at least 10 years and have never had any issues or problems. Rates are reasonable.
Aimee P., Vice-President from Action Towing & Service responded on 08/23/2019

Thank you Mike for your review. We appreciate you as a Action customer!!


ZM
Zack M.
Rochester, NY
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Zack said the business got things done quickly and were very friendly. They always do a great job.
This review was collected via phone interview by Customer Research Inc.
Aimee P., Vice-President from Action Towing & Service responded on 08/23/2019

Thank you Zack for your review. We appreciate you as a Action customer!!